To be a Red Carnation Hotel Ambassador by:

·       Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

·       Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

·       Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

·       Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

·       Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

·       Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

·       to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

·       To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

15%

 To be a key part of the Reservations and Groups Teams in according with Red Carnation Hotel Management principles by:

·       Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

15%

 To manage the day-to-day operations of the revenue distribution department by:

·       Ensuring all target market segments are developed for the long term benefit of the hotels business needs

·       Facilitating daily communication needed by the operational teams

·         Ensuring that day-to-day tasks (for all the Southern Africa properties) such as analyzing and interpreting

      data to optimize distribution operations, managing key performance indicators (KPIs), inventory

·         Management.

·         Working collaboratively with the Reservations / Revenue Manager; ensuring that online rate parity is place and that the necessary daily checks are in place.

·         Ensuring that Website information on rates and  packages are relevant and that all information pertaining to packages on rooms and rates are up to date

·         Ensuring that the SABAR strategies are updated / loaded based on the sell / demand of each property

·         Ensure daily weekly and monthly revenue management reports and forecasts are completed as required

indicating high need periods including special events that may affect daily rates in order to maximize

·         Revenue opportunities

·         Compiling weekly / monthly management reports

35%

To manage reporting and forecasting by:

·       Ensure daily weekly and monthly revenue management reports and forecasts are completed as required

·       Ensuring that trends in guest services are monitored and raised with the operational team with the intention to drive revenue at all properties. .

20%

Under the leadership of the General Manger to coordinate and execute the hotel’s annual budget requirements.

10%

To assume the duties of the Reservation and Groups Manager in his/her absence.

5%

 To be a Red Carnation Hotel Ambassador by:

·       Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

·       Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

·       Ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

·       Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

·       Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

·       Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

·       to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

·       To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

15%

 To be a key part of the Reservations and Groups Teams in according with Red Carnation Hotel Management principles by:

·       Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.

15%

 To manage the day-to-day operations of the revenue distribution department by:

·       Ensuring all target market segments are developed for the long term benefit of the hotels business needs

·       Facilitating daily communication needed by the operational teams

·         Ensuring that day-to-day tasks (for all the Southern Africa properties) such as analyzing and interpreting

      data to optimize distribution operations, managing key performance indicators (KPIs), inventory

·         Management.

·         Working collaboratively with the Reservations / Revenue Manager; ensuring that online rate parity is place and that the necessary daily checks are in place.

·         Ensuring that Website information on rates and  packages are relevant and that all information pertaining to packages on rooms and rates are up to date

·         Ensuring that the SABAR strategies are updated / loaded based on the sell / demand of each property

·         Ensure daily weekly and monthly revenue management reports and forecasts are completed as required

indicating high need periods including special events that may affect daily rates in order to maximize

·         Revenue opportunities

·         Compiling weekly / monthly management reports

35%

To manage reporting and forecasting by:

·       Ensure daily weekly and monthly revenue management reports and forecasts are completed as required

·       Ensuring that trends in guest services are monitored and raised with the operational team with the intention to drive revenue at all properties. .

20%

Under the leadership of the General Manger to coordinate and execute the hotel’s annual budget requirements.

10%

To assume the duties of the Reservation and Groups Manager in his/her absence.

5%