Due to an internal move we are now recruiting for a Hotel General Manager at The Pheasant Hotel, Kelling, Norfolk.

Situated just off of the North Norfolk coast, near Holt , this beautiful manor house hotel is part of The Signature Collection at The Coaching Inn Group, who recently won the Which? award for UK's Best Large Hotel Group in 2025. We are now looking for an operationally focused GM to lead the team into the 2026 season and beyond. The hotel sits in an area of outstanding natural beauty and has recently had some investment in its bar and lounge areas . We are looking for a GM that can maintain high operational standards whilst delivering great guest experiences by motivating the team and also driving sales to improve on a great performance last year. Does this sound like the challenge you are looking for?   

Why work for the Coaching Inn Group ?

• Work/Balance? A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips? A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Bonus? Generous monthly, quarterly and annual bonus scheme with an opportunity to earn an additional 25% of salary
• Your health? Private Healthcare, Life Insurance, Annual Health and Wellbeing grant
• Holidays? 33 days holidays
• Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different? Annual stay for £1 offer
• Development? Award winning career development programmes
• Personal support? Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission – to deliver Hospitality from the Heart. To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments

Who are we looking for?

• A guest focused and  passionate leader who want to work for a people focused organisation
• Can inspire, develop and grow an award winning team
• Experience in leading from the front 
• Financial understanding, experience working with P&Ls, sales and labour budgeting
• Drive recruitment, team development, engagement and communication
• Develop sales and deliver on financial targets

 Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

Due to an internal move we are now recruiting for a Hotel General Manager at The Pheasant Hotel, Kelling, Norfolk.

Situated just off of the North Norfolk coast, near Holt , this beautiful manor house hotel is part of The Signature Collection at The Coaching Inn Group, who recently won the Which? award for UK's Best Large Hotel Group in 2025. We are now looking for an operationally focused GM to lead the team into the 2026 season and beyond. The hotel sits in an area of outstanding natural beauty and has recently had some investment in its bar and lounge areas . We are looking for a GM that can maintain high operational standards whilst delivering great guest experiences by motivating the team and also driving sales to improve on a great performance last year. Does this sound like the challenge you are looking for?   

Why work for the Coaching Inn Group ?

• Work/Balance? A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips? A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Bonus? Generous monthly, quarterly and annual bonus scheme with an opportunity to earn an additional 25% of salary
• Your health? Private Healthcare, Life Insurance, Annual Health and Wellbeing grant
• Holidays? 33 days holidays
• Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different? Annual stay for £1 offer
• Development? Award winning career development programmes
• Personal support? Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission – to deliver Hospitality from the Heart. To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments

Who are we looking for?

• A guest focused and  passionate leader who want to work for a people focused organisation
• Can inspire, develop and grow an award winning team
• Experience in leading from the front 
• Financial understanding, experience working with P&Ls, sales and labour budgeting
• Drive recruitment, team development, engagement and communication
• Develop sales and deliver on financial targets

 Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.