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Senior Reservations Manager
The ONE Group
Senior Reservations Manager
The ONE Group
Full Time
2
Years
Experience
To be discussed
Senior Reservations Manager
The ONE Group
Full Time
2
Years
Experience
To be discussed
Skills
Microsoft Office
Open Table
Social Media
POS Systems
Fast-Paced Experience
Open Table Experience
Description
Summary:
Sr Reservations Manager represents the flow of restaurant guests for The ONE Group and takes ownership of the back-end infrastructure of the Central Reservations. This person is responsible for coaching restaurant and reservations teams, implementing strategies, and reporting metrics to enforce accountability while maximizing reservations and restaurant traffic. Duties include management and leadership of processes for the ongoing improvement of the guest experience with emphasis on guest care, quality management, workforce planning, coaching, and training.
Duties and Responsibilities:
Reservations/Revenue Management
Review OpenTable, Resy, SevenRooms and other platforms to ensure we are maximizing reservations
Manage Open Table, Resy, and Seven Rooms schedule and sheets
Forecast and strategically plan books ahead of quarter and biannually by reviewing previous year’s cover and 10-week trend
Maintain a dynamic experience for guests as to how they create reservations and interact with our call center
Organize and execute holiday books and programming with marketing
Examine cancellations, no shows, walk ins and turn times and make the appropriate changes as need
Oversee reservations administration and provide updates to reservations system, manage inventory of restaurant and process and recommend ways to maximize revenue
Supervise restaurant retention strategy and report analytics
Manage The ONE Group call center reservations division
Venue Management
Weekly/Biweekly Calls with GM and Maitre D’s for each property to ensure that we are communicating any trends and communicate covers, call volume, and upcoming local/national events
Review past, present and future reservations and determine any trends and make changes as needed
Travel as necessary to train, coach and observe markets
Employee Management
Provide feedback and coach with General Managers and Call Center Managers on reservations and customer flow planning
Provide strong leadership by mentoring, developing, training and guiding team members to succeed in their role in the support center and at restaurants
Regularly communicate any venue guidelines, promotions, management changes
Manage performance metrics, ensuring customer satisfaction, and reporting statistical performance levels.
Ensures the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed
Summary:
Sr Reservations Manager represents the flow of restaurant guests for The ONE Group and takes ownership of the back-end infrastructure of the Central Reservations. This person is responsible for coaching restaurant and reservations teams, implementing strategies, and reporting metrics to enforce accountability while maximizing reservations and restaurant traffic. Duties include management and leadership of processes for the ongoing improvement of the guest experience with emphasis on guest care, quality management, workforce planning, coaching, and training.
Duties and Responsibilities:
Reservations/Revenue Management
Review OpenTable, Resy, SevenRooms and other platforms to ensure we are maximizing reservations
Manage Open Table, Resy, and Seven Rooms schedule and sheets
Forecast and strategically plan books ahead of quarter and biannually by reviewing previous year’s cover and 10-week trend
Maintain a dynamic experience for guests as to how they create reservations and interact with our call center
Organize and execute holiday books and programming with marketing
Examine cancellations, no shows, walk ins and turn times and make the appropriate changes as need
Oversee reservations administration and provide updates to reservations system, manage inventory of restaurant and process and recommend ways to maximize revenue
Supervise restaurant retention strategy and report analytics
Manage The ONE Group call center reservations division
Venue Management
Weekly/Biweekly Calls with GM and Maitre D’s for each property to ensure that we are communicating any trends and communicate covers, call volume, and upcoming local/national events
Review past, present and future reservations and determine any trends and make changes as needed
Travel as necessary to train, coach and observe markets
Employee Management
Provide feedback and coach with General Managers and Call Center Managers on reservations and customer flow planning
Provide strong leadership by mentoring, developing, training and guiding team members to succeed in their role in the support center and at restaurants
Regularly communicate any venue guidelines, promotions, management changes
Manage performance metrics, ensuring customer satisfaction, and reporting statistical performance levels.
Ensures the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed
We use eVerify to confirm U.S. Employment eligibility.
Senior Reservations Manager
Full Time
2
Years
Experience
To be discussed
Skills
Microsoft Office
Open Table
Social Media
POS Systems
Fast-Paced Experience
Open Table Experience
expired job post
Denver, CO, USA