Welcome to The Other House, a visionary Residents’ Club that blurs the lines between hotels, serviced apartments, and private members clubs. Our brand showcases the best of British design, with a strong emphasis on sustainability and cutting-edge smart technologies.​

Led by our CEO and founder Naomi Heaton who has articulated a clear and ambitious vision for who we are and what we aim to achieve:​

“The Other House is rewriting the rules of hospitality by introducing a new category of Residents’ Clubs, transforming the industry. We seamlessly blend apartment-style living with the conveniences of a hotel, all while offering access to an exclusive private club. Imagine the perfect mix of a pied-à-terre and a private club, where every resident can feel at home. It’s a place that is cool, intriguing, bold, and passionately committed to sustainability. Whether you're with us for a day or a year, this is your other house for as long as you’re in town"​

Our first location in South Kensington opened to widespread acclaim in the summer of 2022, following significant investment. Coming soon are The Other House Covent Garden and The Other House Belgravia. While our initial focus is on prime central London, we are set to expand globally, catering to discerning business and leisure travellers.​

​Working at The Other House is truly unique. Here, you're not just an employee – you're a HouseMate. This means being part of a forward-thinking brand that values teamwork and collaboration to enhance the experiences of both our residents and fellow HouseMates. Our core values define who we are and how we behave:  To Feel at Home, To Be in Control, To Leave a Lasting Impression, and To Make a Positive Impact.  

Role: Reservations Agent

The Reservations Agent who has a passion for delivering impeccable experiences to clients, guests, members and residents. This individual needs to have some experience within hospitality, preferably reception or reservations with a passion for creating memorable moments through flawless attention to detail and personalised resident/member service. You will effectively deliver entrepreneurial yet personal sales service with a strong focus on sustainability and cutting-edge technology. 

About you - We are looking for someone who has:

• Excellent verbal and written communication skills – confident handling enquiries via phone, email, web chat, and third parties

• Customer-centric mindset – committed to delivering an elevated guest experience, including through digital messaging platforms

• High attention to detail – ensures accurate bookings, payments, confirmations, and policy compliance

• Sales awareness – able to upsell Club Flats and maximise conversion from enquiry to booking

• Strong product knowledge – confident in describing all Club Flat types, unique selling points, and group/combo offerings

• Relationship building – develops and maintains positive relationships with guests and external partners

• Efficient time management and multitasking – handles multiple booking channels and enquiries simultaneously

• Team collaboration – actively contributes in weekly team meetings and adapts to updates or new processes

• System proficiency – experienced with PMS (Property Management System) and related booking platforms

• Commercial understanding – aligns reservations with corporate goals and identifies opportunities to improve occupancy and revenue

What is in it for you as an Other Housemate?

• Working among a team of passionate and caring individuals
• Industry leading Benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Scheme Vouchers
• Healthcare Cash Plan
• A Suite of Well-being support packages including Kelly's Cause and the Wisdom App
• The Other House Discounts for food and drink in our Bar and Restaurant when dining
• The Other House Friends and Family discounted rates when you book an overnight stay.
• Christmas and Summer Team Parties and social events through the year
• Healthy and nutritious Staff Meals on shift

The Other House celebrates diversity and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing and understand the importance of accommodating candidates' needs, including any specific requirements during the interview process, ensuring an equitable and supportive recruitment journey for all

Welcome to The Other House, a visionary Residents’ Club that blurs the lines between hotels, serviced apartments, and private members clubs. Our brand showcases the best of British design, with a strong emphasis on sustainability and cutting-edge smart technologies.​

Led by our CEO and founder Naomi Heaton who has articulated a clear and ambitious vision for who we are and what we aim to achieve:​

“The Other House is rewriting the rules of hospitality by introducing a new category of Residents’ Clubs, transforming the industry. We seamlessly blend apartment-style living with the conveniences of a hotel, all while offering access to an exclusive private club. Imagine the perfect mix of a pied-à-terre and a private club, where every resident can feel at home. It’s a place that is cool, intriguing, bold, and passionately committed to sustainability. Whether you're with us for a day or a year, this is your other house for as long as you’re in town"​

Our first location in South Kensington opened to widespread acclaim in the summer of 2022, following significant investment. Coming soon are The Other House Covent Garden and The Other House Belgravia. While our initial focus is on prime central London, we are set to expand globally, catering to discerning business and leisure travellers.​

​Working at The Other House is truly unique. Here, you're not just an employee – you're a HouseMate. This means being part of a forward-thinking brand that values teamwork and collaboration to enhance the experiences of both our residents and fellow HouseMates. Our core values define who we are and how we behave:  To Feel at Home, To Be in Control, To Leave a Lasting Impression, and To Make a Positive Impact.  

Role: Reservations Agent

The Reservations Agent who has a passion for delivering impeccable experiences to clients, guests, members and residents. This individual needs to have some experience within hospitality, preferably reception or reservations with a passion for creating memorable moments through flawless attention to detail and personalised resident/member service. You will effectively deliver entrepreneurial yet personal sales service with a strong focus on sustainability and cutting-edge technology. 

About you - We are looking for someone who has:

• Excellent verbal and written communication skills – confident handling enquiries via phone, email, web chat, and third parties

• Customer-centric mindset – committed to delivering an elevated guest experience, including through digital messaging platforms

• High attention to detail – ensures accurate bookings, payments, confirmations, and policy compliance

• Sales awareness – able to upsell Club Flats and maximise conversion from enquiry to booking

• Strong product knowledge – confident in describing all Club Flat types, unique selling points, and group/combo offerings

• Relationship building – develops and maintains positive relationships with guests and external partners

• Efficient time management and multitasking – handles multiple booking channels and enquiries simultaneously

• Team collaboration – actively contributes in weekly team meetings and adapts to updates or new processes

• System proficiency – experienced with PMS (Property Management System) and related booking platforms

• Commercial understanding – aligns reservations with corporate goals and identifies opportunities to improve occupancy and revenue

What is in it for you as an Other Housemate?

• Working among a team of passionate and caring individuals
• Industry leading Benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Scheme Vouchers
• Healthcare Cash Plan
• A Suite of Well-being support packages including Kelly's Cause and the Wisdom App
• The Other House Discounts for food and drink in our Bar and Restaurant when dining
• The Other House Friends and Family discounted rates when you book an overnight stay.
• Christmas and Summer Team Parties and social events through the year
• Healthy and nutritious Staff Meals on shift

The Other House celebrates diversity and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing and understand the importance of accommodating candidates' needs, including any specific requirements during the interview process, ensuring an equitable and supportive recruitment journey for all