Dining Reservation Agent

THE RITZ LONDON OVERVIEW

Conceived by famous hotelier César Ritz in May 1906, with the aim of becoming the ultimate destination for guests looking to stay at the most luxurious hotel in the land, no expense was spared on its opulent interiors and lavish furnishings.

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea.

In January 2002, The Ritz received a Royal Warrant for Banqueting and Catering Services. Awarded by His Royal Highness The Prince of Wales, becoming the first, and only hotel to have been honoured with this prestigious award. Now, 115 years after first opening its doors, The Ritz continues to offer guests the same exceptionally high standards and exquisitely luxurious experience that was the keystone in the creation of this world-class hotel.

POSITION OVERVIEW

At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team within the Reservations department as Dining Reservations Agent.

 RESPONSIBILITIES & ESSENTIAL FUNCTIONS

The successful candidate will be committed to accurately managing all Dining Reservation enquiries for The Restaurant, The Palm Court and The Rivoli Bar on a daily basis primarily via telephone and e-mail, to complete administrational tasks and communicate effectively with all departments in the hotel, responsibilities also include:

• To ensure that all phone, fax and e-mail reservation enquiries and correspondence are actioned in accordance with the Ritz Hotel standards.
  
• Handling of large volume of calls on a daily basis, with consistent enthusiasm and dedication to each call
• Answer all phone calls for Afternoon Tea and all other F&B outlets according to LQA, Mystery call and Leading Hotels of The World standards
  
• Stay up to date with all F&B products and services
• Liaise closely with all F&B outlets, ensuring that all guest requirements and preferences are communicated thoroughly 

ENTRY REQUIREMENTS

THE RITZ LONDON OVERVIEW

Conceived by famous hotelier César Ritz in May 1906, with the aim of becoming the ultimate destination for guests looking to stay at the most luxurious hotel in the land, no expense was spared on its opulent interiors and lavish furnishings.

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea.

In January 2002, The Ritz received a Royal Warrant for Banqueting and Catering Services. Awarded by His Royal Highness The Prince of Wales, becoming the first, and only hotel to have been honoured with this prestigious award. Now, 115 years after first opening its doors, The Ritz continues to offer guests the same exceptionally high standards and exquisitely luxurious experience that was the keystone in the creation of this world-class hotel.

POSITION OVERVIEW

At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team within the Reservations department as Dining Reservations Agent.

 RESPONSIBILITIES & ESSENTIAL FUNCTIONS

The successful candidate will be committed to accurately managing all Dining Reservation enquiries for The Restaurant, The Palm Court and The Rivoli Bar on a daily basis primarily via telephone and e-mail, to complete administrational tasks and communicate effectively with all departments in the hotel, responsibilities also include:

• To ensure that all phone, fax and e-mail reservation enquiries and correspondence are actioned in accordance with the Ritz Hotel standards.
  
• Handling of large volume of calls on a daily basis, with consistent enthusiasm and dedication to each call
• Answer all phone calls for Afternoon Tea and all other F&B outlets according to LQA, Mystery call and Leading Hotels of The World standards
  
• Stay up to date with all F&B products and services
• Liaise closely with all F&B outlets, ensuring that all guest requirements and preferences are communicated thoroughly 

ENTRY REQUIREMENTS