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Senior Reservations Manager

Location
Summary
Senior Reservations Manager
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Denver, CO, USA

Senior Reservations Manager

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Description

Summary:   

 Sr Reservations Manager represents the flow of restaurant guests for The ONE Group and takes ownership of the back-end infrastructure of the Central Reservations.  This person is responsible for coaching restaurant and reservations teamsimplementing strategies, and reporting metrics to enforce accountability while maximizing reservations and restaurant traffic. Duties include management and leadership of processes for the ongoing improvement of the guest experience with emphasis on guest care, quality management, workforce planning, coaching, and training.  

 Duties and Responsibilities: 

  • Reservations/Revenue Management 

  • Review OpenTableResy, SevenRooms and other platforms to ensure we are maximizing reservations  

  • Manage Open TableResyand Seven Rooms schedule and sheets 

  • Forecast and strategically plan books ahead of quarter and biannually by reviewing previous year’s cover and 10-week trend 

  • Maintain a dynamic experience for guests as to how they create reservations and interact with our call center 

  • Organize and execute holiday books and programming with marketing 

  • Examine cancellations, no shows, walk ins and turn times and make the appropriate changes as need  

  • Oversee reservations administration and provide updates to reservations system, manage inventory of restaurant and process and recommend ways to maximize revenue  

  • Supervise restaurant retention strategy and report analytics  

  • Manage The ONE Group call center reservations division 

  • Venue Management 

  • Weekly/Biweekly Calls with GM and Maitre D’s for each property to ensure that we are communicating any trends and communicate covers, call volume, and upcoming local/national events 

  • Review past, present and future reservations and determine any trends and make changes as needed 

  • Travel as necessary to train, coach and observe markets 

  • Employee Management 

  • Provide feedback and coach with General Managers and Call Center Managers on reservations and customer flow planning 

  • Provide strong leadership by mentoring, developing, training and guiding team members to succeed in their role in the support center and at restaurants 

  • Regularly communicate any venue guidelines, promotions, management changes 

  • Manage performance metrics, ensuring customer satisfaction, and reporting statistical performance levels. 

  • Ensures the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed 

Summary:   

 Sr Reservations Manager represents the flow of restaurant guests for The ONE Group and takes ownership of the back-end infrastructure of the Central Reservations.  This person is responsible for coaching restaurant and reservations teamsimplementing strategies, and reporting metrics to enforce accountability while maximizing reservations and restaurant traffic. Duties include management and leadership of processes for the ongoing improvement of the guest experience with emphasis on guest care, quality management, workforce planning, coaching, and training.  

 Duties and Responsibilities: 

  • Reservations/Revenue Management 

  • Review OpenTableResy, SevenRooms and other platforms to ensure we are maximizing reservations  

  • Manage Open TableResyand Seven Rooms schedule and sheets 

  • Forecast and strategically plan books ahead of quarter and biannually by reviewing previous year’s cover and 10-week trend 

  • Maintain a dynamic experience for guests as to how they create reservations and interact with our call center 

  • Organize and execute holiday books and programming with marketing 

  • Examine cancellations, no shows, walk ins and turn times and make the appropriate changes as need  

  • Oversee reservations administration and provide updates to reservations system, manage inventory of restaurant and process and recommend ways to maximize revenue  

  • Supervise restaurant retention strategy and report analytics  

  • Manage The ONE Group call center reservations division 

  • Venue Management 

  • Weekly/Biweekly Calls with GM and Maitre D’s for each property to ensure that we are communicating any trends and communicate covers, call volume, and upcoming local/national events 

  • Review past, present and future reservations and determine any trends and make changes as needed 

  • Travel as necessary to train, coach and observe markets 

  • Employee Management 

  • Provide feedback and coach with General Managers and Call Center Managers on reservations and customer flow planning 

  • Provide strong leadership by mentoring, developing, training and guiding team members to succeed in their role in the support center and at restaurants 

  • Regularly communicate any venue guidelines, promotions, management changes 

  • Manage performance metrics, ensuring customer satisfaction, and reporting statistical performance levels. 

  • Ensures the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed 


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Denver, CO, USA

Skills
Microsoft Office
Open Table
Social Media
POS Systems
Fast-Paced Experience
Open Table Experience
By applying you confirm you have these skills.

Denver, CO, USA