Job Summary:

The position requires a charismatic guest orientated sales person with great attention to detail, to serve food and drinks to guests and prepare the outlet in accordance with RCH

Organisational Positioning:

·       Department:             Azure Restaurant

·       Reporting to:           Restaurant Manager

·       Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

• Grade 12 Certificate
• Must have at least 2 years’ experience in a fine dining restaurant (restaurant waitron); or upmarket cocktail bar (bar waitron); or 4/5* Hotel Outlet
• Exposure to a Point of Sales System (Micros - advantageous)
• Good command of the English Language with solid knowledge of hospitality vocabulary
• Highly presentable
• Able to work flexible hours, weekends and holidays

 Key Performance Objectives:

• To be a Red Carnation Hotel Ambassador by:
• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
•  working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To maximise revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey

• Ensuring that mise en place is done in accordance with outlet standard
• Service guests in accordance with outlet service journey and company service culture
• Handle operating equipment in accordance with company standards ensuring minimal breakages
• Ensure that all revenue is accounted for by practicing the “swipe before you serve” principle for all transactions

Job Summary:

The position requires a charismatic guest orientated sales person with great attention to detail, to serve food and drinks to guests and prepare the outlet in accordance with RCH

Organisational Positioning:

·       Department:             Azure Restaurant

·       Reporting to:           Restaurant Manager

·       Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

• Grade 12 Certificate
• Must have at least 2 years’ experience in a fine dining restaurant (restaurant waitron); or upmarket cocktail bar (bar waitron); or 4/5* Hotel Outlet
• Exposure to a Point of Sales System (Micros - advantageous)
• Good command of the English Language with solid knowledge of hospitality vocabulary
• Highly presentable
• Able to work flexible hours, weekends and holidays

 Key Performance Objectives:

• To be a Red Carnation Hotel Ambassador by:
• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
•  working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To maximise revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey

• Ensuring that mise en place is done in accordance with outlet standard
• Service guests in accordance with outlet service journey and company service culture
• Handle operating equipment in accordance with company standards ensuring minimal breakages
• Ensure that all revenue is accounted for by practicing the “swipe before you serve” principle for all transactions