Hostess 

Job Summary:

We are looking for an organised, charismatic, guest-orientated individual with a sense of urgency and high attention to detail, to welcome guests and manage the reservations function of the relevant Food and Beverage outlet.

Organisational Positioning:

·      Department:           Food and Beverage

·      Reporting to:          Restaurant Manager 

·      Location:                The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·      Grade 12

·      Must have at least 2 years’ experience in a food and beverage guest-facing role in a 4/5* Hotel Restaurant or Fine Dining Establishment

·      Experience at operator level of a Point of Sales System – exposure to Micros advantageous

·      Highly presentable

·      Solid English verbal and written communication skills

·      Pleasant telephone manner

·      Experience in Service Recovery

·      Able to work flexible hours, weekends and holidays

Key Performance Objectives:

·      To manage the outlet reservations and floor plan to optimise outlet covers while minimising “reservation congestion” in accordance with laid-down procedures

·      To welcome guests and make them feel at home by following the RCH “meet, greet and seat” procedure

·      To ensure that mise en place is completed in accordance with outlet SOP

·      To ensure that cinema is prepared and screenings are managed in accordance with SOPs

 The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. 12 Apostles Hotel and Spa is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act.

We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional hospitality.

Hostess 

Job Summary:

We are looking for an organised, charismatic, guest-orientated individual with a sense of urgency and high attention to detail, to welcome guests and manage the reservations function of the relevant Food and Beverage outlet.

Organisational Positioning:

·      Department:           Food and Beverage

·      Reporting to:          Restaurant Manager 

·      Location:                The Twelve Apostles Hotel Premises

Minimum Experience or Qualification:

·      Grade 12

·      Must have at least 2 years’ experience in a food and beverage guest-facing role in a 4/5* Hotel Restaurant or Fine Dining Establishment

·      Experience at operator level of a Point of Sales System – exposure to Micros advantageous

·      Highly presentable

·      Solid English verbal and written communication skills

·      Pleasant telephone manner

·      Experience in Service Recovery

·      Able to work flexible hours, weekends and holidays

Key Performance Objectives:

·      To manage the outlet reservations and floor plan to optimise outlet covers while minimising “reservation congestion” in accordance with laid-down procedures

·      To welcome guests and make them feel at home by following the RCH “meet, greet and seat” procedure

·      To ensure that mise en place is completed in accordance with outlet SOP

·      To ensure that cinema is prepared and screenings are managed in accordance with SOPs

 The advert has minimum requirements listed. Management reserves the right to use additional / relevant information as criteria for short-listing. 12 Apostles Hotel and Spa is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa. In line with our Employment Equity objectives, preference will be given to candidates from designated groups as defined by the South African Employment Equity Act.

We encourage applications from all individuals who meet the job requirements and share our dedication to exceptional hospitality.