We are seeking a dynamic Front Office Manager to join our luxury hotel team in London. This is a full-time, shift-based role, ideal for someone with extensive experience in a similar position within a five-star hotel environment with excellent communication and organisational skills; a proven track record of developing team members to perform at their best; previous experience managing budgets and a someone flexible, innovative and adaptable. In this role, you will be reporting directly to the Room Division Manager.

Location: The Rubens at the Palace Hotel, Victoria, London

Employment type: Full-time 

Working pattern: Shift work 5 days on 2 days off 

Salary: £35,000 per annum + service charge 

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud of our commitment to developing our own and were honored to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent employee conditions.

The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge, and Champagne Bar, as well as 9 well-equipped function rooms. 

• Manage and coordinate all front office employees to ensure the smooth running of the hotel services. 
• Ensure training is constantly being carried out to maintain all correct standard procedures delivered to guests.
• Welcome our guests to the hotel in a friendly and helpful manner, ensure that front office space and public areas are kept clean and tidy.
• Conduct briefings for all employees – evening and morning handover.
• Maintain a professional and high-quality service-oriented environment at all times.
• Manage the shift and ensure the front office team is supported. 
• To take reservation enquiries according to Mystery Shopper standards, whilst being aware of all Hotel promotions, therefore maximising occupancy and revenue.

 What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a dynamic Front Office Manager to join our luxury hotel team in London. This is a full-time, shift-based role, ideal for someone with extensive experience in a similar position within a five-star hotel environment with excellent communication and organisational skills; a proven track record of developing team members to perform at their best; previous experience managing budgets and a someone flexible, innovative and adaptable. In this role, you will be reporting directly to the Room Division Manager.

Location: The Rubens at the Palace Hotel, Victoria, London

Employment type: Full-time 

Working pattern: Shift work 5 days on 2 days off 

Salary: £35,000 per annum + service charge 

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud of our commitment to developing our own and were honored to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent employee conditions.

The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge, and Champagne Bar, as well as 9 well-equipped function rooms. 

• Manage and coordinate all front office employees to ensure the smooth running of the hotel services. 
• Ensure training is constantly being carried out to maintain all correct standard procedures delivered to guests.
• Welcome our guests to the hotel in a friendly and helpful manner, ensure that front office space and public areas are kept clean and tidy.
• Conduct briefings for all employees – evening and morning handover.
• Maintain a professional and high-quality service-oriented environment at all times.
• Manage the shift and ensure the front office team is supported. 
• To take reservation enquiries according to Mystery Shopper standards, whilst being aware of all Hotel promotions, therefore maximising occupancy and revenue.

 What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Excellent service charge added to your salary every month. 
• Professional, award winning learning and development opportunities from day one. 
• Fantastic recommend a friend and family bonus scheme worth up to £600. 
• Enhanced paid maternity leave & paternity leave. 
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets. 
• Discounted accommodation rates at Red Carnation Hotels worldwide. 
• Two paid volunteering days each year, because we care about our community Access to immediate Employee Assistance Programme, because we care about our employees. 
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel. 
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services. 

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.