Receptionist

The Northfield Hotel is located on the outskirts of the beautiful fishing town of Minehead, Somerset. Set within 2 acres of beautifully manicured gardens, this 3* property with 30 bedrooms is open year-round servicing leisure guests, locals and groups alike. We have a fabulously close-knit team who love to work together. We also boost stunning views from our elevated position from the coast to the Quantocks, Brendon Hills and indeed Exmoor itself.

Location: The Northfield Hotel, Northfield Road, Minehead, Somerset, TA24 5PU

Salary: TBD

Your role:

• Welcome and greet guests.

• Answer and direct incoming calls.

• Inform guests of hotel rates and services.

• Make and confirm reservations for guests.

• Ensure proper room allocation.

• Register and check guests in.

• Confirm relevant guest information.

• Verify guest's payment method.

• Verify and imprint credit cards for authorisation.

• Issue room keys and direct guests to their rooms.

• Maintain clear and accurate records of guest room bookings.

• Compute all guest billings, accurately post charges to guest rooms and house accounts.

• Receive and transmit messages for guests.

• Listen and respond to guest queries and requests both in-person and by phone.

• Provide accurate information about local attractions and services.

• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.

• Complete and maintain any incident reports, daily activity reports or other reports requested by management.

• Manage conference room bookings and scheduling.

• Close guest accounts and check guests out.

• Review accounts and charges with guests during the check-out process.

• Process accurate payment of guest accounts.

• Inform housekeeping when rooms have been vacated and are ready for cleaning.

• Monitor visitors to the hotel.

• Maintain a neat and orderly front desk and reception area.

Receptionist

The Northfield Hotel is located on the outskirts of the beautiful fishing town of Minehead, Somerset. Set within 2 acres of beautifully manicured gardens, this 3* property with 30 bedrooms is open year-round servicing leisure guests, locals and groups alike. We have a fabulously close-knit team who love to work together. We also boost stunning views from our elevated position from the coast to the Quantocks, Brendon Hills and indeed Exmoor itself.

Location: The Northfield Hotel, Northfield Road, Minehead, Somerset, TA24 5PU

Salary: TBD

Your role:

• Welcome and greet guests.

• Answer and direct incoming calls.

• Inform guests of hotel rates and services.

• Make and confirm reservations for guests.

• Ensure proper room allocation.

• Register and check guests in.

• Confirm relevant guest information.

• Verify guest's payment method.

• Verify and imprint credit cards for authorisation.

• Issue room keys and direct guests to their rooms.

• Maintain clear and accurate records of guest room bookings.

• Compute all guest billings, accurately post charges to guest rooms and house accounts.

• Receive and transmit messages for guests.

• Listen and respond to guest queries and requests both in-person and by phone.

• Provide accurate information about local attractions and services.

• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.

• Complete and maintain any incident reports, daily activity reports or other reports requested by management.

• Manage conference room bookings and scheduling.

• Close guest accounts and check guests out.

• Review accounts and charges with guests during the check-out process.

• Process accurate payment of guest accounts.

• Inform housekeeping when rooms have been vacated and are ready for cleaning.

• Monitor visitors to the hotel.

• Maintain a neat and orderly front desk and reception area.