Job Purpose:

This position offers a Well-spoken and articulate, with excellent verbal and written communication skills. Well-spoken and articulate, with excellent verbal and written communication skills, with a strong sense of responsibility and ability to work independently. Calm under pressure with a proactive and service-driven approach.

Employee Value Proposition:
Position offers variety and freedom from repetition and opportunities to interact with diverse people on a daily basis where your leadership and assertiveness skills will be used as part of a highly effective team; whilst operating Calm under pressure with a proactive and service-driven approach.  Within clearly defined standards and expectations, where your specialist technical support management expertise can be recognized.

Organisational Positioning:

-   Department: Admin and General department

-   Reporting to:           Hotel Operations Manager

-   Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification Required:

-   Highly presentable

-   Excellent command of the English language with solid verbal and written communication skills

-   Minimum 3–5 years’ experience in an IT support or management role, preferably in a hospitality environment.

-   Solid understanding of networking fundamentals and ability to manage basic infrastructure tasks.

-   Familiarity with hotel-related technology platforms:

-   POS Systems – Symphony preferred

-   PABX Systems – Basic troubleshooting

-   IPTV Systems – Preferred

-   Windows Server, Office 365, user administration

-   Knowledge of AV equipment used in conference and banqueting environments.

-   Strong documentation and reporting skills.

-   Strong organizational and project coordination skills

Key Performance Objectives:

-   To be a Red Carnation Hotel Ambassador by:

-    actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

-    owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

-    ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

-    creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

-    working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

-    being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

-    to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

-    to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

-   To Manage the IT Department by:

-    Providing desktop, laptop, and printer support for all hotel departments.

-    Ensure timely and effective resolution of user-related IT issues.

-    Maintain an up-to-date IT asset register and inventory.

-   Networking & Connectivity:

-    Troubleshoot Layer 1 networking issues (cabling, patching, physical connections).

-    Perform basic VLAN changes and coordinate with Group IT or vendors as needed.

-   Monitor and manage Wi-Fi networks (corporate and guest) to ensure consistent performance and coverage across the property.

-   Systems Administration

-    Perform basic server administration tasks (user accounts, access control, backups).

-   Maintain uptime of business-critical applications including PMS, POS, and IPTV.

-   Technology Systems Oversight:

-    Provide basic support for PABX systems, escalating complex issues to vendors.

-    Preferred experience in IPTV systems (content control, system resets, user issues).

-    Support and maintain POS systems, preferably Oracle Symphony.

-    Deliver basic AV setup and support for meeting rooms and banqueting events.

-    Vendor & Project Coordination

-    Liaise with third-party vendors and service providers to resolve technical issues quickly and efficiently.

-    Manage IT infrastructure upgrades, maintenance, and new implementations.

-    Provide feedback and participate in hotel group-wide IT initiatives.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.

Job Purpose:

This position offers a Well-spoken and articulate, with excellent verbal and written communication skills. Well-spoken and articulate, with excellent verbal and written communication skills, with a strong sense of responsibility and ability to work independently. Calm under pressure with a proactive and service-driven approach.

Employee Value Proposition:
Position offers variety and freedom from repetition and opportunities to interact with diverse people on a daily basis where your leadership and assertiveness skills will be used as part of a highly effective team; whilst operating Calm under pressure with a proactive and service-driven approach.  Within clearly defined standards and expectations, where your specialist technical support management expertise can be recognized.

Organisational Positioning:

-   Department: Admin and General department

-   Reporting to:           Hotel Operations Manager

-   Location:                 The Twelve Apostles Hotel Premises

Minimum Experience or Qualification Required:

-   Highly presentable

-   Excellent command of the English language with solid verbal and written communication skills

-   Minimum 3–5 years’ experience in an IT support or management role, preferably in a hospitality environment.

-   Solid understanding of networking fundamentals and ability to manage basic infrastructure tasks.

-   Familiarity with hotel-related technology platforms:

-   POS Systems – Symphony preferred

-   PABX Systems – Basic troubleshooting

-   IPTV Systems – Preferred

-   Windows Server, Office 365, user administration

-   Knowledge of AV equipment used in conference and banqueting environments.

-   Strong documentation and reporting skills.

-   Strong organizational and project coordination skills

Key Performance Objectives:

-   To be a Red Carnation Hotel Ambassador by:

-    actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

-    owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

-    ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

-    creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

-    working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

-    being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

-    to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

-    to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

-   To Manage the IT Department by:

-    Providing desktop, laptop, and printer support for all hotel departments.

-    Ensure timely and effective resolution of user-related IT issues.

-    Maintain an up-to-date IT asset register and inventory.

-   Networking & Connectivity:

-    Troubleshoot Layer 1 networking issues (cabling, patching, physical connections).

-    Perform basic VLAN changes and coordinate with Group IT or vendors as needed.

-   Monitor and manage Wi-Fi networks (corporate and guest) to ensure consistent performance and coverage across the property.

-   Systems Administration

-    Perform basic server administration tasks (user accounts, access control, backups).

-   Maintain uptime of business-critical applications including PMS, POS, and IPTV.

-   Technology Systems Oversight:

-    Provide basic support for PABX systems, escalating complex issues to vendors.

-    Preferred experience in IPTV systems (content control, system resets, user issues).

-    Support and maintain POS systems, preferably Oracle Symphony.

-    Deliver basic AV setup and support for meeting rooms and banqueting events.

-    Vendor & Project Coordination

-    Liaise with third-party vendors and service providers to resolve technical issues quickly and efficiently.

-    Manage IT infrastructure upgrades, maintenance, and new implementations.

-    Provide feedback and participate in hotel group-wide IT initiatives.

NB: Preference will be given to employees from the designated groups with the provisions of employment equity act, no. 55 of 1998, sisa internal recruitment policy as well as units employment equity plans.