FOOD AND BEVERAGE SUPERVISOR (PERMANENT) 

Job Summary:

We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to assist with the running of Azure / F&B shifts, Room Service, Pool and Picnic operations on a day-to-day basis.

Organisational Positioning:

·      Department:           Food and Beverage Manager

·      Reporting to:          Azure Manager

·      Location:                The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

• Grade 12; Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 1 year should be in a supervisory/floor coordination role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Experience in Service Recovery
• Able to work flexible hours, weekends and holidays

Key Performance Objectives:

·        To manage floor staff and the outlet operation on a day-to-day basis ensuring that:

-        Guest Service is in accordance with Red Carnation Hotels standards

-        Mise en place requirements are completed in accordance with SOP

-        Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages

·        To ensure that whenever necessary corrective action is taken when staff do not meet the standards

·        To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop

·        To ensure end of service cash-ups and float management are completed in accordance with SOP

·        Co-ordinating special requests and extraordinary tasks in accordance with SOP

·        Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis

FOOD AND BEVERAGE SUPERVISOR (PERMANENT) 

Job Summary:

We are looking for a guest-orientated, charismatic leader with a sense of urgency and high attention to detail, to assist with the running of Azure / F&B shifts, Room Service, Pool and Picnic operations on a day-to-day basis.

Organisational Positioning:

·      Department:           Food and Beverage Manager

·      Reporting to:          Azure Manager

·      Location:                The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

• Grade 12; Diploma in Hotel or Food & Beverage Management advantageous
• Must have at least 3 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 1 year should be in a supervisory/floor coordination role.
• Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
• Experience at operator level of a Point of Sales System – exposure to Micros advantageous
• Highly presentable
• Solid English verbal and written communication skills
• Fluent with hospitality language and terminology, particularly food and beverage vocabulary
• Experience in Service Recovery
• Able to work flexible hours, weekends and holidays

Key Performance Objectives:

·        To manage floor staff and the outlet operation on a day-to-day basis ensuring that:

-        Guest Service is in accordance with Red Carnation Hotels standards

-        Mise en place requirements are completed in accordance with SOP

-        Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages

·        To ensure that whenever necessary corrective action is taken when staff do not meet the standards

·        To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop

·        To ensure end of service cash-ups and float management are completed in accordance with SOP

·        Co-ordinating special requests and extraordinary tasks in accordance with SOP

·        Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis