Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Position:

General Manager - Simpson's

What are we looking for?

To control and orchestrate the service and maximise customer satisfaction through anticipating guest requests and responding to special requests positively. To lead the team within the whole Simpson’s operation including Knight’s Bar and the Grand Divan. To oversee the development of the whole team particularly Simpson’s Leaders as well as actively coaching colleagues to ensure that they are reaching their full potential.

To maximise any and all revenue generating opportunities, effective yielding, introducing and maintaining incentives and motivating programs for the colleagues within the department.

To motivate, support, train and lead a team in any given outlet of the property.

Summary of Responsibilities:
Reporting to the Director of Restaurants, responsibilities and essential job functions include but are not limited to the following:
•Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed.
•Balance operational, administrative and Colleague needs.
•To assist in the recruitment and training of F&B Colleagues.
•To take sole responsibility for the venue each day of work, ensuring the venue is running smoothly and proper handovers are recorded.
•To oversee all operational needs and plan accordingly; ensuring full and fluid communication between departments.
•To work inter departmentally to ensure the fluid running of the operation and maximisation of profit potential.
•To control costs in line with budgeted GoP; guided by DoR. To hold responsibility over finance/ forecasts and budgets as guided by DoR.
•To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the bar at all times during service.
•Delegate specific tasks to colleagues to ensure smooth running of each service.
•Help to ensure the smooth running of all guests requirements and needs on each table.
•To ensure that Simpson’s leaders have compiled duty task check lists for the department / shift.
•To oversee the replenishment and control the charging and stock holding.
•To ensure that the standards of service are adhered to and exceeded on each shift.
•To serve guests in a professional and positive manner. When necessary performing the duties required by the business.
•Supervise the provision of all crockery, cutlery, detergents and kitchenware.
•Ensure adequate security for food and equipment.
•Ensure that the outlet, kitchen, storage facilities and other work areas are kept clean and conform to sanitary regulation.
•Attends to all complaints concerning the guests experience
•Comfortable dealing with all colleague development steps (including but not exclusive to Probationary reviews, performance reviews and development steps).
•Driving the business and being proactive at all times offering.

We Offer:

• Competitive Salary
• 31 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Uniform
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym

Hotel Overview:

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Position:

General Manager - Simpson's

What are we looking for?

To control and orchestrate the service and maximise customer satisfaction through anticipating guest requests and responding to special requests positively. To lead the team within the whole Simpson’s operation including Knight’s Bar and the Grand Divan. To oversee the development of the whole team particularly Simpson’s Leaders as well as actively coaching colleagues to ensure that they are reaching their full potential.

To maximise any and all revenue generating opportunities, effective yielding, introducing and maintaining incentives and motivating programs for the colleagues within the department.

To motivate, support, train and lead a team in any given outlet of the property.

Summary of Responsibilities:
Reporting to the Director of Restaurants, responsibilities and essential job functions include but are not limited to the following:
•Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed.
•Balance operational, administrative and Colleague needs.
•To assist in the recruitment and training of F&B Colleagues.
•To take sole responsibility for the venue each day of work, ensuring the venue is running smoothly and proper handovers are recorded.
•To oversee all operational needs and plan accordingly; ensuring full and fluid communication between departments.
•To work inter departmentally to ensure the fluid running of the operation and maximisation of profit potential.
•To control costs in line with budgeted GoP; guided by DoR. To hold responsibility over finance/ forecasts and budgets as guided by DoR.
•To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the bar at all times during service.
•Delegate specific tasks to colleagues to ensure smooth running of each service.
•Help to ensure the smooth running of all guests requirements and needs on each table.
•To ensure that Simpson’s leaders have compiled duty task check lists for the department / shift.
•To oversee the replenishment and control the charging and stock holding.
•To ensure that the standards of service are adhered to and exceeded on each shift.
•To serve guests in a professional and positive manner. When necessary performing the duties required by the business.
•Supervise the provision of all crockery, cutlery, detergents and kitchenware.
•Ensure adequate security for food and equipment.
•Ensure that the outlet, kitchen, storage facilities and other work areas are kept clean and conform to sanitary regulation.
•Attends to all complaints concerning the guests experience
•Comfortable dealing with all colleague development steps (including but not exclusive to Probationary reviews, performance reviews and development steps).
•Driving the business and being proactive at all times offering.

We Offer:

• Competitive Salary
• 31 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Uniform
• Dry cleaning
• Excellent training including career growth opportunities
• Fantastic employee dining discounts within outlets
• Destination rates with Accor
• Season Ticket Loan
• Colleague Gym