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Membership Executive
The Other House
Membership Executive
The Other House
Full Time
1
Year
Experience
Up to £32000 / Year
Membership Executive
The Other House
Full Time
1
Year
Experience
Up to £32000 / Year
Skills
sales
business development
hotels
private members club
membership sales
Description
Be part of something extraordinary!
Are you ready to join one of London’s most iconic Lifestyle Brands?
Welcome to The Other House, a Residents Club, where we’re not just redefining the hotel market, we’re re-writing the rules.
Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private club. Each of our Residents Clubs will blur the lines between hotels, residential living and an exclusive private club which all our residents can enjoy. Think beautifully designed club flats, amazing public areas with an all-day street café and destination cocktail bar, and access to private club lounges, a great gym, spa and well-being area. A place where you can relax, work or play whatever your mood, for as long as you are in town - be it a day, a week, a month, or a year.
The Other House highlights the best of British design with a focus on creating forever experiences with sustainability and smart tech at its core. We’re not just talking about it, we’re living it. From unforgettable spaces to eco-friendly practices and green initiatives, we’re on a mission to make the world a better place, one stay at a time.
Everything is at your fingertips with The Other House app. Our residents have access to everything they need for an amazing stay from checking in and mobile door entry to seeing how busy the gym is and how much energy we are using. Convenience, control- elevated!
Our first property in beautiful South Kensington, opened in the summer of 2022 to great acclaim. Our next property, The Other House Covent Garden nestled in the heart of theatre land in the West End, is due to open soon and we have acquired another site in Belgravia, which means plenty of progression opportunities! Whilst our initial focus is to build the brand in central London, (arguably the best capital city in the world!) the venture will roll out globally, catering for aspirational business and leisure travellers everywhere, whatever their length of stay.
Ready to be part of a team that’s rewriting the rulebook on hospitality?
Join us at The Other House, where every day is a chance to create unique and extra special experiences for our residents and our team. Your future is waiting as one of our HouseMates, and it looks amazing.
MEMBERSHIP SALES EXECUTIVE
The Membership Sales Executive is a proactive role responsible for driving membership sales and retention, and overall member satisfaction within The Other House private members club. This highly organised and creative individual is a self-starter with a structured sales approach in line with the Club’s commercial membership strategy. The ideal candidate demonstrates a proactive sales approach and has strong relationship-building skills.
This role will report into the Membership Manager and principally be based at Holden House (HQ).
· The Office hours are 9am – 6pm, Monday to Friday.
Role Responsibilities:
Membership Sales Strategy
• Follow the membership acquisition strategy to attract the target audience of members.
• Work with the membership manager and marketing team to executive outbound sales work-flows in order to generate sales leads.
• Follow the membership sales workflows and disciplines to ensure the community has the right mix aligned with the membership strategy.
Retention and Engagement
• Use the CRM tool and processes to ensure all membership sales data is gathered.
• Serve as point of contact for members and be available to address their concerns and maintaining relationships.
Onboarding of Members
• Follow the onboarding process for new members to ensure they receive a warm welcome and a seamless introduction to the club’s culture, app, community and suite of services.
• Support the member journey, from the point of joining the club to ongoing involvement and ensuring the club delivers on the members’ expectations.
Membership Sales Performance
• Work collaboratively as part of the membership team, to deliver on the departmental objectives and outcomes.
• Work to deliver towards set departmental and personal KPI’s.
• Follow the agreed sales processes and disciplines set to optimise performance.
Financial Management
• Work with the finance team to ensure all membership fees are collected in a timely manner and oversee the membership billing process.
Community
• Attend networking events to encourage members engagement.
• Represent the club at external events, fostering relationships that enhance the club’s reputation.
Governance
• Ensure the membership charter is upheld.
• Attend the monthly committee meeting to present the new member applications.
• Uphold compliance with member profiling and onboarding process to protect the integrity of the club’s community.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities of the job.
The Other House celebrates diversity and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing and understand the importance of accommodating candidates' needs, including any specific requirements during the interview process, ensuring an equitable and supportive recruitment journey for all
Be part of something extraordinary!
Are you ready to join one of London’s most iconic Lifestyle Brands?
Welcome to The Other House, a Residents Club, where we’re not just redefining the hotel market, we’re re-writing the rules.
Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private club. Each of our Residents Clubs will blur the lines between hotels, residential living and an exclusive private club which all our residents can enjoy. Think beautifully designed club flats, amazing public areas with an all-day street café and destination cocktail bar, and access to private club lounges, a great gym, spa and well-being area. A place where you can relax, work or play whatever your mood, for as long as you are in town - be it a day, a week, a month, or a year.
The Other House highlights the best of British design with a focus on creating forever experiences with sustainability and smart tech at its core. We’re not just talking about it, we’re living it. From unforgettable spaces to eco-friendly practices and green initiatives, we’re on a mission to make the world a better place, one stay at a time.
Everything is at your fingertips with The Other House app. Our residents have access to everything they need for an amazing stay from checking in and mobile door entry to seeing how busy the gym is and how much energy we are using. Convenience, control- elevated!
Our first property in beautiful South Kensington, opened in the summer of 2022 to great acclaim. Our next property, The Other House Covent Garden nestled in the heart of theatre land in the West End, is due to open soon and we have acquired another site in Belgravia, which means plenty of progression opportunities! Whilst our initial focus is to build the brand in central London, (arguably the best capital city in the world!) the venture will roll out globally, catering for aspirational business and leisure travellers everywhere, whatever their length of stay.
Ready to be part of a team that’s rewriting the rulebook on hospitality?
Join us at The Other House, where every day is a chance to create unique and extra special experiences for our residents and our team. Your future is waiting as one of our HouseMates, and it looks amazing.
MEMBERSHIP SALES EXECUTIVE
The Membership Sales Executive is a proactive role responsible for driving membership sales and retention, and overall member satisfaction within The Other House private members club. This highly organised and creative individual is a self-starter with a structured sales approach in line with the Club’s commercial membership strategy. The ideal candidate demonstrates a proactive sales approach and has strong relationship-building skills.
This role will report into the Membership Manager and principally be based at Holden House (HQ).
· The Office hours are 9am – 6pm, Monday to Friday.
Role Responsibilities:
Membership Sales Strategy
• Follow the membership acquisition strategy to attract the target audience of members.
• Work with the membership manager and marketing team to executive outbound sales work-flows in order to generate sales leads.
• Follow the membership sales workflows and disciplines to ensure the community has the right mix aligned with the membership strategy.
Retention and Engagement
• Use the CRM tool and processes to ensure all membership sales data is gathered.
• Serve as point of contact for members and be available to address their concerns and maintaining relationships.
Onboarding of Members
• Follow the onboarding process for new members to ensure they receive a warm welcome and a seamless introduction to the club’s culture, app, community and suite of services.
• Support the member journey, from the point of joining the club to ongoing involvement and ensuring the club delivers on the members’ expectations.
Membership Sales Performance
• Work collaboratively as part of the membership team, to deliver on the departmental objectives and outcomes.
• Work to deliver towards set departmental and personal KPI’s.
• Follow the agreed sales processes and disciplines set to optimise performance.
Financial Management
• Work with the finance team to ensure all membership fees are collected in a timely manner and oversee the membership billing process.
Community
• Attend networking events to encourage members engagement.
• Represent the club at external events, fostering relationships that enhance the club’s reputation.
Governance
• Ensure the membership charter is upheld.
• Attend the monthly committee meeting to present the new member applications.
• Uphold compliance with member profiling and onboarding process to protect the integrity of the club’s community.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities of the job.
The Other House celebrates diversity and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing and understand the importance of accommodating candidates' needs, including any specific requirements during the interview process, ensuring an equitable and supportive recruitment journey for all
Membership Executive
Full Time
1
Year
Experience
Up to £32000 / Year
Skills
sales
business development
hotels
private members club
membership sales
57 Rathbone Pl, London W1T 1JT, UK