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Dining Reservation Agent
The Ritz London
Dining Reservation Agent
The Ritz London
Full Time
Competitive salary
Dining Reservation Agent
The Ritz London
Full Time
Competitive salary
Skills
Fast-Paced Experience
Fluent in English
Customer Service
Job description
THE RITZ LONDON OVERVIEW
Conceived
by famous hotelier César Ritz in May 1906, with the aim of becoming the
ultimate destination for guests looking to stay at the most luxurious hotel in
the land, no expense was spared on its opulent interiors and lavish
furnishings.
Located between the bustling Piccadilly and the
calm oasis of Green Park, The Ritz offers the height of opulence with luxurious
bedrooms, Michelin star dining and world-renowned Afternoon Tea.
In January 2002, The Ritz received a Royal
Warrant for Banqueting and Catering Services. Awarded by His Royal Highness The
Prince of Wales, becoming the first, and only hotel to have been honoured with
this prestigious award. Now, 115 years after first opening its doors, The Ritz
continues to offer guests the same exceptionally high standards and exquisitely
luxurious experience that was the keystone in the creation of this world-class
hotel.
POSITION OVERVIEW
At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team within the Reservations department as Dining Reservations Agent.
RESPONSIBILITIES & ESSENTIAL FUNCTIONS
The successful candidate will be committed to accurately managing all Dining Reservation enquiries for The Restaurant, The Palm Court and The Rivoli Bar on a daily basis primarily via telephone and e-mail, to complete administrational tasks and communicate effectively with all departments in the hotel, responsibilities also include:
- To ensure that all phone, fax and e-mail reservation
enquiries and correspondence are actioned in accordance with the Ritz Hotel
standards.
- Handling of large volume of calls on a daily basis, with consistent enthusiasm and dedication to each call
- Answer all phone calls for
Afternoon Tea and all other F&B outlets according to LQA, Mystery call and
Leading Hotels of The World standards
- Stay up to date with all F&B products and services
- Liaise closely with all F&B outlets, ensuring that all guest requirements and preferences are communicated thoroughly
ENTRY REQUIREMENTS
- Relevant experience in a 5* property is desirable
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Good command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
WHAT WE OFFER:
- Competitive salary
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Meals on duty
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due the high volume of applicants, if you have not heard from us within 7 days, please consider your application to be unsuccessful.
THE RITZ LONDON OVERVIEW
Conceived
by famous hotelier César Ritz in May 1906, with the aim of becoming the
ultimate destination for guests looking to stay at the most luxurious hotel in
the land, no expense was spared on its opulent interiors and lavish
furnishings.
Located between the bustling Piccadilly and the
calm oasis of Green Park, The Ritz offers the height of opulence with luxurious
bedrooms, Michelin star dining and world-renowned Afternoon Tea.
In January 2002, The Ritz received a Royal
Warrant for Banqueting and Catering Services. Awarded by His Royal Highness The
Prince of Wales, becoming the first, and only hotel to have been honoured with
this prestigious award. Now, 115 years after first opening its doors, The Ritz
continues to offer guests the same exceptionally high standards and exquisitely
luxurious experience that was the keystone in the creation of this world-class
hotel.
POSITION OVERVIEW
At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team within the Reservations department as Dining Reservations Agent.
RESPONSIBILITIES & ESSENTIAL FUNCTIONS
The successful candidate will be committed to accurately managing all Dining Reservation enquiries for The Restaurant, The Palm Court and The Rivoli Bar on a daily basis primarily via telephone and e-mail, to complete administrational tasks and communicate effectively with all departments in the hotel, responsibilities also include:
- To ensure that all phone, fax and e-mail reservation
enquiries and correspondence are actioned in accordance with the Ritz Hotel
standards.
- Handling of large volume of calls on a daily basis, with consistent enthusiasm and dedication to each call
- Answer all phone calls for
Afternoon Tea and all other F&B outlets according to LQA, Mystery call and
Leading Hotels of The World standards
- Stay up to date with all F&B products and services
- Liaise closely with all F&B outlets, ensuring that all guest requirements and preferences are communicated thoroughly
ENTRY REQUIREMENTS
- Relevant experience in a 5* property is desirable
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Good command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
WHAT WE OFFER:
- Competitive salary
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Meals on duty
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due the high volume of applicants, if you have not heard from us within 7 days, please consider your application to be unsuccessful.
Dining Reservation Agent
Full Time
Competitive salary
Skills
Fast-Paced Experience
Fluent in English
Customer Service
London W1J 9BR, UK