Minimum Experience and Qualification Required:

·      2 years' experience in a spa environment associated with the 5* hotel or cruise industry

·      International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC

·      Highly presentable; maintaining health, hygiene and professional spa appearance

·      Excellent command of the English language with solid verbal communication skills

·      Previous proven Retail Sales experience

·      Able to work flexible working hours; shifts, week-ends, public holidays, extended hours to accommodate the changing needs of the business

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

·      actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

·      owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

·      ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

·      creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

·      working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

·      being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

·      to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

·      To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To deliver on the Spa Guests’ expectations by:

·      performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.

·      maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.

·      Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.

Minimum Experience and Qualification Required:

·      2 years' experience in a spa environment associated with the 5* hotel or cruise industry

·      International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC

·      Highly presentable; maintaining health, hygiene and professional spa appearance

·      Excellent command of the English language with solid verbal communication skills

·      Previous proven Retail Sales experience

·      Able to work flexible working hours; shifts, week-ends, public holidays, extended hours to accommodate the changing needs of the business

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

·      actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times

·      owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers

·      ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

·      creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections

·      working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you

·      being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager

·      to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

·      To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To deliver on the Spa Guests’ expectations by:

·      performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.

·      maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.

·      Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.