Doorman
The Savoy - Concierge
Full Time
3 Years Experience
Coins Icon Competitive salary
Doorman
The Savoy - Concierge

Full Time
3 Years Experience
Coins Icon Competitive salary
Skills
Fast-Paced Experience
hotel
customer services
doorman
Job description
Hotel Overview: The Savoy is one of the World's most famous hotels and a renowned leader in the hospitality industry. It has been woven into the fabric of London for over 130 years, with exceptional service and memorable experiences at the heart of everything. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.

Job Title: Doorman

Job Description:
• Assist our guests checking in and out of the hotel
• Help to keep front hall orderly and the driveway clear of traffic
• Represent the hotel through excellence in guest service at all times
• Be aware of daily agenda and any V.I.P. arrivals.
• Be aware of special promotions in order to increase in-house sales and revenue
• Assist guests with luggage, using correct lifting and carrying procedures
• Ensure the security of guest luggage, keys etc
• At all times, take care of own health and safety and that of others while you are at work
• Ensure that all accidents or near accidents caused by hazards are reported to the Duty Manager
• Use tact and diplomacy when dealing with guest comments and know when to refer to senior management
• Have a sound product knowledge of the hotel, it’s facilities, layout, tariff structure and local amenities
• Be able to give directions and know how to read maps, timetables etc
• Maintain a high standard of personal hygiene and appearance
• To ensure you arrive on duty at the correct time and in the correct uniform, which must be kept clean and well maintained at all times
• Organise delivery and retrieval of guest vehicles from garage

Proven Experience/Qualifications:
• 3-5 years experience in the Hospitality Industry as a Doorman
• Proven experience as a Doorman in a 5* luxury hotel
• Outstanding communication skills, both written & verbal
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organisation
• Enthusiastic and positive personality with the ability to build trusting relationships
with others
• Proven organisational skills, works well on their own. Able to set and meet deadlines with quality results.

What We Offer:
• Competitive Salary
• 31 paid holidays per annum inclusive of Bank Holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym
Hotel Overview: The Savoy is one of the World's most famous hotels and a renowned leader in the hospitality industry. It has been woven into the fabric of London for over 130 years, with exceptional service and memorable experiences at the heart of everything. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.

Job Title: Doorman

Job Description:
• Assist our guests checking in and out of the hotel
• Help to keep front hall orderly and the driveway clear of traffic
• Represent the hotel through excellence in guest service at all times
• Be aware of daily agenda and any V.I.P. arrivals.
• Be aware of special promotions in order to increase in-house sales and revenue
• Assist guests with luggage, using correct lifting and carrying procedures
• Ensure the security of guest luggage, keys etc
• At all times, take care of own health and safety and that of others while you are at work
• Ensure that all accidents or near accidents caused by hazards are reported to the Duty Manager
• Use tact and diplomacy when dealing with guest comments and know when to refer to senior management
• Have a sound product knowledge of the hotel, it’s facilities, layout, tariff structure and local amenities
• Be able to give directions and know how to read maps, timetables etc
• Maintain a high standard of personal hygiene and appearance
• To ensure you arrive on duty at the correct time and in the correct uniform, which must be kept clean and well maintained at all times
• Organise delivery and retrieval of guest vehicles from garage

Proven Experience/Qualifications:
• 3-5 years experience in the Hospitality Industry as a Doorman
• Proven experience as a Doorman in a 5* luxury hotel
• Outstanding communication skills, both written & verbal
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organisation
• Enthusiastic and positive personality with the ability to build trusting relationships
with others
• Proven organisational skills, works well on their own. Able to set and meet deadlines with quality results.

What We Offer:
• Competitive Salary
• 31 paid holidays per annum inclusive of Bank Holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym