Guest Communication Agent

The Lowry Hotel - Manchester’s Iconic five-star hotel is currently recruiting for a Guest Communications Agent to join our Front Office team.

This role will be focuses on receiving and responding to incoming calls to the hotel.

This role reports to the Front Office Manager but has a high degree of autonomy. The role involves being the first contact when customers and guests contact the hotel via telephone or via email.

The provision of excellent customer care is essential as are good communication skills. Previous experience is preferred, although training will be provided. The successful candidate must be computer literate and be able to eloquently respond to emails and guest communications.

The hours of work are on a shift basis five days out of seven including weekends, early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘intuitive’ service delivery are key attributes to all candidates for this role.

In return for your five-star telephone skills we offer a competitive salary, uniform and free meals on duty in addition to excellent training and development opportunities for the right candidate. Being able to deliver a five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include:

- Uniform and Meals on duty provided
- Unique team member discount rate of 25 pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry Hotel is and equal opportunities employer.

The Lowry Hotel - Manchester’s Iconic five-star hotel is currently recruiting for a Guest Communications Agent to join our Front Office team.

This role will be focuses on receiving and responding to incoming calls to the hotel.

This role reports to the Front Office Manager but has a high degree of autonomy. The role involves being the first contact when customers and guests contact the hotel via telephone or via email.

The provision of excellent customer care is essential as are good communication skills. Previous experience is preferred, although training will be provided. The successful candidate must be computer literate and be able to eloquently respond to emails and guest communications.

The hours of work are on a shift basis five days out of seven including weekends, early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘intuitive’ service delivery are key attributes to all candidates for this role.

In return for your five-star telephone skills we offer a competitive salary, uniform and free meals on duty in addition to excellent training and development opportunities for the right candidate. Being able to deliver a five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include:

- Uniform and Meals on duty provided
- Unique team member discount rate of 25 pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry Hotel is and equal opportunities employer.