Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Position:

Royal Service Agent

What are we looking for?

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Reporting to the Royal Service & Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel on the telephone
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel via SMS messaging
• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
• Take Food & Beverage Reservations for all three dining venues using hotel standards
• Use Kipsu program to text message hotel Guests
• Work a variety of shifts including night shifts.
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Concierge, Front Office, Butlers and F&B Reservations
• Maintain and monitor the “Royal Service” software system
• Handle voice messages and written messages for internal and external Guests
• Have full knowledge of the hotel’s emergency procedures
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned


We Offer:

• Competitive Salary
• 31 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Uniform
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Fairmont, Swissôtel and Raffles
• Season Ticket Loan
• Colleague Gym

Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Position:

Royal Service Agent

What are we looking for?

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Reporting to the Royal Service & Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel on the telephone
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel via SMS messaging
• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
• Take Food & Beverage Reservations for all three dining venues using hotel standards
• Use Kipsu program to text message hotel Guests
• Work a variety of shifts including night shifts.
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Concierge, Front Office, Butlers and F&B Reservations
• Maintain and monitor the “Royal Service” software system
• Handle voice messages and written messages for internal and external Guests
• Have full knowledge of the hotel’s emergency procedures
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned


We Offer:

• Competitive Salary
• 31 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Uniform
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Fairmont, Swissôtel and Raffles
• Season Ticket Loan
• Colleague Gym