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Front Office Manager
Summary
Front Office Manager
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | Strand, London WC2R 0EU, UK |
| Category | Hotel |
| Cuisine | British |
Front Office Manager
Description
Job Title: Front Office Manager
Hotel Overview: The Savoy is one of the World's most famous hotels and a renowned leader in the hospitality industry. It has been woven into the fabric of London for over 130 years, with exceptional service and memorable experiences at the heart of everything. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.
Job Purpose: To ensure consistent delivery and continuous enhancement of guest service through leading and developing the Front Office team and ensuring hotel wide communication.
Key Responsibilities:
• Manage the day to day operations of the Front Office department and ensure the highest standards of guest service are always delivered
• Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement
• Control all front office associated costs and drive revenues through up selling
• Recruit, train, develop and manage the performance of all front office colleagues
• To work closely with all other leaders within the rooms division and engineering teams
• Conduct departmental meetings and ensure there is clear and consistent communication regarding team performance and goals
• To communicate all relevant information regarding guests and front office operations across the hotel
• Oversee all Front of House spaces alongside the Guest Experience Manager
Your Knowledge & Capabilities:
• Excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Hands on operational style with high visibility within the team
• Excellent planning and organisational skills, ability to multi-task and meet deadlines
• An exceptional level of attention to detail
Proven Experience/Qualifications:
• Experience at managerial level within a large luxury front of house environment
• A thorough understanding of managing various stakeholders and their expectations
What We Offer:
• Competitive Salary
• 31 paid holidays per annum inclusive of Bank Holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym
Hotel Overview: The Savoy is one of the World's most famous hotels and a renowned leader in the hospitality industry. It has been woven into the fabric of London for over 130 years, with exceptional service and memorable experiences at the heart of everything. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.
Job Purpose: To ensure consistent delivery and continuous enhancement of guest service through leading and developing the Front Office team and ensuring hotel wide communication.
Key Responsibilities:
• Manage the day to day operations of the Front Office department and ensure the highest standards of guest service are always delivered
• Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement
• Control all front office associated costs and drive revenues through up selling
• Recruit, train, develop and manage the performance of all front office colleagues
• To work closely with all other leaders within the rooms division and engineering teams
• Conduct departmental meetings and ensure there is clear and consistent communication regarding team performance and goals
• To communicate all relevant information regarding guests and front office operations across the hotel
• Oversee all Front of House spaces alongside the Guest Experience Manager
Your Knowledge & Capabilities:
• Excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Hands on operational style with high visibility within the team
• Excellent planning and organisational skills, ability to multi-task and meet deadlines
• An exceptional level of attention to detail
Proven Experience/Qualifications:
• Experience at managerial level within a large luxury front of house environment
• A thorough understanding of managing various stakeholders and their expectations
What We Offer:
• Competitive Salary
• 31 paid holidays per annum inclusive of Bank Holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym
Job Title: Front Office Manager
Hotel Overview: The Savoy is one of the World's most famous hotels and a renowned leader in the hospitality industry. It has been woven into the fabric of London for over 130 years, with exceptional service and memorable experiences at the heart of everything. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.
Job Purpose: To ensure consistent delivery and continuous enhancement of guest service through leading and developing the Front Office team and ensuring hotel wide communication.
Key Responsibilities:
• Manage the day to day operations of the Front Office department and ensure the highest standards of guest service are always delivered
• Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement
• Control all front office associated costs and drive revenues through up selling
• Recruit, train, develop and manage the performance of all front office colleagues
• To work closely with all other leaders within the rooms division and engineering teams
• Conduct departmental meetings and ensure there is clear and consistent communication regarding team performance and goals
• To communicate all relevant information regarding guests and front office operations across the hotel
• Oversee all Front of House spaces alongside the Guest Experience Manager
Your Knowledge & Capabilities:
• Excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Hands on operational style with high visibility within the team
• Excellent planning and organisational skills, ability to multi-task and meet deadlines
• An exceptional level of attention to detail
Proven Experience/Qualifications:
• Experience at managerial level within a large luxury front of house environment
• A thorough understanding of managing various stakeholders and their expectations
What We Offer:
• Competitive Salary
• 31 paid holidays per annum inclusive of Bank Holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym
Hotel Overview: The Savoy is one of the World's most famous hotels and a renowned leader in the hospitality industry. It has been woven into the fabric of London for over 130 years, with exceptional service and memorable experiences at the heart of everything. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury.
Job Purpose: To ensure consistent delivery and continuous enhancement of guest service through leading and developing the Front Office team and ensuring hotel wide communication.
Key Responsibilities:
• Manage the day to day operations of the Front Office department and ensure the highest standards of guest service are always delivered
• Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement
• Control all front office associated costs and drive revenues through up selling
• Recruit, train, develop and manage the performance of all front office colleagues
• To work closely with all other leaders within the rooms division and engineering teams
• Conduct departmental meetings and ensure there is clear and consistent communication regarding team performance and goals
• To communicate all relevant information regarding guests and front office operations across the hotel
• Oversee all Front of House spaces alongside the Guest Experience Manager
Your Knowledge & Capabilities:
• Excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
• Enthusiastic and positive personality with the ability to build trusting relationships
• Hands on operational style with high visibility within the team
• Excellent planning and organisational skills, ability to multi-task and meet deadlines
• An exceptional level of attention to detail
Proven Experience/Qualifications:
• Experience at managerial level within a large luxury front of house environment
• A thorough understanding of managing various stakeholders and their expectations
What We Offer:
• Competitive Salary
• 31 paid holidays per annum inclusive of Bank Holidays
• Complimentary meals on duty
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | Strand, London WC2R 0EU, UK |
| Category | Hotel |
| Cuisine | British |
Skills
Fast-Paced Experience
Leadership
supervisor
hotel
front of house
By applying you confirm you have these skills.
The Savoy - Front Office
British
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
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Strand, London WC2R 0EU, UK