General Manager - Modern British Pub - Quality - Chiswick

Urban Pubs, Bars and Restaurants are currently recruiting for a talented, engaging and community led General Manager with personality & charisma for our newest opening - The Steam Packet, Chiswick.

Situated a short 5-minute stroll from Kew Bridge Station or 10 minutes from Gunnersbury tube, The Steam Packet is the go-to hub in Chiswick. Whether meeting up for pre or post match football fun, soaking up the weather along the Thames while watching life go by from our scenic balcony, we're the spot for enjoying a selection of premium drinks, wine or cocktails accompanied by a seasonal modern British pub menu in a cosy setting where everyone in the community is welcome.

The Role: 

As General Manager, you will own every facet of the venue’s performance. You’ll be empowered to run the site as if it were your own business, with commercial acumen and fearless leadership. Lead, train, and inspire a team to consistently deliver exceptional guest experiences. Create a buzz of vibrant energy, warmth, and fun for guests and staff alike. You’ll also have the chance to train, develop, and progress your career as the company continues to grow. 

What we’re Looking For: 

• Put your heart on your sleeve: take ownership, be bold, and run the business as if it’s your own 
• Stay cool under pressure—calm, composed, and unflappable 
• Drop the ego at the door and get things done 
• Minimum 2 years’ experience as a General Manager 
• Deep knowledge of premium gastropub food & drink businesses 
• Experience running high volume sites is beneficial
• Strong communication and organisational skills; approachable leadership 
• Superb customer and floor service skills 
• Solid financials, operations, and customer-satisfaction know-how 
• Entrepreneurial flair and a genuine passion for people development 
• Love to train, mentor, and grow a high-performing team 
• Personal License holder is a plus 

What’s In It For You: 

• Competitive salary up to £50,000 (plus generous Bonus and Super Bonus schemes you can influence) 
• Comprehensive training and ongoing development to accelerate your career 
• Clear path for progression with regular openings and opportunities to step up 
• Employee discounts across all our pubs, bars and restaurants 
• Strategic autonomy: make meaningful decisions, own your results, be fearless 
• Continuous team trips, management incentives, and socials in a warm, family-like culture 
• 28 days’ holiday 
• Free meals during shifts 
• Employee Assistance Programme via Licence Trade Charity 
• Lucrative referral scheme: earn up to £1,000 per successful referral 
• Birthday day off on us 
• Cycle-to-work scheme 
• Enhanced maternity/paternity/adoption pay 
• Workplace nursery benefit 
• Length-of-service recognition rewards  
• Join a reputable company who's growing and been recognised in the Sunday Times Top 100 Companies

Ready to lead a standout, picturesque and quality-focused venue along the Thames? 

If you’re bold, people-centric, and commercial with a passion for exceptional food and drink, we’d love to meet you.

General Manager - Modern British Pub - Quality - Chiswick

Urban Pubs, Bars and Restaurants are currently recruiting for a talented, engaging and community led General Manager with personality & charisma for our newest opening - The Steam Packet, Chiswick.

Situated a short 5-minute stroll from Kew Bridge Station or 10 minutes from Gunnersbury tube, The Steam Packet is the go-to hub in Chiswick. Whether meeting up for pre or post match football fun, soaking up the weather along the Thames while watching life go by from our scenic balcony, we're the spot for enjoying a selection of premium drinks, wine or cocktails accompanied by a seasonal modern British pub menu in a cosy setting where everyone in the community is welcome.

The Role: 

As General Manager, you will own every facet of the venue’s performance. You’ll be empowered to run the site as if it were your own business, with commercial acumen and fearless leadership. Lead, train, and inspire a team to consistently deliver exceptional guest experiences. Create a buzz of vibrant energy, warmth, and fun for guests and staff alike. You’ll also have the chance to train, develop, and progress your career as the company continues to grow. 

What we’re Looking For: 

• Put your heart on your sleeve: take ownership, be bold, and run the business as if it’s your own 
• Stay cool under pressure—calm, composed, and unflappable 
• Drop the ego at the door and get things done 
• Minimum 2 years’ experience as a General Manager 
• Deep knowledge of premium gastropub food & drink businesses 
• Experience running high volume sites is beneficial
• Strong communication and organisational skills; approachable leadership 
• Superb customer and floor service skills 
• Solid financials, operations, and customer-satisfaction know-how 
• Entrepreneurial flair and a genuine passion for people development 
• Love to train, mentor, and grow a high-performing team 
• Personal License holder is a plus 

What’s In It For You: 

• Competitive salary up to £50,000 (plus generous Bonus and Super Bonus schemes you can influence) 
• Comprehensive training and ongoing development to accelerate your career 
• Clear path for progression with regular openings and opportunities to step up 
• Employee discounts across all our pubs, bars and restaurants 
• Strategic autonomy: make meaningful decisions, own your results, be fearless 
• Continuous team trips, management incentives, and socials in a warm, family-like culture 
• 28 days’ holiday 
• Free meals during shifts 
• Employee Assistance Programme via Licence Trade Charity 
• Lucrative referral scheme: earn up to £1,000 per successful referral 
• Birthday day off on us 
• Cycle-to-work scheme 
• Enhanced maternity/paternity/adoption pay 
• Workplace nursery benefit 
• Length-of-service recognition rewards  
• Join a reputable company who's growing and been recognised in the Sunday Times Top 100 Companies

Ready to lead a standout, picturesque and quality-focused venue along the Thames? 

If you’re bold, people-centric, and commercial with a passion for exceptional food and drink, we’d love to meet you.