Leisure Supervisor

About the Role

We're looking for a confident, enthusiastic and commercially minded Leisure Club Supervisor to join our team at The Mole Resort.

This is a hands-on leadership role, supporting the daily running of our leisure facilities while creating a welcoming, safe and enjoyable experience for our members and resort guests.

Working closely with the Head of Leisure, Wellness & Activities, you'll help lead the team, maintain excellent standards and play an active part in growing our leisure club membership and revenue.

We're looking for someone who leads by example, takes ownership and enjoys making a difference.

Key Responsibilities

Team Leadership & Daily Operations

• Support the day-to-day running of the leisure facilities, ensuring smooth operations and consistently high standards.

• Lead, motivate and support the leisure team, setting clear expectations and leading by example.

• Assist with team briefings, shift organisation, training and colleague development.

• Take ownership of operational issues, resolving them promptly and escalating where necessary.

Membership & Commercial Performance

• Actively promote leisure memberships, supporting new sales, renewals and member retention.

• Deliver engaging facility tours and follow up on membership enquiries to improve conversion.

• Build strong relationships with existing members, encouraging loyalty and identifying opportunities for growth.

• Promote additional resort experiences, including spa treatments, activities and other leisure services.

• Support the achievement of departmental revenue targets and monitor membership sales performance.

Member & Guest Experience

• Create a warm, welcoming environment where members and resort guests feel genuinely valued.

• Maintain excellent standards of cleanliness, presentation and service throughout the leisure facilities.

• Respond confidently and professionally to feedback, concerns and guest requests.

• Work closely with other resort departments to deliver a seamless guest experience.

Safety, Compliance & Facility Standards

• Ensure daily safety checks, pool and spa procedures and operational records are completed accurately.

• Support compliance with health and safety requirements, risk assessments and emergency procedures.

• Identify, report and follow up on maintenance issues, ensuring facilities remain safe and well presented.

• Support team training and maintain awareness of relevant qualifications and operating procedures.

About You

You'll be someone who enjoys working with people, takes pride in high standards and is ready to take responsibility.

Ideally, you'll bring:

• Experience in a leisure club, health club, hotel or similar hospitality environment.

• Previous supervisory experience, or the confidence and potential to take your first step into leadership.

• A genuine passion for guest service and building positive member relationships.

• Commercial awareness and enthusiasm for membership sales and revenue growth.

• Strong communication, organisation and problem-solving skills.

• A proactive, hands-on approach with excellent attention to detail.

• Flexibility to work shifts, including weekends.

Experience in pool operations, membership sales or relevant leisure qualifications would be an advantage.

Why Join The Mole Resort?

Set within 125 acres of beautiful North Devon countryside, The Mole Resort offers a distinctive leisure and hospitality experience for our guests and local members.

This is an opportunity to develop your leadership skills, contribute to the growth of our leisure club and become part of a team that takes genuine pride in what we do.

If you're ready to take the next step in your leisure career, we'd love to hear from you.

Internal Opportunity – Leisure Supervisor

Department: Leisure, Wellness & Activities
Reporting to: Leisure, Wellness & Activities Manager
Salary: £13.50-14.00 per hour
Location: The Mole Resort

We're looking for someone from within our team who is ready to take on more responsibility and help shape the experience we deliver to our leisure club members and resort guests.

This is a great opportunity for someone who enjoys working with people, takes pride in high standards and wants to develop their leadership skills.

As Leisure Supervisor, you'll work closely with Chantelle to support the day-to-day running of our leisure facilities, lead the team on shift and help us continue to grow our leisure club.

• Leading the team: Supporting colleagues, organising daily priorities and setting a positive example.

• Looking after our members and guests: Creating a welcoming environment, building relationships and delivering consistently great service.

• Growing our leisure club: Helping drive membership enquiries, sales, renewals and opportunities to increase revenue.

• Maintaining standards: Ensuring our facilities are clean, safe, well presented and operating to the standards we expect.

• Taking ownership: Confidently handling day-to-day challenges, supporting the team and making things happen.

You don't need to have been a supervisor before. What's more important is your attitude, commitment and willingness to learn.

We're looking for someone who:

• Leads by example and takes pride in their work.

• Is confident communicating with colleagues, members and guests.

• Shows initiative and takes responsibility rather than waiting to be asked.

• Understands the importance of excellent service and commercial performance.

• Is organised, reliable and committed to maintaining high standards.

• Wants to develop their skills and progress within the resort.

If you feel ready for the next step, we'd love to hear from you.

Please speak with Chantelle or Chris in People & Culture to express your interest and find out more about the role.

Closing date: 20/11/2026

We welcome applications from colleagues who have the right attitude and potential, even if they haven't held a supervisory position before.