Job Summary:

We are looking for a sales-driven, detail and serviced orientated and highly organised person who will lead the operations of the Hotel Boutique Store.

Employee Value Proposition:

This position offers routine and predictability with opportunities to apply your technical and operational skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations. Where your sales expertise will be appreciated.                      

Organisational Positioning:

·       Department:            Boutique

·       Reporting to:           Front Office Manager

·       Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·       Grade 12

·       Previous retail experience advantageous in a high end retail store

·       Natural sales person

·       Computer literate with good working knowledge of Microsoft Office Excel, Word and Outlook

·       Stock control experience

·       Excellent command of the English Language with solid verbal and written communication skills

·       Highly presentable

·       Able to work flexible hours, including week-ends and public holidays.

·       Fully vaccine against COVID-19 

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

• ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
• being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
• applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
• ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet

• maximising revenue generating opportunities through Boutique Store sales, whilst enhancing the guest service experience, in accordance with RCH Standards
• maximising revenue generating opportunities through Boutique Store sales by liaising with suppliers and ensuring all stock in the Boutique store meets a high end consumer market need.
• ensuring that all Boutique Store  related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP
• Ensure monthly Boutique store stock take and related administration is done timeously and in accordance with SOP and that any variances are investigated.
• ensuring that the Boutique store and display cabinets are clean and items are correctly priced
• ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles Hotel

Job Summary:

We are looking for a sales-driven, detail and serviced orientated and highly organised person who will lead the operations of the Hotel Boutique Store.

Employee Value Proposition:

This position offers routine and predictability with opportunities to apply your technical and operational skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations. Where your sales expertise will be appreciated.                      

Organisational Positioning:

·       Department:            Boutique

·       Reporting to:           Front Office Manager

·       Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·       Grade 12

·       Previous retail experience advantageous in a high end retail store

·       Natural sales person

·       Computer literate with good working knowledge of Microsoft Office Excel, Word and Outlook

·       Stock control experience

·       Excellent command of the English Language with solid verbal and written communication skills

·       Highly presentable

·       Able to work flexible hours, including week-ends and public holidays.

·       Fully vaccine against COVID-19 

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
• Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
• Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
• To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

• ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
• ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
• being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
• applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination.
• ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet

• maximising revenue generating opportunities through Boutique Store sales, whilst enhancing the guest service experience, in accordance with RCH Standards
• maximising revenue generating opportunities through Boutique Store sales by liaising with suppliers and ensuring all stock in the Boutique store meets a high end consumer market need.
• ensuring that all Boutique Store  related administration and reporting is completed timeously ensuring accuracy and precision in accordance with SOP
• Ensure monthly Boutique store stock take and related administration is done timeously and in accordance with SOP and that any variances are investigated.
• ensuring that the Boutique store and display cabinets are clean and items are correctly priced
• ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles Hotel