Security Manager

The Stafford London | St James’s, London

About The Stafford London

Located in the heart of St James’s, The Stafford London is a distinguished five-star luxury hotel renowned for its rich heritage, exceptional service and commitment to delivering memorable guest experiences. We pride ourselves on maintaining the highest standards of hospitality, professionalism and discretion, ensuring a safe and welcoming environment for our guests, colleagues and visitors.

The Opportunity

We are seeking an experienced, proactive and highly professional Security Manager to lead and develop the hotel's security operations.

This is an exciting opportunity to take ownership of security standards, implement effective procedures and ensure the safety and security of our guests, colleagues, visitors and property. Working closely with hotel management and relevant operational departments, you will oversee daily security operations, risk management, incident investigations, emergency preparedness and security systems.

The successful candidate will combine strong operational leadership with sound judgement, excellent communication skills and a discreet, guest-focused approach, ensuring security is seamlessly integrated into the luxury hospitality experience.

Key ResponsibilitiesSecurity Operations and Leadership

• Lead and coordinate day-to-day security operations, maintaining high standards of safety, security and operational readiness.

• Develop, implement and review security procedures, operating standards and protective measures.

• Coordinate staffing, resource deployment and operational cover in line with business requirements, identified risks and special events.

• Conduct inspections to monitor compliance and identify opportunities for improvement.

• Provide relevant updates and management information on security performance, incidents and operational risks.

Risk Management and Incident Response

• Identify, assess and mitigate security risks, recommending appropriate preventative measures.

• Manage security incidents, suspicious activity, theft, disorder and other reported concerns.

• Lead or support investigations, ensuring evidence is preserved, relevant information is obtained and findings are documented accurately.

• Maintain incident reports, crime statistics and security records, identifying trends and implementing lessons learned.

• Liaise with hotel management, relevant departments and external authorities where required.

Emergency Preparedness and Safety

• Maintain effective emergency response procedures, evacuation arrangements and business continuity plans.

• Coordinate emergency drills and ensure outcomes and corrective actions are documented.

• Ensure colleagues understand their emergency responsibilities, including fire alarms and evacuation procedures.

• Work with Engineering and relevant departments to support the readiness, testing and maintenance of life-safety and security systems.

• Promote a proactive approach to safety, security awareness and emergency preparedness.

Security Systems and Administration

• Oversee CCTV, access control, electronic key systems, alarms, radios and other security equipment.

• Ensure faults are reported, maintenance is coordinated and remedial actions are completed promptly.

• Maintain effective key-control procedures and accurate, confidential security documentation.

• Prepare regular reports and management information, ensuring records are securely maintained.

• Monitor compliance with applicable legislation, company policies and hotel procedures.

• Manage resources responsibly, including staffing, overtime and leave coverage.

Training, Development and Guest Experience

• Coordinate security training, coaching and assessments to ensure colleagues understand relevant procedures and responsibilities.

• Deliver or support security-awareness training across the hotel and maintain accurate training records.

• Identify development needs and promote a culture of accountability, professionalism and continuous improvement.

• Coordinate security arrangements for VIP guests, high-profile visits and special events.

• Work collaboratively across departments to ensure security measures are effective, discreet and appropriate to the guest experience.

• Protect confidential information relating to guests, colleagues, hotel operations and security arrangements.

What We Are Looking For
Essential Experience and Skills

• Previous supervisory or management experience in security, protective services, law enforcement, military, corporate security or a comparable operational environment.

• Experience in security operations, incident management, investigations, risk assessment and emergency response.

• Practical knowledge of CCTV, access control, key management, alarm systems and emergency procedures.

• Strong organisational and administrative skills, including report writing and confidential record management.

• Excellent communication, problem-solving and prioritisation skills.

• The ability to remain calm under pressure, exercise sound judgement and respond effectively to challenging situations.

• A high level of integrity, discretion and professionalism.

Desirable

• Experience in luxury hospitality, a five-star hotel or another high-profile, guest-facing environment.

• A recognised qualification in security management, investigations, fire safety, first aid, emergency management or a related discipline.

• Experience coordinating VIP security arrangements, special events and workplace training.

• Knowledge of relevant security, fire safety and emergency management requirements.

Core Competencies

The successful candidate will demonstrate:

• Strong leadership, accountability and operational reliability.

• Integrity, discretion and confidentiality.

• Risk awareness, sound judgement and effective decision-making.

• A structured approach to incident management and investigations.

• Clear communication and collaborative working.

• Excellent planning, organisation and attention to detail.

• The ability to remain calm and professional during emergencies.

• A commitment to colleague development and continuous improvement.

• A discreet, reassuring and guest-focused approach to security.

What Success Looks Like

Success in this role will include:

• Consistent compliance with security procedures and operational standards.

• Accurate and timely incident reporting and investigations.

• Proactive identification and mitigation of security risks.

• Effective emergency preparedness, training and documented drills.

• Reliable security systems and equipment.

• Effective resource planning and operational cover.

• Strong security awareness and professional conduct across the hotel.

• A safe, secure and welcoming environment that supports the reputation of The Stafford London.

Why Join The Stafford London?

This is an opportunity to make a meaningful contribution to the safety, security and continued success of one of London's distinguished luxury hotels. As Security Manager, you will help shape effective security practices, protect our guests and colleagues, and ensure that exceptional hospitality is supported by the highest standards of safety and professionalism.

If you are an experienced security professional with strong leadership capabilities and a commitment to discretion, operational excellence and outstanding guest service, we would welcome your application.

Location: The Stafford London, St James’s, London.

Position: Security Manager.

The Stafford London | St James’s, London

About The Stafford London

Located in the heart of St James’s, The Stafford London is a distinguished five-star luxury hotel renowned for its rich heritage, exceptional service and commitment to delivering memorable guest experiences. We pride ourselves on maintaining the highest standards of hospitality, professionalism and discretion, ensuring a safe and welcoming environment for our guests, colleagues and visitors.

The Opportunity

We are seeking an experienced, proactive and highly professional Security Manager to lead and develop the hotel's security operations.

This is an exciting opportunity to take ownership of security standards, implement effective procedures and ensure the safety and security of our guests, colleagues, visitors and property. Working closely with hotel management and relevant operational departments, you will oversee daily security operations, risk management, incident investigations, emergency preparedness and security systems.

The successful candidate will combine strong operational leadership with sound judgement, excellent communication skills and a discreet, guest-focused approach, ensuring security is seamlessly integrated into the luxury hospitality experience.

Key ResponsibilitiesSecurity Operations and Leadership

• Lead and coordinate day-to-day security operations, maintaining high standards of safety, security and operational readiness.

• Develop, implement and review security procedures, operating standards and protective measures.

• Coordinate staffing, resource deployment and operational cover in line with business requirements, identified risks and special events.

• Conduct inspections to monitor compliance and identify opportunities for improvement.

• Provide relevant updates and management information on security performance, incidents and operational risks.

Risk Management and Incident Response

• Identify, assess and mitigate security risks, recommending appropriate preventative measures.

• Manage security incidents, suspicious activity, theft, disorder and other reported concerns.

• Lead or support investigations, ensuring evidence is preserved, relevant information is obtained and findings are documented accurately.

• Maintain incident reports, crime statistics and security records, identifying trends and implementing lessons learned.

• Liaise with hotel management, relevant departments and external authorities where required.

Emergency Preparedness and Safety

• Maintain effective emergency response procedures, evacuation arrangements and business continuity plans.

• Coordinate emergency drills and ensure outcomes and corrective actions are documented.

• Ensure colleagues understand their emergency responsibilities, including fire alarms and evacuation procedures.

• Work with Engineering and relevant departments to support the readiness, testing and maintenance of life-safety and security systems.

• Promote a proactive approach to safety, security awareness and emergency preparedness.

Security Systems and Administration

• Oversee CCTV, access control, electronic key systems, alarms, radios and other security equipment.

• Ensure faults are reported, maintenance is coordinated and remedial actions are completed promptly.

• Maintain effective key-control procedures and accurate, confidential security documentation.

• Prepare regular reports and management information, ensuring records are securely maintained.

• Monitor compliance with applicable legislation, company policies and hotel procedures.

• Manage resources responsibly, including staffing, overtime and leave coverage.

Training, Development and Guest Experience

• Coordinate security training, coaching and assessments to ensure colleagues understand relevant procedures and responsibilities.

• Deliver or support security-awareness training across the hotel and maintain accurate training records.

• Identify development needs and promote a culture of accountability, professionalism and continuous improvement.

• Coordinate security arrangements for VIP guests, high-profile visits and special events.

• Work collaboratively across departments to ensure security measures are effective, discreet and appropriate to the guest experience.

• Protect confidential information relating to guests, colleagues, hotel operations and security arrangements.

What We Are Looking For
Essential Experience and Skills

• Previous supervisory or management experience in security, protective services, law enforcement, military, corporate security or a comparable operational environment.

• Experience in security operations, incident management, investigations, risk assessment and emergency response.

• Practical knowledge of CCTV, access control, key management, alarm systems and emergency procedures.

• Strong organisational and administrative skills, including report writing and confidential record management.

• Excellent communication, problem-solving and prioritisation skills.

• The ability to remain calm under pressure, exercise sound judgement and respond effectively to challenging situations.

• A high level of integrity, discretion and professionalism.

Desirable

• Experience in luxury hospitality, a five-star hotel or another high-profile, guest-facing environment.

• A recognised qualification in security management, investigations, fire safety, first aid, emergency management or a related discipline.

• Experience coordinating VIP security arrangements, special events and workplace training.

• Knowledge of relevant security, fire safety and emergency management requirements.

Core Competencies

The successful candidate will demonstrate:

• Strong leadership, accountability and operational reliability.

• Integrity, discretion and confidentiality.

• Risk awareness, sound judgement and effective decision-making.

• A structured approach to incident management and investigations.

• Clear communication and collaborative working.

• Excellent planning, organisation and attention to detail.

• The ability to remain calm and professional during emergencies.

• A commitment to colleague development and continuous improvement.

• A discreet, reassuring and guest-focused approach to security.

What Success Looks Like

Success in this role will include:

• Consistent compliance with security procedures and operational standards.

• Accurate and timely incident reporting and investigations.

• Proactive identification and mitigation of security risks.

• Effective emergency preparedness, training and documented drills.

• Reliable security systems and equipment.

• Effective resource planning and operational cover.

• Strong security awareness and professional conduct across the hotel.

• A safe, secure and welcoming environment that supports the reputation of The Stafford London.

Why Join The Stafford London?

This is an opportunity to make a meaningful contribution to the safety, security and continued success of one of London's distinguished luxury hotels. As Security Manager, you will help shape effective security practices, protect our guests and colleagues, and ensure that exceptional hospitality is supported by the highest standards of safety and professionalism.

If you are an experienced security professional with strong leadership capabilities and a commitment to discretion, operational excellence and outstanding guest service, we would welcome your application.

Location: The Stafford London, St James’s, London.

Position: Security Manager.