The Lowry Hotel – Manchester’s Iconic 5* Hotel - Graduate Development Program

Starting Summer 2024 


Description
 
Manchester's first five star hotel, where luxury meets style

Where things happen for the modern luxury generation. Stay at The Lowry Hotel and you’re putting yourself at the centre of the action — a five-star contemporary hotel where Salford meets Manchester on the banks of the River Irwell. Here the dynamic spirit of England’s north is reflected in our dynamic bar and restaurant, while you can count on our warm convivial service the moment you arrive. The result? A unique experience delivering luxury, vibrancy and a seductive measure of Northern fun.   Part of the prestigious Leading Hotels of The World, The Lowry Hotel has gone through a full refurbishment in 2015.

The role
 
The Lowry Hotel’s graduate development program for recent university graduates. The Lowry Hotel graduate program will develop the hospitality leaders of the future. The program will be a combination of on the job learning, classroom training and one to one development to teach graduates how Manchester’s leading 5 * hotel operates. The 12-18 month duration of the program is designed to meet a graduates individual training needs and give an overview of hotel operations. The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

Program Details
 
This graduate program has a 12-18 month duration, full-time. The role involves shift work so candidates must be flexible with working hours. The program offers an all-round operational training experience and may include and is not limited to the following departments:

o    Engineering
o    Food & Beverage Operations
o    Event Operations
o    Reception / Concierge
o    Housekeeping
o    Reservations

Skills and Attributes

Communication – Communicates in a clear and concise way both verbally and in writing. Demonstrates the ability to convey ideas, thoughts, issues, and information in any required context; be it one-on-one, small group, large group, presentations, or written format.

Managing Effective teams – Ensures that team works in an efficient and effective way. Clearly defines roles for the team and ensure that tasks are carried out in a structured way. Ensure that the team members are supported and are able to work together effectively to achieve hotel goals. Values and cooperates with all team members. Promotes a friendly climate, good morale and cooperative team relationships.

Building and maintaining relationships – develops strong working relationships with peers and team members to ensure the hotel business goals are maximised and achieved. Develops a strong business networks with internal and external customers promoting as strong brand image

Problem Solving – develops and provides creative solutions to situations that challenge the business. Anticipates challenges and implements plans to reduce the impact. Implements departmental training where necessary to ensure optimum efficiency and problem resolution in in present.

Motivating others – Encourages a motivated and enthusiastic working environment. Motivates and supports others to achieving their goals. Provides guidance and support. Creates a positive working environment. Be a Lowry hotel ambassador at all times

Managing conflict - Proactively tackles challenges and manages conflict to minimise impact on the individuals and the business. Resolves any guest issues in a polite and professional manner and ensures the guest expectations are excelled. Resolves challenging employee situations promptly and objectively, with minimal disruption to the operation.

Hospitality – Provides excellent customer service and hospitality to all guests and team members. Maintains a positive attitude in all guest interactions and consistently provides guests with positive experiences.

Accountability – Accepts personal responsibility for and meets established standards for the quality, quantity, resource management, and timeliness of work. Maintains a positive attitude, regular attendance, punctuality, and demonstrates integrity and honesty. Acknowledges and corrects mistakes.
 
Eligibility/Requirements
 
To be eligible, candidates must have graduated within the past 12 months or be currently enrolled in a college/university with an expected graduation date within 12 months.

Benefits include:

- Uniform and Meals on duty provided
- Unique team member discount rate of 25 pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.

The Lowry Hotel – Manchester’s Iconic 5* Hotel - Graduate Development Program

Starting Summer 2024 


Description
 
Manchester's first five star hotel, where luxury meets style

Where things happen for the modern luxury generation. Stay at The Lowry Hotel and you’re putting yourself at the centre of the action — a five-star contemporary hotel where Salford meets Manchester on the banks of the River Irwell. Here the dynamic spirit of England’s north is reflected in our dynamic bar and restaurant, while you can count on our warm convivial service the moment you arrive. The result? A unique experience delivering luxury, vibrancy and a seductive measure of Northern fun.   Part of the prestigious Leading Hotels of The World, The Lowry Hotel has gone through a full refurbishment in 2015.

The role
 
The Lowry Hotel’s graduate development program for recent university graduates. The Lowry Hotel graduate program will develop the hospitality leaders of the future. The program will be a combination of on the job learning, classroom training and one to one development to teach graduates how Manchester’s leading 5 * hotel operates. The 12-18 month duration of the program is designed to meet a graduates individual training needs and give an overview of hotel operations. The Lowry Hotel’s service Brand Pillars of ‘Iconic’, ‘Individual’ and ‘Iconic’ service delivery are key attributes to all candidates for this role.

Program Details
 
This graduate program has a 12-18 month duration, full-time. The role involves shift work so candidates must be flexible with working hours. The program offers an all-round operational training experience and may include and is not limited to the following departments:

o    Engineering
o    Food & Beverage Operations
o    Event Operations
o    Reception / Concierge
o    Housekeeping
o    Reservations

Skills and Attributes

Communication – Communicates in a clear and concise way both verbally and in writing. Demonstrates the ability to convey ideas, thoughts, issues, and information in any required context; be it one-on-one, small group, large group, presentations, or written format.

Managing Effective teams – Ensures that team works in an efficient and effective way. Clearly defines roles for the team and ensure that tasks are carried out in a structured way. Ensure that the team members are supported and are able to work together effectively to achieve hotel goals. Values and cooperates with all team members. Promotes a friendly climate, good morale and cooperative team relationships.

Building and maintaining relationships – develops strong working relationships with peers and team members to ensure the hotel business goals are maximised and achieved. Develops a strong business networks with internal and external customers promoting as strong brand image

Problem Solving – develops and provides creative solutions to situations that challenge the business. Anticipates challenges and implements plans to reduce the impact. Implements departmental training where necessary to ensure optimum efficiency and problem resolution in in present.

Motivating others – Encourages a motivated and enthusiastic working environment. Motivates and supports others to achieving their goals. Provides guidance and support. Creates a positive working environment. Be a Lowry hotel ambassador at all times

Managing conflict - Proactively tackles challenges and manages conflict to minimise impact on the individuals and the business. Resolves any guest issues in a polite and professional manner and ensures the guest expectations are excelled. Resolves challenging employee situations promptly and objectively, with minimal disruption to the operation.

Hospitality – Provides excellent customer service and hospitality to all guests and team members. Maintains a positive attitude in all guest interactions and consistently provides guests with positive experiences.

Accountability – Accepts personal responsibility for and meets established standards for the quality, quantity, resource management, and timeliness of work. Maintains a positive attitude, regular attendance, punctuality, and demonstrates integrity and honesty. Acknowledges and corrects mistakes.
 
Eligibility/Requirements
 
To be eligible, candidates must have graduated within the past 12 months or be currently enrolled in a college/university with an expected graduation date within 12 months.

Benefits include:

- Uniform and Meals on duty provided
- Unique team member discount rate of 25 pound per room only and 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.