THE RITZ LONDON OVERVIEW

Conceived by famous hotelier César Ritz in May 1906, with the aim of becoming the ultimate destination for guests looking to stay at the most luxurious hotel in the land, no expense was spared on its opulent interiors and lavish furnishings.

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea.

In January 2002, The Ritz received a Royal Warrant for Banqueting and Catering Services. Awarded by His Royal Highness The Prince of Wales, becoming the first, and only hotel to have been honoured with this prestigious award. Now, 115 years after first opening its doors, The Ritz continues to offer guests the same exceptionally high standards and exquisitely luxurious experience that was the keystone in the creation of this world-class hotel.

POSITION OVERVIEW

At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.

We have an exciting opportunity for a dynamic and enthusiastic individual to join our hotel as Assistant Manager.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS

The successful candidate will be committed to represent the hotel as The Manager in the absence of the General Manager and Leadership Team, and ensure the safe running of the hotel. As an Assistant Manager, responsibilities also include:

• To ensure there is a visual management presence at all times and in particular when there are VIPs / special events 
• To provide continuity of management in complaint handling.  After direct contact with a guest an accurate account is to be recorded on the agreed templates with relevant investigation and replied to within 48 hours.  Outcome and response must be circulated to the General Manager and Leadership Team member
• Ensuring, through floor patrols and room checks that the hotel is operating to the highest standards.  Any areas of weaknesses must be reported to the relevant departments and follow-up actioned
  
• To ensure that an accurate DM log, providing a written log of the day’s events, is maintained to report to General Manager and Leadership Team
  
• To be well-versed and compliant with all elements of security and develop an informed level of communication with the Head of Security and their team
  

ENTRY REQUIREMENTS

• Previous experience in the same role, or similar
• Relevant experience in a 5* property is desirable
• Excellent customer service skills
• Possess the ability to work under pressure and have strong organisational skills
• Good command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

WHAT WE OFFER:

• Highly competitive salary within the luxury London Hotel sector
  
• Instant reward scheme
  
• 28 holidays (including bank holidays)
  
• Learning & Development opportunities
  
• Employee discount scheme
  
• Free Laundry service for tailored uniform
  
• Cycle to Work Scheme
  
• Complimentary meals on duty
  
• Part of our CanadaLife life insurance
  
• Social events and activities
  
• Season ticket loan
  
• Pension scheme
  
• Employee mental health assistance helpline
  
• Recognition schemes including our employee of the month programme
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 7 days, please consider your application to be unsuccessful.

THE RITZ LONDON OVERVIEW

Conceived by famous hotelier César Ritz in May 1906, with the aim of becoming the ultimate destination for guests looking to stay at the most luxurious hotel in the land, no expense was spared on its opulent interiors and lavish furnishings.

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea.

In January 2002, The Ritz received a Royal Warrant for Banqueting and Catering Services. Awarded by His Royal Highness The Prince of Wales, becoming the first, and only hotel to have been honoured with this prestigious award. Now, 115 years after first opening its doors, The Ritz continues to offer guests the same exceptionally high standards and exquisitely luxurious experience that was the keystone in the creation of this world-class hotel.

POSITION OVERVIEW

At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.

We have an exciting opportunity for a dynamic and enthusiastic individual to join our hotel as Assistant Manager.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS

The successful candidate will be committed to represent the hotel as The Manager in the absence of the General Manager and Leadership Team, and ensure the safe running of the hotel. As an Assistant Manager, responsibilities also include:

• To ensure there is a visual management presence at all times and in particular when there are VIPs / special events 
• To provide continuity of management in complaint handling.  After direct contact with a guest an accurate account is to be recorded on the agreed templates with relevant investigation and replied to within 48 hours.  Outcome and response must be circulated to the General Manager and Leadership Team member
• Ensuring, through floor patrols and room checks that the hotel is operating to the highest standards.  Any areas of weaknesses must be reported to the relevant departments and follow-up actioned
  
• To ensure that an accurate DM log, providing a written log of the day’s events, is maintained to report to General Manager and Leadership Team
  
• To be well-versed and compliant with all elements of security and develop an informed level of communication with the Head of Security and their team
  

ENTRY REQUIREMENTS

• Previous experience in the same role, or similar
• Relevant experience in a 5* property is desirable
• Excellent customer service skills
• Possess the ability to work under pressure and have strong organisational skills
• Good command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

WHAT WE OFFER:

• Highly competitive salary within the luxury London Hotel sector
  
• Instant reward scheme
  
• 28 holidays (including bank holidays)
  
• Learning & Development opportunities
  
• Employee discount scheme
  
• Free Laundry service for tailored uniform
  
• Cycle to Work Scheme
  
• Complimentary meals on duty
  
• Part of our CanadaLife life insurance
  
• Social events and activities
  
• Season ticket loan
  
• Pension scheme
  
• Employee mental health assistance helpline
  
• Recognition schemes including our employee of the month programme
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 7 days, please consider your application to be unsuccessful.