Hotel Manager ***luxury hotel in Guernsey***

Incredible benefits

We are seeking a passionate, experienced, and hands-on Hotel Manager who thrives in a luxury environment and has a strong track record of success in hotel operations. You will be a dynamic leader who is comfortable engaging directly with guests, HODs, and team members, ensuring that the hotel is run efficiently while maintaining the highest standards of service. We are looking for someone who can inspire and develop their team, foster an inclusive and positive environment, and lead by example.

Location: Old Government House, Guernsey

Employment type: Full-time

Working pattern: 5 days on 2 days off 

Salary: Competitive salary depending on experience + incentives

Key Responsibilities of a Hotel Manager:

• Manage costs and profitability without detriment to quality through ongoing control of overall hotel costs to ensure performance against budget.  Manage HODs to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.  
• Manage standards and consistency across all departments, ensuring this filter down to all employees leading to enhancement of the guest experience.  Manage the hotel needs and departments’ needs to ensure guests receive prompt, cordial attention and personal recognition going above and beyond.
• Ensures that all Front and Back of the House areas are maintained in a clean and presentable state and comply with all legal/insurance laws and procedures.
• Ensures that all departments have and continue to develop a set of Standard Operating Procedures for all areas of the department including service journeys and product standard execution with regards to hotel operation.
• Ensure that the hotel and all departments are working to reach hotel targets on Mystery Shopper audits, Tripadvisor, Review Pro, and other review channels.
• To create an inclusive and fully motivational environment for all team members daily.
• Have an enthusiastic hands-on approach, whilst allowing his / her team the autonomy to manage their areas of responsibility effectively.
• To conduct site inspections and network with other competitor hotels.
• Manage payroll and costs and ensure they are comprehensively reviewed with heads of department monthly.
• Ensure there is development of the business through the website – making this a topical, relevant timely business tool.
• Be able to respond to guest challenges and complaints. Anticipate potential problems by monitoring complaints, business patterns, and employee performance.  Empower staff to deal with any guest complaints immediately and in an appropriate manner. Follow up with the relevant Head of Departments for a 360° closure so there is no recurrence.
• A high and visible presence within each department is a requirement.
• To work closely with the F&B controller in relation to all supply chains for each department and build relationships with the suppliers/contractors. 
• To ensure that the company purchasing system is being used in line with company policy.
• Ensure that all purchasing is in line with monthly plans and budgets.  Providing guidance and support to the HOD’s.

What are we looking for?

• Previous experience managing a luxury hotel or a similar high-end establishment with a strong operational background.
• Strong leadership skills with the ability to motivate, develop, and guide the team toward achieving the hotel’s goals.
• A hands-on approach to managing hotel operations, from controlling costs to ensuring operational efficiency.
• A genuine passion for delivering exceptional guest experiences, with a hands-on approach to guest interactions and addressing any concerns.
• Ability to manage budgets effectively, analyse costs, and maximize profitability while maintaining high standards of service.
• Ability to build strong relationships with both internal team members and external suppliers/contractors.
• Self-motivated and proactive with a high level of energy and enthusiasm, working with a sense of urgency and initiative.
• Excellent communication skills to ensure clear understanding across all departments, guests, and team members.
• Ability to ensure that all departments maintain consistently high standards and uphold the hotel’s reputation.

What’s into for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ 

Hotel Manager ***luxury hotel in Guernsey***

Incredible benefits

We are seeking a passionate, experienced, and hands-on Hotel Manager who thrives in a luxury environment and has a strong track record of success in hotel operations. You will be a dynamic leader who is comfortable engaging directly with guests, HODs, and team members, ensuring that the hotel is run efficiently while maintaining the highest standards of service. We are looking for someone who can inspire and develop their team, foster an inclusive and positive environment, and lead by example.

Location: Old Government House, Guernsey

Employment type: Full-time

Working pattern: 5 days on 2 days off 

Salary: Competitive salary depending on experience + incentives

Key Responsibilities of a Hotel Manager:

• Manage costs and profitability without detriment to quality through ongoing control of overall hotel costs to ensure performance against budget.  Manage HODs to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.  
• Manage standards and consistency across all departments, ensuring this filter down to all employees leading to enhancement of the guest experience.  Manage the hotel needs and departments’ needs to ensure guests receive prompt, cordial attention and personal recognition going above and beyond.
• Ensures that all Front and Back of the House areas are maintained in a clean and presentable state and comply with all legal/insurance laws and procedures.
• Ensures that all departments have and continue to develop a set of Standard Operating Procedures for all areas of the department including service journeys and product standard execution with regards to hotel operation.
• Ensure that the hotel and all departments are working to reach hotel targets on Mystery Shopper audits, Tripadvisor, Review Pro, and other review channels.
• To create an inclusive and fully motivational environment for all team members daily.
• Have an enthusiastic hands-on approach, whilst allowing his / her team the autonomy to manage their areas of responsibility effectively.
• To conduct site inspections and network with other competitor hotels.
• Manage payroll and costs and ensure they are comprehensively reviewed with heads of department monthly.
• Ensure there is development of the business through the website – making this a topical, relevant timely business tool.
• Be able to respond to guest challenges and complaints. Anticipate potential problems by monitoring complaints, business patterns, and employee performance.  Empower staff to deal with any guest complaints immediately and in an appropriate manner. Follow up with the relevant Head of Departments for a 360° closure so there is no recurrence.
• A high and visible presence within each department is a requirement.
• To work closely with the F&B controller in relation to all supply chains for each department and build relationships with the suppliers/contractors. 
• To ensure that the company purchasing system is being used in line with company policy.
• Ensure that all purchasing is in line with monthly plans and budgets.  Providing guidance and support to the HOD’s.

What are we looking for?

• Previous experience managing a luxury hotel or a similar high-end establishment with a strong operational background.
• Strong leadership skills with the ability to motivate, develop, and guide the team toward achieving the hotel’s goals.
• A hands-on approach to managing hotel operations, from controlling costs to ensuring operational efficiency.
• A genuine passion for delivering exceptional guest experiences, with a hands-on approach to guest interactions and addressing any concerns.
• Ability to manage budgets effectively, analyse costs, and maximize profitability while maintaining high standards of service.
• Ability to build strong relationships with both internal team members and external suppliers/contractors.
• Self-motivated and proactive with a high level of energy and enthusiasm, working with a sense of urgency and initiative.
• Excellent communication skills to ensure clear understanding across all departments, guests, and team members.
• Ability to ensure that all departments maintain consistently high standards and uphold the hotel’s reputation.

What’s into for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’