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Resident Experience Manager
The Other House
Resident Experience Manager
The Other House
Full Time
1
Year
Experience
Up to £35000 / Year
Full Time
1
Year
Experience
Up to £35000 / Year
Skills
customer services
guest services
Description
Be part of something extraordinary!
Welcome to The Other House, where we’re not just redefining the hotel market, we’re re-writing the rules.
Imagine a place where the comfort of home meets the luxury of a hotel, each Residents Club blurs the lines between hotels, serviced apartments, and private rentals. It provides a sense of home with beautifully designed club flats, access to hotel style services and a member’s club for as long as you are in town -whether that’s a day, week, month, or a year.
The brand highlights the best of British design with a focus on sustainability and smart tech at its core. We’re not just talking about it, we’re living it. From Eco-friendly practices to green initiatives, we’re on a mission to make the world a better place, one stay at a time.
Everything is at your fingertips with The Other House app. Our residents have access to everything they need for an amazing stay. Convenience, Control- Elevated!
Summary
RESIDENT EXPERIENCE MANAGER
4 on 4 off shift pattern. 42hrs per week
The role of a Resident Experience Manager is essential in overseeing daily hotel operations and maintaining service standards, acting as a liaison between Residents, Members, Guests, Housemates, and management to ensure smooth functioning.
Being an ambassador for the House and the Members Club.
In essence, the Residents Experience Manager serves as the lead supervisor for front-of-house operations relating to Resident’s total satisfaction throughout their stay. Enhancing and reinforcing standards, whilst supporting HODs and HouseMates to deliver the same. Ensuring high levels of service and operational efficiency while upholding brand standards, guest satisfaction, and staff morale being the main point of contact of anyone walking through the doors.
You will also play a big part in House Mate Engagement - actively taking on the role as an Engagement Champion within the House · working amongst the existing Champions and HODs to suggest ideas and improvements that will support TOH in its mission to be the best
Requirements
- Experience in Guest Service and Guest Satisfaction
- Experience in hotel operations, with specific exposure to Rooms management and guest relations or F&B (desirable)
- Exceptional people manager, who leads by example, and is passionate about developing people.
- Strong desire to drive efficiencies through adoption of technical systems
- Service expert in all areas of a hotel style operation, focused on positive guest experience
- Ability to ensure adherence to all relevant health, safety, and hygiene standards
- Ability to complete food hygiene and environmental health reports
What is in it for you?
Competitive salary and eligibility to participate in the company’s bonus scheme
22 days holiday (inclusive of bank holidays), pension, and company health insurance
A confidential hotline for any personal support you require, and a network of mental health first aiders
Company discount in our F&B outlets and when making a booking to stay, for you and your family
A complimentary night at The Other House within your first 3 months
Yearly financial rewards, to recognise your anniversary and birthday
Future opportunities to progress as we continue to expand our brand (including abroad)
Regular team get togethers, from our team socials to our bi-annual parties
Industry leading Benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Fee Support Scheme
Be part of something extraordinary!
Welcome to The Other House, where we’re not just redefining the hotel market, we’re re-writing the rules.
Imagine a place where the comfort of home meets the luxury of a hotel, each Residents Club blurs the lines between hotels, serviced apartments, and private rentals. It provides a sense of home with beautifully designed club flats, access to hotel style services and a member’s club for as long as you are in town -whether that’s a day, week, month, or a year.
The brand highlights the best of British design with a focus on sustainability and smart tech at its core. We’re not just talking about it, we’re living it. From Eco-friendly practices to green initiatives, we’re on a mission to make the world a better place, one stay at a time.
Everything is at your fingertips with The Other House app. Our residents have access to everything they need for an amazing stay. Convenience, Control- Elevated!
Summary
RESIDENT EXPERIENCE MANAGER
4 on 4 off shift pattern. 42hrs per week
The role of a Resident Experience Manager is essential in overseeing daily hotel operations and maintaining service standards, acting as a liaison between Residents, Members, Guests, Housemates, and management to ensure smooth functioning.
Being an ambassador for the House and the Members Club.
In essence, the Residents Experience Manager serves as the lead supervisor for front-of-house operations relating to Resident’s total satisfaction throughout their stay. Enhancing and reinforcing standards, whilst supporting HODs and HouseMates to deliver the same. Ensuring high levels of service and operational efficiency while upholding brand standards, guest satisfaction, and staff morale being the main point of contact of anyone walking through the doors.
You will also play a big part in House Mate Engagement - actively taking on the role as an Engagement Champion within the House · working amongst the existing Champions and HODs to suggest ideas and improvements that will support TOH in its mission to be the best
Requirements
- Experience in Guest Service and Guest Satisfaction
- Experience in hotel operations, with specific exposure to Rooms management and guest relations or F&B (desirable)
- Exceptional people manager, who leads by example, and is passionate about developing people.
- Strong desire to drive efficiencies through adoption of technical systems
- Service expert in all areas of a hotel style operation, focused on positive guest experience
- Ability to ensure adherence to all relevant health, safety, and hygiene standards
- Ability to complete food hygiene and environmental health reports
What is in it for you?
Competitive salary and eligibility to participate in the company’s bonus scheme
22 days holiday (inclusive of bank holidays), pension, and company health insurance
A confidential hotline for any personal support you require, and a network of mental health first aiders
Company discount in our F&B outlets and when making a booking to stay, for you and your family
A complimentary night at The Other House within your first 3 months
Yearly financial rewards, to recognise your anniversary and birthday
Future opportunities to progress as we continue to expand our brand (including abroad)
Regular team get togethers, from our team socials to our bi-annual parties
Industry leading Benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Fee Support Scheme
Resident Experience Manager
Full Time
1
Year
Experience
Up to £35000 / Year
Skills
customer services
guest services
5-25 Harrington Gardens, South Kensington, London SW7 4LJ, UK