Security Officer

The Stafford London | St James’s, London

Located in the heart of St James’s, The Stafford London is a distinguished five-star luxury hotel renowned for its exceptional service, rich heritage and discreet elegance. With a commitment to delivering memorable experiences for our guests, we take pride in maintaining the highest standards of hospitality, professionalism and safety.

We are seeking a professional, vigilant and service-oriented Security Officer to join our team and help maintain a safe, secure and welcoming environment for our guests, colleagues and visitors.

As Security Officer, you will be responsible for overseeing the day-to-day security of The Stafford London, working independently to maintain a safe environment for guests, colleagues, contractors and visitors.

You will take a proactive approach to security, conducting regular patrols, monitoring security systems, managing access controls and responding to incidents and emergencies. You will also support the planning and coordination of security arrangements for VIP visits and special events, ensuring that potential risks are identified and managed effectively.

Working collaboratively with colleagues across the hotel, you will exercise sound judgement, maintain accurate records and ensure that security procedures are followed consistently. You will be expected to demonstrate initiative, discretion and professionalism at all times, balancing effective security management with the exceptional service standards expected of a five-star luxury hotel.

Daily Security Operations

• Take responsibility for the day-to-day security operation, ensuring established procedures and operational standards are consistently maintained.

• Conduct regular patrols and security inspections throughout the hotel, including guest areas, back-of-house areas, entrances and external spaces.

• Monitor access points and ensure that access to restricted areas is appropriately controlled.

• Plan and prioritise daily security activities in line with operational requirements, identified risks, VIP visits and special events.

• Maintain accurate shift handovers, patrol records and operational logs where applicable.

• Exercise initiative and sound judgement when managing daily security requirements and seek appropriate management guidance when necessary.

Risk Management and Protective Security

• Identify, assess and report security and safety risks, recommending proportionate measures to prevent or reduce potential threats.

• Monitor the effectiveness of patrols, access controls, key management and other protective security measures.

• Maintain appropriate records of incidents, security concerns and identified risks to support the identification of trends and recurring issues.

• Conduct focused inspections to identify vulnerabilities and recommend improvements to security arrangements.

• Ensure security practices remain consistent with company policies, hotel procedures and applicable legal requirements.

Reporting and Administration

• Ensure incident, accident and operational reports are accurate, factual, complete and submitted within the required timescales.

• Maintain daily activity records, patrol logs, incident records and other departmental documentation.

• Prepare relevant security updates and reports for hotel management, highlighting significant incidents, emerging risks and recommended actions.

• Maintain confidential records relating to security operations, training, qualifications, equipment and certifications.

• Ensure security records are stored securely and handled in accordance with data protection requirements.

• Support compliance with Group standards, property-specific procedures and relevant operational manuals.

Training and Development

• Maintain up-to-date knowledge of hotel security procedures, emergency arrangements, relevant legislation and operational requirements.

• Complete mandatory training and maintain relevant qualifications and certifications.

• Identify personal development needs and recommend appropriate internal or external training.

• Support security-awareness initiatives for colleagues across the hotel, as required.

• Promote awareness of security procedures and encourage colleagues to report suspicious activity, safety concerns and potential risks.

• Maintain appropriate records of completed training, competency assessments and certifications.

Emergency Preparedness

• Support the planning and delivery of scheduled emergency drills in accordance with the hotel's emergency preparedness programme.

• Maintain familiarity with fire alarms, emergency systems, evacuation arrangements and designated response procedures.

• Ensure relevant emergency equipment and resources are appropriately maintained and operational concerns are promptly reported.

• Respond to emergencies in accordance with hotel procedures, prioritising the safety of guests, colleagues and visitors.

• Support evacuation, incident management and business continuity arrangements as required.

• Liaise with Engineering and other relevant departments to support life-safety system testing, emergency readiness and remedial actions.

• Maintain appropriate records of emergency exercises, identified issues and follow-up actions.

Incidents, Crime and Investigations

• Respond promptly and professionally to security incidents, crime allegations, suspicious activity and safety concerns.

• Ensure significant incidents are communicated promptly to the appropriate hotel management and, where necessary, relevant external authorities.

• Conduct or support proportionate investigations, including scene protection, evidence preservation, witness identification and accurate reporting.

• Maintain appropriate records of incidents, crime statistics and relevant security intelligence.

• Support colleagues and hotel departments responding to disorder, suspicious behaviour and other security-related incidents.

• Identify recurring incident patterns and recommend appropriate preventative measures.

• Maintain discretion and confidentiality throughout all incident management and investigative activities.

Systems, VIP and Guest Service

• Monitor the availability and performance of CCTV, access control, electronic keys, alarms, radios and other relevant security equipment.

• Report equipment faults promptly and coordinate with the relevant departments or external providers to support testing, maintenance and remedial action.

• Maintain appropriate records of equipment checks, faults and maintenance requirements.

• Coordinate security arrangements for VIP visits, special events and other activities requiring additional protective measures.

• Work collaboratively with relevant hotel departments to ensure security arrangements support operational requirements and the guest experience.

• Maintain a discreet, professional and guest-focused presence, delivering security services in keeping with the standards of a five-star luxury hotel.

Decision-Making and Authority

• Manage day-to-day security activities and respond to operational requirements within the scope of the role and established hotel procedures.

• Exercise independent judgement when assessing risks, prioritising security activities and responding to incidents.

• Take appropriate immediate action to protect guests, colleagues, visitors and property in accordance with training, procedures and delegated authority.

• Escalate significant incidents, serious risks, matters requiring management decisions and exceptions to established procedures to the appropriate hotel management.

• Identify and recommend improvements to security procedures, protective measures and operational practices.

• Liaise with emergency services, external authorities and relevant service providers when required and in accordance with hotel procedures.

Person SpecificationEssential Experience and Knowledge

• Relevant experience in security, protective services, law enforcement, military, corporate security or a comparable operational environment.

• Experience of conducting security patrols, managing access controls, responding to incidents and maintaining accurate operational records.

• Practical knowledge of CCTV, key management, alarms, access control and emergency procedures.

• Ability to investigate incidents appropriately, gather relevant information and produce clear, factual reports.

• Ability to work independently, prioritise competing demands and take responsibility for day-to-day operational requirements.

• Strong communication, observation, organisation and problem-solving skills.

• Sound judgement, integrity and the ability to handle confidential information appropriately.

• Ability to remain calm and professional when dealing with challenging situations and emergencies.

• Flexibility to work in a 24-hour operational environment, including shifts, nights, weekends and bank holidays, in line with business requirements.

Desirable

• Experience in luxury hospitality, high-profile venues or another guest-facing environment.

• Recognised security, investigations, fire safety, first-aid, emergency management or training qualification.

• Experience supporting VIP visits, special events and high-profile guests.

• Experience using security monitoring, incident reporting and electronic access control systems.

Core Competencies

• Operational ownership and reliability

• Integrity, discretion and confidentiality

• Risk awareness and sound judgement

• Incident coordination and investigative discipline

• Independent working and personal accountability

• Clear reporting and attention to detail

• Planning, prioritisation and resource coordination

• Calm communication during emergencies

• Teamwork and stakeholder collaboration

• Guest focus and professional presence

• Initiative and continuous improvement

Indicative Performance Measures

• Consistent compliance with daily security standards, patrol requirements and established procedures.

• Quality, accuracy and timeliness of incident reports, operational records and departmental submissions.

• Completion and documentation of required training and scheduled emergency exercises.

• Prompt identification, reporting and mitigation of security and safety risks.

• Operational readiness and reliability of security systems and equipment.

• Effective planning and prioritisation of security activities in response to operational requirements.

• Appropriate management and escalation of incidents, investigations and identified vulnerabilities.

• Effective coordination of security arrangements for VIP visits and special events.

• Consistent delivery of professional, discreet and guest-focused security services.

• Maintenance of accurate, confidential and compliant security documentation.

General Requirements

• Protect confidential information relating to guests, colleagues, hotel operations and the company.

• Comply with applicable legislation, company policies, the Code of Conduct and all relevant security, safety and business continuity requirements.

• Maintain a professional, reassuring and guest-focused presence at all times.

• Work collaboratively with hotel management, colleagues, external authorities and service providers as required.

• Undertake other reasonable duties consistent with the level and purpose of the role.

The Stafford London | St James’s, London

Located in the heart of St James’s, The Stafford London is a distinguished five-star luxury hotel renowned for its exceptional service, rich heritage and discreet elegance. With a commitment to delivering memorable experiences for our guests, we take pride in maintaining the highest standards of hospitality, professionalism and safety.

We are seeking a professional, vigilant and service-oriented Security Officer to join our team and help maintain a safe, secure and welcoming environment for our guests, colleagues and visitors.

As Security Officer, you will be responsible for overseeing the day-to-day security of The Stafford London, working independently to maintain a safe environment for guests, colleagues, contractors and visitors.

You will take a proactive approach to security, conducting regular patrols, monitoring security systems, managing access controls and responding to incidents and emergencies. You will also support the planning and coordination of security arrangements for VIP visits and special events, ensuring that potential risks are identified and managed effectively.

Working collaboratively with colleagues across the hotel, you will exercise sound judgement, maintain accurate records and ensure that security procedures are followed consistently. You will be expected to demonstrate initiative, discretion and professionalism at all times, balancing effective security management with the exceptional service standards expected of a five-star luxury hotel.

Daily Security Operations

• Take responsibility for the day-to-day security operation, ensuring established procedures and operational standards are consistently maintained.

• Conduct regular patrols and security inspections throughout the hotel, including guest areas, back-of-house areas, entrances and external spaces.

• Monitor access points and ensure that access to restricted areas is appropriately controlled.

• Plan and prioritise daily security activities in line with operational requirements, identified risks, VIP visits and special events.

• Maintain accurate shift handovers, patrol records and operational logs where applicable.

• Exercise initiative and sound judgement when managing daily security requirements and seek appropriate management guidance when necessary.

Risk Management and Protective Security

• Identify, assess and report security and safety risks, recommending proportionate measures to prevent or reduce potential threats.

• Monitor the effectiveness of patrols, access controls, key management and other protective security measures.

• Maintain appropriate records of incidents, security concerns and identified risks to support the identification of trends and recurring issues.

• Conduct focused inspections to identify vulnerabilities and recommend improvements to security arrangements.

• Ensure security practices remain consistent with company policies, hotel procedures and applicable legal requirements.

Reporting and Administration

• Ensure incident, accident and operational reports are accurate, factual, complete and submitted within the required timescales.

• Maintain daily activity records, patrol logs, incident records and other departmental documentation.

• Prepare relevant security updates and reports for hotel management, highlighting significant incidents, emerging risks and recommended actions.

• Maintain confidential records relating to security operations, training, qualifications, equipment and certifications.

• Ensure security records are stored securely and handled in accordance with data protection requirements.

• Support compliance with Group standards, property-specific procedures and relevant operational manuals.

Training and Development

• Maintain up-to-date knowledge of hotel security procedures, emergency arrangements, relevant legislation and operational requirements.

• Complete mandatory training and maintain relevant qualifications and certifications.

• Identify personal development needs and recommend appropriate internal or external training.

• Support security-awareness initiatives for colleagues across the hotel, as required.

• Promote awareness of security procedures and encourage colleagues to report suspicious activity, safety concerns and potential risks.

• Maintain appropriate records of completed training, competency assessments and certifications.

Emergency Preparedness

• Support the planning and delivery of scheduled emergency drills in accordance with the hotel's emergency preparedness programme.

• Maintain familiarity with fire alarms, emergency systems, evacuation arrangements and designated response procedures.

• Ensure relevant emergency equipment and resources are appropriately maintained and operational concerns are promptly reported.

• Respond to emergencies in accordance with hotel procedures, prioritising the safety of guests, colleagues and visitors.

• Support evacuation, incident management and business continuity arrangements as required.

• Liaise with Engineering and other relevant departments to support life-safety system testing, emergency readiness and remedial actions.

• Maintain appropriate records of emergency exercises, identified issues and follow-up actions.

Incidents, Crime and Investigations

• Respond promptly and professionally to security incidents, crime allegations, suspicious activity and safety concerns.

• Ensure significant incidents are communicated promptly to the appropriate hotel management and, where necessary, relevant external authorities.

• Conduct or support proportionate investigations, including scene protection, evidence preservation, witness identification and accurate reporting.

• Maintain appropriate records of incidents, crime statistics and relevant security intelligence.

• Support colleagues and hotel departments responding to disorder, suspicious behaviour and other security-related incidents.

• Identify recurring incident patterns and recommend appropriate preventative measures.

• Maintain discretion and confidentiality throughout all incident management and investigative activities.

Systems, VIP and Guest Service

• Monitor the availability and performance of CCTV, access control, electronic keys, alarms, radios and other relevant security equipment.

• Report equipment faults promptly and coordinate with the relevant departments or external providers to support testing, maintenance and remedial action.

• Maintain appropriate records of equipment checks, faults and maintenance requirements.

• Coordinate security arrangements for VIP visits, special events and other activities requiring additional protective measures.

• Work collaboratively with relevant hotel departments to ensure security arrangements support operational requirements and the guest experience.

• Maintain a discreet, professional and guest-focused presence, delivering security services in keeping with the standards of a five-star luxury hotel.

Decision-Making and Authority

• Manage day-to-day security activities and respond to operational requirements within the scope of the role and established hotel procedures.

• Exercise independent judgement when assessing risks, prioritising security activities and responding to incidents.

• Take appropriate immediate action to protect guests, colleagues, visitors and property in accordance with training, procedures and delegated authority.

• Escalate significant incidents, serious risks, matters requiring management decisions and exceptions to established procedures to the appropriate hotel management.

• Identify and recommend improvements to security procedures, protective measures and operational practices.

• Liaise with emergency services, external authorities and relevant service providers when required and in accordance with hotel procedures.

Person SpecificationEssential Experience and Knowledge

• Relevant experience in security, protective services, law enforcement, military, corporate security or a comparable operational environment.

• Experience of conducting security patrols, managing access controls, responding to incidents and maintaining accurate operational records.

• Practical knowledge of CCTV, key management, alarms, access control and emergency procedures.

• Ability to investigate incidents appropriately, gather relevant information and produce clear, factual reports.

• Ability to work independently, prioritise competing demands and take responsibility for day-to-day operational requirements.

• Strong communication, observation, organisation and problem-solving skills.

• Sound judgement, integrity and the ability to handle confidential information appropriately.

• Ability to remain calm and professional when dealing with challenging situations and emergencies.

• Flexibility to work in a 24-hour operational environment, including shifts, nights, weekends and bank holidays, in line with business requirements.

Desirable

• Experience in luxury hospitality, high-profile venues or another guest-facing environment.

• Recognised security, investigations, fire safety, first-aid, emergency management or training qualification.

• Experience supporting VIP visits, special events and high-profile guests.

• Experience using security monitoring, incident reporting and electronic access control systems.

Core Competencies

• Operational ownership and reliability

• Integrity, discretion and confidentiality

• Risk awareness and sound judgement

• Incident coordination and investigative discipline

• Independent working and personal accountability

• Clear reporting and attention to detail

• Planning, prioritisation and resource coordination

• Calm communication during emergencies

• Teamwork and stakeholder collaboration

• Guest focus and professional presence

• Initiative and continuous improvement

Indicative Performance Measures

• Consistent compliance with daily security standards, patrol requirements and established procedures.

• Quality, accuracy and timeliness of incident reports, operational records and departmental submissions.

• Completion and documentation of required training and scheduled emergency exercises.

• Prompt identification, reporting and mitigation of security and safety risks.

• Operational readiness and reliability of security systems and equipment.

• Effective planning and prioritisation of security activities in response to operational requirements.

• Appropriate management and escalation of incidents, investigations and identified vulnerabilities.

• Effective coordination of security arrangements for VIP visits and special events.

• Consistent delivery of professional, discreet and guest-focused security services.

• Maintenance of accurate, confidential and compliant security documentation.

General Requirements

• Protect confidential information relating to guests, colleagues, hotel operations and the company.

• Comply with applicable legislation, company policies, the Code of Conduct and all relevant security, safety and business continuity requirements.

• Maintain a professional, reassuring and guest-focused presence at all times.

• Work collaboratively with hotel management, colleagues, external authorities and service providers as required.

• Undertake other reasonable duties consistent with the level and purpose of the role.