THE ROSEVINE, PORTSCATHO TRURO

 Located on the Roseland Peninsula, an Area of Outstanding Natural Beauty on the South Coast, and close to St Mawes and Truro, The Rosevine is a relaxed and friendly seaside bolt hole open all year round. Set within a Georgian family house just a stone’s throw from the nearest sandy beach and the South West Coastal Path. We are a boutique apart-hotel welcoming families, friends, and couples to escape and enjoy a holiday in Cornwall.

General Manager Wanted – Portscatho, Cornwall

The General Manager will be accountable for day-to-day management and logistics of the property and its resources, the level of customer satisfaction and service delivery and the operational profit and loss accounts reporting directly to Providence Hospitality and its UK stakeholders. You will be required to be fully pliable in the day-to-day running of the hotel and maintain high levels of guest and team member satisfaction.

The ideal candidate should possess strong administrative & financial skills and great organizational skills and be an excellent host and great business employer/leader. The Rosevine is an upscale guest experience and consistent service levels, and delivery are of paramount importance.

Ideally looking for a candidate with a ‘hands-on approach’ and all-round problem-solving skills and who are able to work unsupervised in a remote location effectively. The successful candidate will also be required to assist with breakfast, lunch and dinner service, reservations, checking in and checking out guests as well as basic admin and jumping in where there is a need to ensure smooth operational flow of the guest house.

Key Performance Areas & Requirements:

• Must have proven hospitality experience and previous experience in a similar roll is essential. References will be required and contacted.
• Efficient management of day-to-day operations including guest relations, housekeeping, superior food and beverage offerings, maintenance, sales & marketing, and employee relations
• Ensuring guest rooms are maintained at the highest standard of cleanliness and comfort
• Ensure that the asset is well looked after and all capital expenditure requirements are well thought through, costed, and scheduled accordingly
• Checking and reporting of required maintenance work (in accordance with the above)
• Responsible for maintaining and managing all inventories & stocks effectively
• Must have excellent communication and staff relation skills
• Responsible for swift handling and resolving of discerning guest needs, requirements & complaints
• Efficiently manage online guest reviews
• Responsible for all operational accounting related duties i.e.. daily cash-up, petty cash & monthly accounts recons
• Good understanding of budgets and forecasting
• Monthly reporting and commentary to support office on actual financial performances vs budgets
• Inspires, motivates, and maintains good staff relations and productivity
• Schedules and directs staff’s daily duties
• Provides on-going staff training and development is essential
• Excellent computer communication skills - MS office, email, PMS (current system is MEWS)
• Able to work hospitality shifts and hours and maintain a good work-life balance

 Financial Responsibilities:

• Reviewing staffing levels to meet service, operational and financial objectives.
• Maximize revenue opportunities through analyzing sales figures and effective forecasting.
• Reviewing, monitoring, and managing budgets.
• Developing strategies that work to minimize financial risk.
• Manage budgets and financial plans and control expenditure.
• Set and achieve sales and profit targets.
• Analyze sales figures and devise market and revenue management strategies.
• Effectively manage all controllable costs and site P&L
• Prepare daily/weekly and monthly reports and meet deadlines.
• Monitor staff payroll and manage wages.

Please supply at least 3 references