Job Purpose:
We are looking for a
guest-orientated career restaurateur who is a strong leader and charismatic host
with a sense of urgency and high attention to detail, to assist with the
management of our signature Restaurant Azure on a day-to-day basis.
Employee Value Proposition:
This position offers variety and freedom from
repetition and opportunities to interact with diverse people on a daily basis where
your leadership and assertiveness skills will be used to manage a highly
effective team; whilst operating within clearly defined standards and
expectations; where your specialist fine-dining and wine management expertise
can be recognised
Organisational Positioning
- Department: Food and
Beverage
- Reporting
to: Azure Restaurant Manager
- Location: The Twelve Apostles Hotel Premises
Minimum Experience and
Qualification Required:
- Diploma in Hotel or Food & Beverage Management
- Must have at least 4 years food and beverage service
experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 2
years should be in a management or supervision role.
- Computer literate with working knowledge of Microsoft
Office Outlook, Word and Excel
- Experience at operator level of a Point of Sales
System – exposure to Micros advantageous
- Experience at operator level of a Stock Management
System – exposure to FnBShop advantageous
- Highly presentable
- Solid English verbal and written communication skills
- Fluent with hospitality language and terminology,
particularly food and beverage vocabulary
- Exposure and understanding of restaurant financials
- Experience in Service Recovery
- Able to work flexible hours, weekends and holidays
- Vaccinated against COVID-19
Advantageous Experience and
Qualification Desired:
- Exposure to Micros
- Exposure to FnBShop
- WSET Level 1
- WSET Level 2
Key Performance Objectives:
- To
be a Red Carnation Hotel Ambassador by:actively living our company
mission and values and striving to deliver on our promise of “No Request too
Large; No Detail too Small” at all times
- owning and practicing our “Top
12” Service Standards every day in every interpersonal encounter whether with
guests, colleagues or suppliers
- ensuring that you are familiar
with, adhere to, and manage other according to the Hotel’s code of conduct as
set out in the Employee handbook
- creatively seeking opportunities
to surprise and delight our guests by actively listening to them and building
positive relationships and emotional connections
- working together with your
manager and team to be as effective and productive as possible by accepting
constructive feedback and embracing all training and development
opportunities made available to you
- being aware of the emergency
evacuation, security and fire procedures of the Hotel and to be constantly
vigilant of the health, safety and security aspects; and reporting any risks
to the Health and Safety Chairperson and/or Security Manager
- to actively seize opportunities
to minimise our carbon footprint by reducing wastage as much as possible
without compromising on guest service standards
- to be happy in your work
environment, to make constructive observations to improve working conditions
and maintain a culture of teamwork and guest orientated service
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To
assist with the management of the Azure Restaurant Team in accordance with
Red Carnation Hotel Management principles by:
- ensuring constant floor presence during peak operational times;
interacting with both staff and guests in a constructive manner, fostering
positive relationships; and by taking personal responsibility for every guest
and staff situation, seeing it through to its solution.
Co-ordinating special requests
and extraordinary tasks in accordance with SOP - Ensure a guest satisfaction check
of every guest within the outlet; dealing with any concerns and complaints in
accordance with company service recovery guidelines; and by personally
checking quality of both service and product on a continuous basis
- Actively proposing promotional
ideas on a regular basis as well as actively driving the sales and upselling
culture of the restaurant to ensure an exceptional guest experience and the
financial health of the business
- Ensure that all guest enquires
are responded to within the response guidelines of Red Carnation Hotels
- ensuring that all 1:1s and appraisals are completed timeously in
accordance with the Hotel Communication Planner with the aim of nurturing a
positive and honest relationship with employees with the goal of achieving
the highest performance of excellence out of your team and high levels of
staff retention.
- being actively involved in the training and development of each team
member by supporting their learning through on-the-job application and
coaching, making them available for all appropriate training opportunities
and holding the team member to account for the learning that they have
successfully assimilated.
- applying the performance management and corrective action tools in
accordance with the Hotel’s Code of Conduct with the aim of exhausting all
opportunities to correct and support staff before utilising avenues for
employment termination.
- ensuring that staff are rostered according to the peaks and troughs of
the business; ensuring that there is always sufficient labour available to
meet our high guest service standards while keeping labour costs to a
minimum; and ensuring that all staff are afforded time to take sufficient
rest by scheduling off days and leave in a manner that allows for work/life
balance and high levels of morale and productivity; and ensuring there is
roster flexibility to adapt to unscheduled absences like sick leave and
family responsibility leave; and recording all attendance correctly and
timeously on Net TimeSheet
- recommending updates to hotel policies and procedures, in order to
maintain high standards and provide the best possible service to guests, and
implement improvements where required
- To develop the Azure brand within the Cape Town hospitality industry
by innovation and creativity
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To manage staff ensuring that: - Guest Service in the Restaurant
is in accordance with Red Carnation Hotels standards
- Mise en place requirements are
completed in accordance with SOP
- Operating Equipment is correctly
managed to ensure sufficient stock and minimal breakages
- Performing daily checks of the
restaurant area cleanliness and repair ensuring that the venue is guest ready
- Weekly on the job training to
ensure high standard of service is met
- Running of daily team meetings
before service ensuring that staff are fully briefed of the restaurant and
guest requirements of the day.
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To
manage the day-to-day operations of the Azure Restaurant by: - To ensure that beverage stock
movement is correctly and accurately tracked; as well as captured on FnBShop
- To ensure end of service cash-ups
and float management are completed in accordance with SOP
- Co-ordinating special requests and
extraordinary tasks in accordance with SOP
- Monitoring and reporting cover
counts and average spend trends
- Ensuring all maintenance concerns are reported as they occur; and then
followed-up on daily until they have been resolved.
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