We are looking for a Receptionist to join our team at The Stafford Hotel.

About The Stafford London

Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.

The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. 

Our Benefits includes:

·       Salary of up to £29,956 per year (amount inclusive of basic salary and service charge)

·       Referral Scheme: £1000 for referring a Chef, (terms and conditions applies)

·       28 days holiday with increase after 1st year of service, capped at 33 days

·       Private Healthcare

·       Life Insurance

·       A choice of rewards and lifestyle benefits

·       Employee recognition programme

·       Training and development opportunities

·       Interest free season ticket loan

·       50% Food and Beverage discount in our venues

Your responsibilities will include:

• Welcome all guests at any time in a friendly and courteous manner, addressing them by name
• Escort guests to their room and explain the facilities of the property and room.
• Handle all payments upon check-out (cash, debit or credit card) and resolve any late and disputed charges.
• Have a full understanding of all room types withing the Hotel and facilities available.
• Be aware of daily functions, events, VIPs and group arrivals and communicate to all staff via Beekeeper.
• Inform the Reception Manager of all complaints, and update guest profile notes as appropriate.
• Anticipates guest’s needs and provide them with a personalized, crafted experience.
• Answer the telephone in a polite and professional manner, adhering to The Stafford’s standards.
• Collaborate effectively with other departments to fulfill any guest requests.

Qualities we are looking for:

• Previous working experience in a similar role in a luxury hotel.
  
• Knowledge of Opera preferred.
  
• Highly organized, multitasking individual with a positive attitude & a team player
  
• Ability to manage varying needs and prioritizing to ensure the best business results
  
• Excellent communication and interpersonal skills and phone manner
  
• An exceptional attention to detail
  

We are looking for a Receptionist to join our team at The Stafford Hotel.

About The Stafford London

Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.

The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. 

Our Benefits includes:

·       Salary of up to £29,956 per year (amount inclusive of basic salary and service charge)

·       Referral Scheme: £1000 for referring a Chef, (terms and conditions applies)

·       28 days holiday with increase after 1st year of service, capped at 33 days

·       Private Healthcare

·       Life Insurance

·       A choice of rewards and lifestyle benefits

·       Employee recognition programme

·       Training and development opportunities

·       Interest free season ticket loan

·       50% Food and Beverage discount in our venues

Your responsibilities will include:

• Welcome all guests at any time in a friendly and courteous manner, addressing them by name
• Escort guests to their room and explain the facilities of the property and room.
• Handle all payments upon check-out (cash, debit or credit card) and resolve any late and disputed charges.
• Have a full understanding of all room types withing the Hotel and facilities available.
• Be aware of daily functions, events, VIPs and group arrivals and communicate to all staff via Beekeeper.
• Inform the Reception Manager of all complaints, and update guest profile notes as appropriate.
• Anticipates guest’s needs and provide them with a personalized, crafted experience.
• Answer the telephone in a polite and professional manner, adhering to The Stafford’s standards.
• Collaborate effectively with other departments to fulfill any guest requests.

Qualities we are looking for:

• Previous working experience in a similar role in a luxury hotel.
  
• Knowledge of Opera preferred.
  
• Highly organized, multitasking individual with a positive attitude & a team player
  
• Ability to manage varying needs and prioritizing to ensure the best business results
  
• Excellent communication and interpersonal skills and phone manner
  
• An exceptional attention to detail