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Luggage Porter
The Milestone Hotel
Luggage Porter
The Milestone Hotel
Full Time
1
Year
Experience
£25397 / Year
Luggage Porter
The Milestone Hotel
Full Time
1
Year
Experience
£25397 / Year
Skills
Fluent in English
Description
Luggage Porter***5 star hotel***
Incredible benefits
We are seeking a professional and welcoming Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Head Concierge.
Location: The Milestone Hotel, Kensington
Employment type: Full-time
Working pattern: Shift work/ 5 days on 2 days off
Salary: £ 25,397 + accommodation service charge
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Milestone Hotel and Residences part of the Red Carnation Hotels , is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.
Key Responsibilities of a Luggage Porter:
- Warmly welcome guests and assist with luggage handling upon arrival and departure.
- Provide courteous and efficient assistance at the entrance, opening doors and guiding guests.
- Offer helpful and knowledgeable advice about London’s attractions, transport, and local amenities.
- Assist with guest requests, including arranging transportation and handling deliveries.
- Escorting guests to their rooms and showing them the hotel facilities.
- Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.
What are we looking for?
- Previous experience in a similar role within a luxury hotel or hospitality setting.
- A positive and welcoming attitude with excellent communication skills.
- Strong knowledge of London’s key attractions, transport links, and local areas.
- Ability to handle luggage and assist guests efficiently.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Luggage Porter***5 star hotel***
Incredible benefits
We are seeking a professional and welcoming Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Head Concierge.
Location: The Milestone Hotel, Kensington
Employment type: Full-time
Working pattern: Shift work/ 5 days on 2 days off
Salary: £ 25,397 + accommodation service charge
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Milestone Hotel and Residences part of the Red Carnation Hotels , is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.
Key Responsibilities of a Luggage Porter:
- Warmly welcome guests and assist with luggage handling upon arrival and departure.
- Provide courteous and efficient assistance at the entrance, opening doors and guiding guests.
- Offer helpful and knowledgeable advice about London’s attractions, transport, and local amenities.
- Assist with guest requests, including arranging transportation and handling deliveries.
- Escorting guests to their rooms and showing them the hotel facilities.
- Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.
What are we looking for?
- Previous experience in a similar role within a luxury hotel or hospitality setting.
- A positive and welcoming attitude with excellent communication skills.
- Strong knowledge of London’s key attractions, transport links, and local areas.
- Ability to handle luggage and assist guests efficiently.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Luggage Porter
Full Time
1
Year
Experience
£25397 / Year
Skills
Fluent in English
1-2 Kensington Ct, Kensington, London W8 5DL, UK