The position requires a persuasive socially focused confident individual who can operate decisively and enthusiastically in a high-pressured environment, to lead in all sales activities with a specific focus on selling to the local and international luxury travel and corporate market and develop relationships within these key account areas. 

ORGANISATIONAL POSITIONING: 

• Department: Sales

• Reporting to: Hotel Manager 

• Location: The Oyster Box Hotel  

• Must have at least 3 years Hospitality Sales specialist experience or at least 3 years 5* Hotel operational management experience with extensive experience in sales and marketing department. 

• Diploma in Sales and Marketing or Hotel Management advantageous 

• Experience at operator level of a Customer Relationship Management System – exposure to Salesforce advantageous • Experience at operator level of a Property Management System – exposure to Opera advantageous

• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel

• Highly presentable with excellent command of the English language with solid verbal and written communication skills • Able to work flexible hours, weekends and holidays • Able to travel nationally and internationally as per requirements of the business • Drivers licence and own vehicle.

• to create and implement a strategy to: establish, develop and maintain relationships with the Oyster Box Hotel’s key market segments on a professional but personal level; continually expand account contacts and increase market penetration; and leverage those relationships to convert opportunities into confirmed business for the Hotels as per RCH performance requirements. 

• ensure that the sales goals are communicated to key role players within the business. 

• to ensure that key account intranets are updated with Hotel information, including current events and special corporate rates, local and international leisure packages. • to build and maintain strategic relationships with key tour operators as well as host agent and site visits at the hotel. • to identify revenue trends and develop strategic plans to explore revenue streams and optimize opportunities. 

• support the social media manager with social media activations and photoshoot activities around the property. 

• ensuring all stages leading to and finalizing of all annual sales plans and reports are completed accurately and within the stipulated deadlines. • prepare any ad-hoc statistical or other reports which may be required with the help from the revenue team 

• recommend updates to hotel policies and procedures, in order to maintain high guest service standards, provide the best possible service to guests / agents and implement improvements where required based on evaluated feedback. 

• to explore all potential sales leads by working closely with the Front Desk, Reservations, Revenue, Wedding, Conferencing & Banqueting team; completing street/internet research; maximizing opportunities to cross-sell other RCH properties; maintaining relationships and staying abreast of industry trends. 

• to ensure that account and sales information is accurately communicated by ensuring that profiles are continually updated with all relevant and current information (including by not limited to: comprehensive contact details; rates and rate negotiation correspondence; actions with trace dates; updated list of feeder cities and press releases; birthday, anniversary and personal preferences of key influencers; completing detailed call reports for each appointment and producing a weekly and monthly sales report as per company SOP. 

• to achieve pre-established budgetary targets, account management objective and call quotas with the purpose of meeting the quarterly sales plan while keeping sales expenses within budgeted guidelines. 

• to assist in planning and hosting all necessary FAM/Sales visits to the property 

• to represent the business at sales events with a specific focus to build brand loyalty and optimize revenue streams.   

 Managing the Rooms Reservations, Restaurant Reservations and Events team in according with Red Carnation Hotel Management principles by: 

• Continuously drive a TRevPAR culture, closely with the Revenue, Reservations and Events teams and other key stakeholders to optimize room rates, occupancy, function space optimization and guest spend. • Analyze sales and marketing data, market trends, and competitor activity to adjust strategies. 

• Develop and monitor budgets, ensuring cost-effective marketing and sales initiatives. • Lead, mentor, and inspire the Sales & Social Media Marketing team, fostering a culture of excellence and innovation. 

• Work closely with department heads to ensure alignment of sales and marketing strategies with overall business objectives. • ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention. 

• being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated. 

• applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination. 

• set guidelines and deadlines dates for each employee’s daily, weekly & monthly work in order to ensure revenue targets are met • report on monthly sales statistics for the Oyster Box Hotel.

To be a Red Carnation Hotel Ambassador by: 

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times • owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

• ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook 

• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service   

• attendance of the Morning Meeting

• a floor-to-floor inspection is undertaken of the entire hotel on both mornings and any challenges are addressed

• presence and support in the Food and Beverage outlets and the Front Office lobby during peak periods

• all food displays are checked and photographed and well presented 

• at least three VIP room checks are completed on each day together with the housekeeping manager on duty ensuring that rooms have been prepared in accordance Red Carnation Hotel standards 

 • the rooming procedure; and food and beverage service (light meals, in-room dining, breakfast & beverage service) are tested against Red Carnation Hotel standards • your room and its facilities are used and tested against Red Carnation Hotel standards as well as practical recommendations that may not fall under the remit of the Red Carnation Standards 

• a thorough report of the week-end inspections, challenges and successes with photographic evidence is submitted to the executive team by end of business the Monday immediately after the Week-end Manager-on-Duty shift. 

The position requires a persuasive socially focused confident individual who can operate decisively and enthusiastically in a high-pressured environment, to lead in all sales activities with a specific focus on selling to the local and international luxury travel and corporate market and develop relationships within these key account areas. 

ORGANISATIONAL POSITIONING: 

• Department: Sales

• Reporting to: Hotel Manager 

• Location: The Oyster Box Hotel  

• Must have at least 3 years Hospitality Sales specialist experience or at least 3 years 5* Hotel operational management experience with extensive experience in sales and marketing department. 

• Diploma in Sales and Marketing or Hotel Management advantageous 

• Experience at operator level of a Customer Relationship Management System – exposure to Salesforce advantageous • Experience at operator level of a Property Management System – exposure to Opera advantageous

• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel

• Highly presentable with excellent command of the English language with solid verbal and written communication skills • Able to work flexible hours, weekends and holidays • Able to travel nationally and internationally as per requirements of the business • Drivers licence and own vehicle.

• to create and implement a strategy to: establish, develop and maintain relationships with the Oyster Box Hotel’s key market segments on a professional but personal level; continually expand account contacts and increase market penetration; and leverage those relationships to convert opportunities into confirmed business for the Hotels as per RCH performance requirements. 

• ensure that the sales goals are communicated to key role players within the business. 

• to ensure that key account intranets are updated with Hotel information, including current events and special corporate rates, local and international leisure packages. • to build and maintain strategic relationships with key tour operators as well as host agent and site visits at the hotel. • to identify revenue trends and develop strategic plans to explore revenue streams and optimize opportunities. 

• support the social media manager with social media activations and photoshoot activities around the property. 

• ensuring all stages leading to and finalizing of all annual sales plans and reports are completed accurately and within the stipulated deadlines. • prepare any ad-hoc statistical or other reports which may be required with the help from the revenue team 

• recommend updates to hotel policies and procedures, in order to maintain high guest service standards, provide the best possible service to guests / agents and implement improvements where required based on evaluated feedback. 

• to explore all potential sales leads by working closely with the Front Desk, Reservations, Revenue, Wedding, Conferencing & Banqueting team; completing street/internet research; maximizing opportunities to cross-sell other RCH properties; maintaining relationships and staying abreast of industry trends. 

• to ensure that account and sales information is accurately communicated by ensuring that profiles are continually updated with all relevant and current information (including by not limited to: comprehensive contact details; rates and rate negotiation correspondence; actions with trace dates; updated list of feeder cities and press releases; birthday, anniversary and personal preferences of key influencers; completing detailed call reports for each appointment and producing a weekly and monthly sales report as per company SOP. 

• to achieve pre-established budgetary targets, account management objective and call quotas with the purpose of meeting the quarterly sales plan while keeping sales expenses within budgeted guidelines. 

• to assist in planning and hosting all necessary FAM/Sales visits to the property 

• to represent the business at sales events with a specific focus to build brand loyalty and optimize revenue streams.   

 Managing the Rooms Reservations, Restaurant Reservations and Events team in according with Red Carnation Hotel Management principles by: 

• Continuously drive a TRevPAR culture, closely with the Revenue, Reservations and Events teams and other key stakeholders to optimize room rates, occupancy, function space optimization and guest spend. • Analyze sales and marketing data, market trends, and competitor activity to adjust strategies. 

• Develop and monitor budgets, ensuring cost-effective marketing and sales initiatives. • Lead, mentor, and inspire the Sales & Social Media Marketing team, fostering a culture of excellence and innovation. 

• Work closely with department heads to ensure alignment of sales and marketing strategies with overall business objectives. • ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention. 

• being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated. 

• applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination. 

• set guidelines and deadlines dates for each employee’s daily, weekly & monthly work in order to ensure revenue targets are met • report on monthly sales statistics for the Oyster Box Hotel.

To be a Red Carnation Hotel Ambassador by: 

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times • owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

• ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook 

• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service   

• attendance of the Morning Meeting

• a floor-to-floor inspection is undertaken of the entire hotel on both mornings and any challenges are addressed

• presence and support in the Food and Beverage outlets and the Front Office lobby during peak periods

• all food displays are checked and photographed and well presented 

• at least three VIP room checks are completed on each day together with the housekeeping manager on duty ensuring that rooms have been prepared in accordance Red Carnation Hotel standards 

 • the rooming procedure; and food and beverage service (light meals, in-room dining, breakfast & beverage service) are tested against Red Carnation Hotel standards • your room and its facilities are used and tested against Red Carnation Hotel standards as well as practical recommendations that may not fall under the remit of the Red Carnation Standards 

• a thorough report of the week-end inspections, challenges and successes with photographic evidence is submitted to the executive team by end of business the Monday immediately after the Week-end Manager-on-Duty shift.