Job Summary:

This position requires a energetic and proactive, task-focused, detail-orientated leader who can work at a predictable and constant pace in a structured environment, to assist with the Hotel operation at night.

Organisational Positioning:

·       Department:           Front Office

·       Reporting to:           Night Manager

·       Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·       Grade 12 certificate; Diploma in Hotel or Management advantageous

·       Must have at least 1 years operational experience in a 4/5* Hotel

·       Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel

·       Experience with a Point of Sales System – exposure to Micros advantageous

·       Experience with a Property Management System – exposure to Opera advantageous

·       Highly presentable

·       Solid English verbal and written communication skills

·       Qualified First Aider

·       Able to work night shifts, weekends and holidays

Key Performance Objectives:

• To take ownership, responsibility and control of the entire Hotel operation at night ensuring that all department complete their duties and meet the night-time objectives
• Take responsibility and control of all night-time administrative duties ensuring accuracy and precision in accordance with Hotel SOP
• Take responsibility for the safety and security of the Hotel, its staff, guests and property by being visible and vigilant at all times
• To ensure that the guests enjoy a welcoming and “Yes, I can” experience throughout their stay in line with day-time service standards
• To ensure the Hotel day team are fully appraised of all relevant matters through the timely distribution of comprehensive and accurate information.

Job Summary:

This position requires a energetic and proactive, task-focused, detail-orientated leader who can work at a predictable and constant pace in a structured environment, to assist with the Hotel operation at night.

Organisational Positioning:

·       Department:           Front Office

·       Reporting to:           Night Manager

·       Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·       Grade 12 certificate; Diploma in Hotel or Management advantageous

·       Must have at least 1 years operational experience in a 4/5* Hotel

·       Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel

·       Experience with a Point of Sales System – exposure to Micros advantageous

·       Experience with a Property Management System – exposure to Opera advantageous

·       Highly presentable

·       Solid English verbal and written communication skills

·       Qualified First Aider

·       Able to work night shifts, weekends and holidays

Key Performance Objectives:

• To take ownership, responsibility and control of the entire Hotel operation at night ensuring that all department complete their duties and meet the night-time objectives
• Take responsibility and control of all night-time administrative duties ensuring accuracy and precision in accordance with Hotel SOP
• Take responsibility for the safety and security of the Hotel, its staff, guests and property by being visible and vigilant at all times
• To ensure that the guests enjoy a welcoming and “Yes, I can” experience throughout their stay in line with day-time service standards
• To ensure the Hotel day team are fully appraised of all relevant matters through the timely distribution of comprehensive and accurate information.