ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.

Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.

RESPONSIBILITIES

·       Deliver a warm, polished, and professional welcome to all members and guests upon arrival

·       Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail

·       Handle incoming calls, emails, and booking requests in a timely and professional manner

·       Maintain up-to-date and detailed member profiles, including preferences and notes

·       Coordinate with restaurant, bar, and floor teams to manage guest flow across the club

·       Assist with table allocation, waitlists, and real-time booking adjustments

·       Support VIP arrivals and special requests, ensuring a seamless and personalised experience

·       Maintain the reception area to the highest standards of presentation and organisation

·       Provide information about the club’s facilities, events, and offerings confidently and accurately

·       Handle member enquiries and feedback with discretion and professionalism

·       Support the wider reception, reservations and front of house team as required during busy periods

·       Uphold all data protection, privacy, and security standards

REQUIREMENTS

·       Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred

·       Strong interpersonal and communication skills, with a natural ability to engage guests

·       Professional, polished appearance and demeanour

·       Excellent organisational skills and attention to detail

·       Ability to multitask and remain composed in a fast-paced environment

·       Positive, proactive, and team-oriented attitude

·       Basic experience with reservations or booking systems is advantageous

·       High level of discretion and understanding of private members’ club culture

·       Flexibility to work evenings, weekends, and peak operational periods

·       A genuine passion for hospitality and delivering exceptional guest experiences

WHAT WE OFFER

·       Best-in-class salary

·       Family meal on shift

·       Industry-leading Learning & Development opportunities

·       Pension scheme – including employer contributions.

·       Annual staff award ceremony and party

·       More benefits to be set up as we open

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.

Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.

RESPONSIBILITIES

·       Deliver a warm, polished, and professional welcome to all members and guests upon arrival

·       Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail

·       Handle incoming calls, emails, and booking requests in a timely and professional manner

·       Maintain up-to-date and detailed member profiles, including preferences and notes

·       Coordinate with restaurant, bar, and floor teams to manage guest flow across the club

·       Assist with table allocation, waitlists, and real-time booking adjustments

·       Support VIP arrivals and special requests, ensuring a seamless and personalised experience

·       Maintain the reception area to the highest standards of presentation and organisation

·       Provide information about the club’s facilities, events, and offerings confidently and accurately

·       Handle member enquiries and feedback with discretion and professionalism

·       Support the wider reception, reservations and front of house team as required during busy periods

·       Uphold all data protection, privacy, and security standards

REQUIREMENTS

·       Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred

·       Strong interpersonal and communication skills, with a natural ability to engage guests

·       Professional, polished appearance and demeanour

·       Excellent organisational skills and attention to detail

·       Ability to multitask and remain composed in a fast-paced environment

·       Positive, proactive, and team-oriented attitude

·       Basic experience with reservations or booking systems is advantageous

·       High level of discretion and understanding of private members’ club culture

·       Flexibility to work evenings, weekends, and peak operational periods

·       A genuine passion for hospitality and delivering exceptional guest experiences

WHAT WE OFFER

·       Best-in-class salary

·       Family meal on shift

·       Industry-leading Learning & Development opportunities

·       Pension scheme – including employer contributions.

·       Annual staff award ceremony and party

·       More benefits to be set up as we open