ROLE OVERVIEW

As we build out our operational team, we are looking for an exceptional Doorman to be the first point of contact for our members and guests.  The Doorman is the face of The Pembroke. You are the first person a member sees on arrival and the last on departure, and the impression you make sets the tone for everything that follows. This is a role that demands warmth, natural authority, and an instinctive understanding of luxury hospitality – you know our members by name, you anticipate what they need before they ask, and you make every interaction feel personal and unhurried.

Alongside the personal service element, you play an important role in access control and the safe, orderly management of the club’s entrance and inside spaces. You will hold a valid SIA licence and operate at all times in accordance with the club’s premises licence, Operational Management Plan, and member Terms & Conditions, keeping staff, member and guests safe at all times.

KEY RESPONSIBILITIES

Member Experience & Service

·         Welcome members and guests by name on arrival, alert the front desk, and assist with coats, bags, umbrellas, and any other immediate need – every arrival should feel anticipated and personal.

·         Ensure members and their guests depart safely and comfortably; hail taxis, assist with luggage, and ensure those who may be intoxicated leave quietly and without incident.

·         Answer member and guest enquiries with knowledge and confidence, escalating to the Membership or F&B team where appropriate; record and escalate any complaints promptly and in line with policy.

·         Build and maintain a warm rapport with local residents and commercial neighbours, acting always as a considerate and professional representative of the club in the public domain.

Access Control & Operations

·         Screen all visitors to ensure only bona fide members and their authorised guests gain access to the club, operating in full accordance with the premises licence, Operational Management Plan, and member Terms & Conditions at all times.

·         Manage the immediate exterior of the club – keeping the entrance clean, clear, and well-presented; managing smokers in line with licence conditions; directing deliveries to the correct entrance; and moving on vehicles with idling engines.

·         Manage parking in the immediate vicinity of the club in accordance with the Operational Management Plan, ensuring minimal disruption to surrounding roads, residents, and businesses.

·         Maintain radio communication with the security and front of house teams; complete all required logs and forms accurately, including sign-in/out sheets and the number plate log.

·         Adhere to all H&S and fire safety procedures; report any accidents, near misses, or safety concerns immediately to the Head Doorman or Security Supervisor and assist with fire alarm tests and emergency procedures and evacuations as directed.

REQUIREMENTS

·         Proven experience in a front-of-house or doorman role within a luxury hotel, private members’ club, or similarly high-end environment; a background in premium hospitality is as important as security experience at this level.

·         Exceptional interpersonal skills – naturally warm, discreet, and polished, with the ability to build genuine rapport with members and represent the club with distinction in the public domain.

·         A valid SIA Door Supervisor licence is essential.

·         A working knowledge of premises licence obligations, the Operational Management Plan, and member Terms & Conditions; confident in applying licence conditions consistently and escalating where required.

·         Punctual, reliable, and physically resilient – able to stand for extended periods in all weathers; willing to work flexibly across evenings, weekends, and holidays as the business requires.

WHAT WE OFFER

·         Best-in-class salary

·         Family meal on shift

·         Industry-leading Learning & Development opportunities

·         Pension scheme – including employer contributions.

·         Annual staff award ceremony and party

·         More benefits to be set up as we open

ROLE OVERVIEW

As we build out our operational team, we are looking for an exceptional Doorman to be the first point of contact for our members and guests.  The Doorman is the face of The Pembroke. You are the first person a member sees on arrival and the last on departure, and the impression you make sets the tone for everything that follows. This is a role that demands warmth, natural authority, and an instinctive understanding of luxury hospitality – you know our members by name, you anticipate what they need before they ask, and you make every interaction feel personal and unhurried.

Alongside the personal service element, you play an important role in access control and the safe, orderly management of the club’s entrance and inside spaces. You will hold a valid SIA licence and operate at all times in accordance with the club’s premises licence, Operational Management Plan, and member Terms & Conditions, keeping staff, member and guests safe at all times.

KEY RESPONSIBILITIES

Member Experience & Service

·         Welcome members and guests by name on arrival, alert the front desk, and assist with coats, bags, umbrellas, and any other immediate need – every arrival should feel anticipated and personal.

·         Ensure members and their guests depart safely and comfortably; hail taxis, assist with luggage, and ensure those who may be intoxicated leave quietly and without incident.

·         Answer member and guest enquiries with knowledge and confidence, escalating to the Membership or F&B team where appropriate; record and escalate any complaints promptly and in line with policy.

·         Build and maintain a warm rapport with local residents and commercial neighbours, acting always as a considerate and professional representative of the club in the public domain.

Access Control & Operations

·         Screen all visitors to ensure only bona fide members and their authorised guests gain access to the club, operating in full accordance with the premises licence, Operational Management Plan, and member Terms & Conditions at all times.

·         Manage the immediate exterior of the club – keeping the entrance clean, clear, and well-presented; managing smokers in line with licence conditions; directing deliveries to the correct entrance; and moving on vehicles with idling engines.

·         Manage parking in the immediate vicinity of the club in accordance with the Operational Management Plan, ensuring minimal disruption to surrounding roads, residents, and businesses.

·         Maintain radio communication with the security and front of house teams; complete all required logs and forms accurately, including sign-in/out sheets and the number plate log.

·         Adhere to all H&S and fire safety procedures; report any accidents, near misses, or safety concerns immediately to the Head Doorman or Security Supervisor and assist with fire alarm tests and emergency procedures and evacuations as directed.

REQUIREMENTS

·         Proven experience in a front-of-house or doorman role within a luxury hotel, private members’ club, or similarly high-end environment; a background in premium hospitality is as important as security experience at this level.

·         Exceptional interpersonal skills – naturally warm, discreet, and polished, with the ability to build genuine rapport with members and represent the club with distinction in the public domain.

·         A valid SIA Door Supervisor licence is essential.

·         A working knowledge of premises licence obligations, the Operational Management Plan, and member Terms & Conditions; confident in applying licence conditions consistently and escalating where required.

·         Punctual, reliable, and physically resilient – able to stand for extended periods in all weathers; willing to work flexibly across evenings, weekends, and holidays as the business requires.

WHAT WE OFFER

·         Best-in-class salary

·         Family meal on shift

·         Industry-leading Learning & Development opportunities

·         Pension scheme – including employer contributions.

·         Annual staff award ceremony and party

·         More benefits to be set up as we open