We are seeking a, passionate, learning focused and motivated Learning & Development Officer who will support our Europe Lodging Business to become part of our team at The Ascott Limited.

Reporting to the Learning & Development Manager Europe, you will support the implementation of our European learning strategy and contribute to building a strong learning culture across multiple countries.

Based at either our London or Paris Corporate Office, you will coordinate and deliver learning activities, ensuring consistency, quality, and engagement in all training initiatives across Europe. With the nature of this role, travel within Europe is frequently required and approximately 2-3 trips per quarter.

As the Learning & Development Officer you will:

• Conduct training needs analyses (TNA) in collaboration with managers and departments to identify skills gaps and learning priorities
• Coordinate and implement the European training plan in alignment with the Group’s learning strategy and local business priorities
• Design, organize, and facilitate training sessions (in-person and virtual) for both operational and corporate teams
• Adapt global learning content to local cultural and regulatory contexts, ensuring relevance and engagement
• Manage relationships with training providers and oversee administrative processes (contracts, attendance, reporting)
• Monitor learning KPIs (training hours, participation rate, completion rate) and report progress to the L&D Manager Europe
• Support hotel openings and transformation projects through onboarding and learning programs
• Contribute to European and global L&D initiatives, including the development of Ascott Academy Europe and the Qualiopi certification process
• Deliver and facilitate training sessions within the cluster, covering onboarding programmes and specific learning topics identified in the Learning Directory

To be successful in this role, you should have:

• Fluency in both English and French; an additional European language (German or Spanish) is a strong advantage
• A degree in Human Resources, Education, Business or a related field
• Proven experience delivering and facilitating training sessions, ideally within hospitality or service industries
• Experience in training needs analysis, learning coordination, and L&D project implementation.
• Strong communication, presentation, and facilitation skills across different levels of the organization
• Excellent organizational and project management abilities, with a proactive and detail-oriented approach
• Ability to work autonomously in a multicultural environment and collaborate effectively with international teams
• Proficiency and confidence in using Learning Management Systems (LMS) such as Cornerstone, GO1, or Workday.

This is your opportunity to be part of our team as a Learning & Development Officer. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Recruitment Referrals
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. 

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Employer: Ascott Hospitality Management (UK) Limited

We are seeking a, passionate, learning focused and motivated Learning & Development Officer who will support our Europe Lodging Business to become part of our team at The Ascott Limited.

Reporting to the Learning & Development Manager Europe, you will support the implementation of our European learning strategy and contribute to building a strong learning culture across multiple countries.

Based at either our London or Paris Corporate Office, you will coordinate and deliver learning activities, ensuring consistency, quality, and engagement in all training initiatives across Europe. With the nature of this role, travel within Europe is frequently required and approximately 2-3 trips per quarter.

As the Learning & Development Officer you will:

• Conduct training needs analyses (TNA) in collaboration with managers and departments to identify skills gaps and learning priorities
• Coordinate and implement the European training plan in alignment with the Group’s learning strategy and local business priorities
• Design, organize, and facilitate training sessions (in-person and virtual) for both operational and corporate teams
• Adapt global learning content to local cultural and regulatory contexts, ensuring relevance and engagement
• Manage relationships with training providers and oversee administrative processes (contracts, attendance, reporting)
• Monitor learning KPIs (training hours, participation rate, completion rate) and report progress to the L&D Manager Europe
• Support hotel openings and transformation projects through onboarding and learning programs
• Contribute to European and global L&D initiatives, including the development of Ascott Academy Europe and the Qualiopi certification process
• Deliver and facilitate training sessions within the cluster, covering onboarding programmes and specific learning topics identified in the Learning Directory

To be successful in this role, you should have:

• Fluency in both English and French; an additional European language (German or Spanish) is a strong advantage
• A degree in Human Resources, Education, Business or a related field
• Proven experience delivering and facilitating training sessions, ideally within hospitality or service industries
• Experience in training needs analysis, learning coordination, and L&D project implementation.
• Strong communication, presentation, and facilitation skills across different levels of the organization
• Excellent organizational and project management abilities, with a proactive and detail-oriented approach
• Ability to work autonomously in a multicultural environment and collaborate effectively with international teams
• Proficiency and confidence in using Learning Management Systems (LMS) such as Cornerstone, GO1, or Workday.

This is your opportunity to be part of our team as a Learning & Development Officer. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Recruitment Referrals
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. 

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Employer: Ascott Hospitality Management (UK) Limited