Job Summary:

The Guest Liaison is responsible for creating a welcoming and personalized experience for guests from arrival to departure. Acting as the main point of contact, they assist with check-ins, address guest inquiries, handle special requests, and resolve any issues to ensure a seamless and enjoyable stay. With a focus on providing exceptional service, the Guest Liaison works closely with various departments to meet guest needs and enhance their overall experience.

Minimum Requirements:

Ø  Matric / Hospitality Diploma.

Ø  Previous experience in a guest-facing role, preferably in a hotel or hospitality environment.

Ø  Excellent communication and interpersonal skills.

Ø  A warm and friendly demeanour with a passion for providing outstanding guest service.

Ø  Proficiency in using computer systems and hotel property management software.

Ø  Strong problem-solving abilities and the ability to remain calm under pressure.

Ø  Attention to detail and the ability to multitask effectively.

Ø  Knowledge of local attractions, services, and amenities to assist guests.

Ø  Flexibility to work various shifts, including evenings, weekends, and holidays.

Ø  High school diploma or equivalent; a degree in hospitality or related field is a plus.

Key Responsibilities:

Guest Welcome:

Warmly welcome guests upon their arrival at the hotel.

Provide a friendly and professional first point of contact.

Check-In and Check-Out:

Assist guests with the check-in and check-out process efficiently.

Provide information about room rates, packages, and hotel amenities.

Information and Assistance:

Respond to guest inquiries and provide accurate information about the hotel's services, facilities, and local attractions.

Assist guests with reservations for dining, spa, and other activities.

Room Assignments:

Assign guest rooms based on reservations and guest preferences.

Coordinate with housekeeping to ensure rooms are ready for guest arrivals.

Guest Services:

Provide exceptional service to guests throughout their stay.

Address guest requests promptly and professionally.

Telephone and Email Communication:

Answer incoming calls and respond to email inquiries.

Direct calls and messages to the appropriate department or staff member.

Billing and Payments:

Process guest payments, including cash, credit card, and other payment methods.

Ensure accurate billing and accounting procedures.

Guest Relations:

Build positive relationships with guests and anticipate their needs.

Act as a point of contact for special requests and VIP guests.

Safety and Security:

Follow hotel security protocols and report any suspicious activities or safety concerns.

Assist in emergency situations as required.

Record Keeping:

Maintain accurate records of guest information and requests.

Prepare reports and documentation as needed.

The Oyster Box Hotel is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act.

Job Summary:

The Guest Liaison is responsible for creating a welcoming and personalized experience for guests from arrival to departure. Acting as the main point of contact, they assist with check-ins, address guest inquiries, handle special requests, and resolve any issues to ensure a seamless and enjoyable stay. With a focus on providing exceptional service, the Guest Liaison works closely with various departments to meet guest needs and enhance their overall experience.

Minimum Requirements:

Ø  Matric / Hospitality Diploma.

Ø  Previous experience in a guest-facing role, preferably in a hotel or hospitality environment.

Ø  Excellent communication and interpersonal skills.

Ø  A warm and friendly demeanour with a passion for providing outstanding guest service.

Ø  Proficiency in using computer systems and hotel property management software.

Ø  Strong problem-solving abilities and the ability to remain calm under pressure.

Ø  Attention to detail and the ability to multitask effectively.

Ø  Knowledge of local attractions, services, and amenities to assist guests.

Ø  Flexibility to work various shifts, including evenings, weekends, and holidays.

Ø  High school diploma or equivalent; a degree in hospitality or related field is a plus.

Key Responsibilities:

Guest Welcome:

Warmly welcome guests upon their arrival at the hotel.

Provide a friendly and professional first point of contact.

Check-In and Check-Out:

Assist guests with the check-in and check-out process efficiently.

Provide information about room rates, packages, and hotel amenities.

Information and Assistance:

Respond to guest inquiries and provide accurate information about the hotel's services, facilities, and local attractions.

Assist guests with reservations for dining, spa, and other activities.

Room Assignments:

Assign guest rooms based on reservations and guest preferences.

Coordinate with housekeeping to ensure rooms are ready for guest arrivals.

Guest Services:

Provide exceptional service to guests throughout their stay.

Address guest requests promptly and professionally.

Telephone and Email Communication:

Answer incoming calls and respond to email inquiries.

Direct calls and messages to the appropriate department or staff member.

Billing and Payments:

Process guest payments, including cash, credit card, and other payment methods.

Ensure accurate billing and accounting procedures.

Guest Relations:

Build positive relationships with guests and anticipate their needs.

Act as a point of contact for special requests and VIP guests.

Safety and Security:

Follow hotel security protocols and report any suspicious activities or safety concerns.

Assist in emergency situations as required.

Record Keeping:

Maintain accurate records of guest information and requests.

Prepare reports and documentation as needed.

The Oyster Box Hotel is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act.