Front of House Team Member

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment.  We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.

We are looking for a front of house team member to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers.

Perched on the edge of the historic Bristol harbourside, The Ostrich sits proudly with its huge pub garden and cosy interiors over two floors. Upstairs, the newly refurbished ‘Top Deck’ dining space and bar offers the perfect spot to eat and drink, with stunning views over the harbour, and is available for private hire. Please note you can only book a table in our Top Deck bar, outside is a first come first serve basis.

On the menu, it’s a celebration of traditional British pub classics and seasonal, local produce, with exciting small plates and delicious boards for sharing, plus our famous pies and bar snacks. When Sunday comes, expect Bristol’s best roasts and the star of the show – our sharing pies.

Behind the bar, it’s all about award-winning Butcombe beers and an extensive rum menu – a nod to The Ostrich’s roots as a dockside inn where sailors, merchants and dock-workers once drank.

What’s in it for you?

• The chance to work for an award-winning business.  We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
• Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
• The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers.  We take a collaborative approach to business development; we want your ideas!
• A competitive hourly rate plus an equal share of great tips. 
• Access to industry leading training and development.  We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
• We offer additional support and coaching from our talented managers.
• You will work with some of the best locally sourced food and drink produce, including our own, award-winning beer!
• We will back with you the tools you need to do a great job and have invested significantly in our properties.
• The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
• A business who cares about you.  We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams.   We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
  

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment.  We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.

We are looking for a front of house team member to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers.

Perched on the edge of the historic Bristol harbourside, The Ostrich sits proudly with its huge pub garden and cosy interiors over two floors. Upstairs, the newly refurbished ‘Top Deck’ dining space and bar offers the perfect spot to eat and drink, with stunning views over the harbour, and is available for private hire. Please note you can only book a table in our Top Deck bar, outside is a first come first serve basis.

On the menu, it’s a celebration of traditional British pub classics and seasonal, local produce, with exciting small plates and delicious boards for sharing, plus our famous pies and bar snacks. When Sunday comes, expect Bristol’s best roasts and the star of the show – our sharing pies.

Behind the bar, it’s all about award-winning Butcombe beers and an extensive rum menu – a nod to The Ostrich’s roots as a dockside inn where sailors, merchants and dock-workers once drank.

What’s in it for you?

• The chance to work for an award-winning business.  We have won the Best Food offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
• Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
• The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers.  We take a collaborative approach to business development; we want your ideas!
• A competitive hourly rate plus an equal share of great tips. 
• Access to industry leading training and development.  We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
• We offer additional support and coaching from our talented managers.
• You will work with some of the best locally sourced food and drink produce, including our own, award-winning beer!
• We will back with you the tools you need to do a great job and have invested significantly in our properties.
• The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 75% off food on shift).
• A business who cares about you.  We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams.   We also offer an Employee Assistance Program that is there 24/7 to provide you with support.