Guest Service Porter
The Whit | New Orleans, LA
The Whit is an intimate luxury boutique hotel where gracious hospitality feels personal, effortless, and unforgettable. We are seeking a Guest Service Porter to join our opening team and become an essential part of the guest experience and daily operation of the hotel.
This is not a traditional bellman or back-of-house porter position.
Our Porters are an important part of the connective thread between our guests, hotel operations, and The Salon. You’ll be one of the first team members guests encounter, welcoming them upon arrival, handling luggage, assisting with guest requests, and ensuring the property is always clean, organized, and beautifully presented.
At the same time, you’ll work behind the scenes supporting Housekeeping, Food & Beverage, Events, and Facilities. The ideal candidate is someone who enjoys staying active, takes pride in their surroundings, and understands that luxury service is just as much about what happens behind the scenes as what the guest sees.
If you’re naturally helpful, hands-on, and enjoy being part of a team where no two days are exactly alike, we’d love to meet you.
What You’ll Do
Guest Arrival & Departure
Welcome guests warmly at the curb or property entrance
Assist with vehicle unloading and luggage collection
Tag, organize, and safely transport guest luggage
Coordinate with the Hosts or Hotel Manager during arrival
Transport luggage to guest rooms following check-in
Assist with guest departures and luggage retrieval
Provide directions and answer basic questions about the hotel and surrounding area
Guest Services
Retrieve and store guest luggage
Deliver packages, parcels, amenities, ice, pillows, towels, and other guest requests
Assist guests with transportation arrangements
Provide umbrellas and other assistance during inclement weather
Communicate guest needs to the appropriate department and follow through to completion
Maintain a warm, visible, and helpful presence throughout the property
Hotel & Housekeeping Support
Transport and distribute linens and supplies throughout the property
Collect and transport dirty linen
Assist Housekeeping with amenity and supply restocking
Deliver supplies to guestroom floors
Assist with rollaway beds, Murphy beds, and Pack ’n Plays
Perform luggage and storage room organization
Support general guestroom and operational needs
Restaurant & F&B Support
Welcome restaurant guests and coordinate with the Host, Hotel Manager, or F&B Manager
Deliver room service, amenities, and guest orders
Assist with bussing and resetting tables
Maintain water and ice stations
Complete glassware and supply runs
Assist with daily restaurant side work
Support event setup and breakdown
Property & Facilities
Maintain a polished and welcoming arrival experience
Refresh and straighten the porch, entryway, and public areas
Conduct daily property walks and identify cleanliness or maintenance concerns
Remove trash and recycling from the bar, Salon, and property
Break down cardboard and assist with deliveries and receiving
Organize and restock storage areas
Assist with event furniture movement and setup
Maintain pool towels and assist with pool deck cleanliness
Provide basic maintenance assistance, including light bulb replacement
Assist Engineering with general tasks as needed
Teamwork & Cross-Training
Our Porters are cross-trained across both guest-facing and operational responsibilities. You may spend part of your shift welcoming a guest and handling luggage, and another part supporting Housekeeping, F&B, Events, or Facilities.
Respond to simple guest requests with confidence and professionalism
Support private events and special functions
Maintain luxury-level cleanliness throughout guest and public areas
Communicate guest needs clearly with Housekeeping, Front Office, F&B, and Leadership
Assist with emergency procedures and guest evacuations when needed
Work as part of a flexible team where priorities shift throughout the day
What We’re Looking For
Previous experience in a luxury hotel, boutique hotel, upscale restaurant, or hospitality environment preferred
A genuine passion for hospitality and helping others
Warm, friendly, and professional presence
Strong communication and teamwork skills
Ability to anticipate needs and take initiative without always being asked
Comfortable working independently and as part of a team
Strong attention to detail and pride in maintaining a beautiful environment
Ability to move between guest-facing and behind-the-scenes responsibilities with ease
Comfortable working on your feet and staying active throughout an entire shift
Ability to lift, carry, push, and move luggage, supplies, linens, furniture, and other items as needed
Ability to lift and carry up to 50 pounds
Availability to work mornings, evenings, weekends, holidays, and special events
Why You’ll Love This Role
As a Guest Service Porter at The Whit, you’ll play a role in nearly every part of the guest experience. You’ll welcome guests at the door, deliver their luggage, respond to requests, support our restaurant and events, and help keep the entire property running beautifully behind the scenes.
This is a hands-on position for someone who takes pride in being helpful, dependable, observant, and genuinely hospitable.
If you believe luxury hospitality is about anticipating needs, taking care of the details, and making things easier for both guests and your teammates, we invite you to join The Whit’s opening team.
Guest Service Porter
The Whit | New Orleans, LA
The Whit is an intimate luxury boutique hotel where gracious hospitality feels personal, effortless, and unforgettable. We are seeking a Guest Service Porter to join our opening team and become an essential part of the guest experience and daily operation of the hotel.
This is not a traditional bellman or back-of-house porter position.
Our Porters are an important part of the connective thread between our guests, hotel operations, and The Salon. You’ll be one of the first team members guests encounter, welcoming them upon arrival, handling luggage, assisting with guest requests, and ensuring the property is always clean, organized, and beautifully presented.
At the same time, you’ll work behind the scenes supporting Housekeeping, Food & Beverage, Events, and Facilities. The ideal candidate is someone who enjoys staying active, takes pride in their surroundings, and understands that luxury service is just as much about what happens behind the scenes as what the guest sees.
If you’re naturally helpful, hands-on, and enjoy being part of a team where no two days are exactly alike, we’d love to meet you.
What You’ll Do
Guest Arrival & Departure
Welcome guests warmly at the curb or property entrance
Assist with vehicle unloading and luggage collection
Tag, organize, and safely transport guest luggage
Coordinate with the Hosts or Hotel Manager during arrival
Transport luggage to guest rooms following check-in
Assist with guest departures and luggage retrieval
Provide directions and answer basic questions about the hotel and surrounding area
Guest Services
Retrieve and store guest luggage
Deliver packages, parcels, amenities, ice, pillows, towels, and other guest requests
Assist guests with transportation arrangements
Provide umbrellas and other assistance during inclement weather
Communicate guest needs to the appropriate department and follow through to completion
Maintain a warm, visible, and helpful presence throughout the property
Hotel & Housekeeping Support
Transport and distribute linens and supplies throughout the property
Collect and transport dirty linen
Assist Housekeeping with amenity and supply restocking
Deliver supplies to guestroom floors
Assist with rollaway beds, Murphy beds, and Pack ’n Plays
Perform luggage and storage room organization
Support general guestroom and operational needs
Restaurant & F&B Support
Welcome restaurant guests and coordinate with the Host, Hotel Manager, or F&B Manager
Deliver room service, amenities, and guest orders
Assist with bussing and resetting tables
Maintain water and ice stations
Complete glassware and supply runs
Assist with daily restaurant side work
Support event setup and breakdown
Property & Facilities
Maintain a polished and welcoming arrival experience
Refresh and straighten the porch, entryway, and public areas
Conduct daily property walks and identify cleanliness or maintenance concerns
Remove trash and recycling from the bar, Salon, and property
Break down cardboard and assist with deliveries and receiving
Organize and restock storage areas
Assist with event furniture movement and setup
Maintain pool towels and assist with pool deck cleanliness
Provide basic maintenance assistance, including light bulb replacement
Assist Engineering with general tasks as needed
Teamwork & Cross-Training
Our Porters are cross-trained across both guest-facing and operational responsibilities. You may spend part of your shift welcoming a guest and handling luggage, and another part supporting Housekeeping, F&B, Events, or Facilities.
Respond to simple guest requests with confidence and professionalism
Support private events and special functions
Maintain luxury-level cleanliness throughout guest and public areas
Communicate guest needs clearly with Housekeeping, Front Office, F&B, and Leadership
Assist with emergency procedures and guest evacuations when needed
Work as part of a flexible team where priorities shift throughout the day
What We’re Looking For
Previous experience in a luxury hotel, boutique hotel, upscale restaurant, or hospitality environment preferred
A genuine passion for hospitality and helping others
Warm, friendly, and professional presence
Strong communication and teamwork skills
Ability to anticipate needs and take initiative without always being asked
Comfortable working independently and as part of a team
Strong attention to detail and pride in maintaining a beautiful environment
Ability to move between guest-facing and behind-the-scenes responsibilities with ease
Comfortable working on your feet and staying active throughout an entire shift
Ability to lift, carry, push, and move luggage, supplies, linens, furniture, and other items as needed
Ability to lift and carry up to 50 pounds
Availability to work mornings, evenings, weekends, holidays, and special events
Why You’ll Love This Role
As a Guest Service Porter at The Whit, you’ll play a role in nearly every part of the guest experience. You’ll welcome guests at the door, deliver their luggage, respond to requests, support our restaurant and events, and help keep the entire property running beautifully behind the scenes.
This is a hands-on position for someone who takes pride in being helpful, dependable, observant, and genuinely hospitable.
If you believe luxury hospitality is about anticipating needs, taking care of the details, and making things easier for both guests and your teammates, we invite you to join The Whit’s opening team.