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Casual Luggage Porter
The Rubens at the Palace (London, Victoria)
Casual Luggage Porter
The Rubens at the Palace (London, Victoria)
Casual
£12.21 / Hour
Casual
£12.21 / Hour
Skills
Fluent in English
Description
Casual Luggage Porte ***5 star hotel***
Incredible benefits
We are seeking a professional and welcoming Casual Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Opperations Manager.
Location: Victoria, London
Employment type: Casual
Salary: £12.21 per hour
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
Key Responsibilities of a Luggage Porter:
- Warmly welcome guests and assist with luggage handling upon arrival and departure.
- Provide courteous and efficient assistance at the entrance, opening doors and guiding guests.
- Offer helpful and knowledgeable advice about London’s attractions, transport, and local amenities.
- Assist with guest requests, including arranging transportation and handling deliveries.
- Escorting guests to their rooms and showing them the hotel facilities.
- Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.
What are we looking for?
- Previous experience in a similar role within a luxury hotel or hospitality setting.
- A positive and welcoming attitude with excellent communication skills.
- Strong knowledge of London’s key attractions, transport links, and local areas.
- Ability to handle luggage and assist guests efficiently.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
Casual Luggage Porte ***5 star hotel***
Incredible benefits
We are seeking a professional and welcoming Casual Luggage Porter to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional first impression and ensuring a seamless arrival and departure experience. This position reports directly to the Opperations Manager.
Location: Victoria, London
Employment type: Casual
Salary: £12.21 per hour
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
Key Responsibilities of a Luggage Porter:
- Warmly welcome guests and assist with luggage handling upon arrival and departure.
- Provide courteous and efficient assistance at the entrance, opening doors and guiding guests.
- Offer helpful and knowledgeable advice about London’s attractions, transport, and local amenities.
- Assist with guest requests, including arranging transportation and handling deliveries.
- Escorting guests to their rooms and showing them the hotel facilities.
- Answering general guest queries and ensuring the lobby and front area of the hotel is presentable and clean at all times.
What are we looking for?
- Previous experience in a similar role within a luxury hotel or hospitality setting.
- A positive and welcoming attitude with excellent communication skills.
- Strong knowledge of London’s key attractions, transport links, and local areas.
- Ability to handle luggage and assist guests efficiently.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
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Casual Luggage Porter
Casual
£12.21 / Hour
Skills
Fluent in English
39-41 Buckingham Palace Rd, Westminster, London SW1W 0PS, UK