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Guest Relations Agent

Summary
Guest Relations Agent
Salary Competitive salary
Schedule Full Time
Experience Minimum 1 year of experience
Location 50 Dearmans Pl, Salford M3 5LH, UK

Guest Relations Agent


Description

The exciting role of Guest Relations Agent  (Casual) has arisen within the Front Office team at the five-star Lowry Hotel - Manchester’s Iconic five-star hotel

Working on the reception desk, this guest-facing role involves working as part of the Front Office team, ensuring all guests of the hotel receive a professional reception service.

The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests, including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised, professional service at all times.

The ideal candidate will have previous experience in a similar role, and excellent guest care and social skills, be standards driven, and the ability to use their own initiative and work as part of a dynamic team.

The role is on a casual basis and will also involve working at weekends and may involve early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include:

- Uniform and Meals on duty provided
- Unique team member discount rate of twenty-five pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry Hotel is an Equal Opportunities employer.

The exciting role of Guest Relations Agent  (Casual) has arisen within the Front Office team at the five-star Lowry Hotel - Manchester’s Iconic five-star hotel

Working on the reception desk, this guest-facing role involves working as part of the Front Office team, ensuring all guests of the hotel receive a professional reception service.

The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests, including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised, professional service at all times.

The ideal candidate will have previous experience in a similar role, and excellent guest care and social skills, be standards driven, and the ability to use their own initiative and work as part of a dynamic team.

The role is on a casual basis and will also involve working at weekends and may involve early starts and late finishes.

The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Intuitive’ service delivery are key attributes to all candidates for this role.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service for its guests with interiors that are contemporary and have a real sense of style.

Benefits include:

- Uniform and Meals on duty provided
- Unique team member discount rate of twenty-five pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry Hotel is an Equal Opportunities employer.


Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 1 year of experience
Location 50 Dearmans Pl, Salford M3 5LH, UK

Skills
Fast-Paced Experience
By applying you confirm you have these skills.

expired job post

50 Dearmans Pl, Salford M3 5LH, UK