In Room Dining Night coordinator/server (agent)
The Savoy - Butlers
In Room Dining Night coordinator/server (agent)
The Savoy - Butlers
Full Time
Competitive salary
In Room Dining Night coordinator/server (agent)
The Savoy - Butlers
Full Time
Competitive salary
Skills
Microsoft Office
Point of Sale
Fluent in English
Job description
* To answer calls in a timely manner and taking guest Food & Beverage orders
* To be responsible for charging all Food & Beverage items in the department
* To be able to emphasise and connect with the guest both over the phone and when serving.
* To be able to serve the guest within our set Service Standards.
* To know how to deal with challenging situations and to be able to take decisions
* To contact guests if there are delays or challenges with an order.
* To check orders for quality and presentation where possible when leaving the floor.
* To handover any challenges to the IRD MOD and coordinator for the next shift.
* To be able to deal with an influx of orders whilst remaining calm and setting up the tables in an efficient manner.
* To be able to control the flow of service and guest orders, by communicating clearly to both the IRD and kitchen team.
* To uphold and carry out administrative duties
* To coordinate and check the amenities for the following day.
* To be able to operate all computer systems in accordance with the correct operating standards
* To record all complaints in the log book and bring to the attention of the management; any detail, comment or knowledge that refers to a guest handling complaints in a timely and efficient manner.
* To be responsible for charging all Food & Beverage items in the department
* To be able to emphasise and connect with the guest both over the phone and when serving.
* To be able to serve the guest within our set Service Standards.
* To know how to deal with challenging situations and to be able to take decisions
* To contact guests if there are delays or challenges with an order.
* To check orders for quality and presentation where possible when leaving the floor.
* To handover any challenges to the IRD MOD and coordinator for the next shift.
* To be able to deal with an influx of orders whilst remaining calm and setting up the tables in an efficient manner.
* To be able to control the flow of service and guest orders, by communicating clearly to both the IRD and kitchen team.
* To uphold and carry out administrative duties
* To coordinate and check the amenities for the following day.
* To be able to operate all computer systems in accordance with the correct operating standards
* To record all complaints in the log book and bring to the attention of the management; any detail, comment or knowledge that refers to a guest handling complaints in a timely and efficient manner.
* To answer calls in a timely manner and taking guest Food & Beverage orders
* To be responsible for charging all Food & Beverage items in the department
* To be able to emphasise and connect with the guest both over the phone and when serving.
* To be able to serve the guest within our set Service Standards.
* To know how to deal with challenging situations and to be able to take decisions
* To contact guests if there are delays or challenges with an order.
* To check orders for quality and presentation where possible when leaving the floor.
* To handover any challenges to the IRD MOD and coordinator for the next shift.
* To be able to deal with an influx of orders whilst remaining calm and setting up the tables in an efficient manner.
* To be able to control the flow of service and guest orders, by communicating clearly to both the IRD and kitchen team.
* To uphold and carry out administrative duties
* To coordinate and check the amenities for the following day.
* To be able to operate all computer systems in accordance with the correct operating standards
* To record all complaints in the log book and bring to the attention of the management; any detail, comment or knowledge that refers to a guest handling complaints in a timely and efficient manner.
* To be responsible for charging all Food & Beverage items in the department
* To be able to emphasise and connect with the guest both over the phone and when serving.
* To be able to serve the guest within our set Service Standards.
* To know how to deal with challenging situations and to be able to take decisions
* To contact guests if there are delays or challenges with an order.
* To check orders for quality and presentation where possible when leaving the floor.
* To handover any challenges to the IRD MOD and coordinator for the next shift.
* To be able to deal with an influx of orders whilst remaining calm and setting up the tables in an efficient manner.
* To be able to control the flow of service and guest orders, by communicating clearly to both the IRD and kitchen team.
* To uphold and carry out administrative duties
* To coordinate and check the amenities for the following day.
* To be able to operate all computer systems in accordance with the correct operating standards
* To record all complaints in the log book and bring to the attention of the management; any detail, comment or knowledge that refers to a guest handling complaints in a timely and efficient manner.
In Room Dining Night coordinator/server (agent)
Full Time
Competitive salary
Skills
Microsoft Office
Point of Sale
Fluent in English
Strand, London WC2R 0EU, UK