Operations and Schedule Management:

• Develop and manage an organised and effective monthly class schedule, including dealing with any studio booking enquiries.
• Optimise the class schedule by identifying trends in attendance.
• Effectively oversee instructors’ performance and duties, making sure they are all trained and qualified for the practise. This will include checking qualifications and completing performance reviews.
• Understand and enforce studio policies, and ensure all instructors and clients follow these procedures.
• Encourage instructors to optimise occupancy and retention.
• Oversee the daily operations of the studio, guaranteeing a seamless and efficient customer journey.
• Ensure seamless operations by promptly securing suitable replacements in the event of instructor cancellations, maintaining the continuity of scheduled classes, and upholding the standard of service for our clients.
• Be prepared to step in and teach occasional classes in the event of last-minute instructor cancellations, ensuring the uninterrupted delivery of services. Occasionally leading classes may also foster a more intimate setting and strengthen the connection between the studio and its clientele.
• Dedicate time being ‘front of house’. Personally greet clients at the reception area, fostering a welcoming environment, actively building a sense of community within the space, and increasing customer satisfaction and loyalty.
• Drive sales, retail and membership, through customer relations.
• Promote and gather customer feedback through reviews while efficiently addressing and resolving any customer complaints or queries. Ensure a responsive and customer-centric approach to enhance overall satisfaction.

Studio Management 

• Maintain a high standard of cleanliness in the studio by organising regular cleaning and any necessary maintenance tasks. Ensure the facility is well-kept to create a pleasant and inviting atmosphere.
• Maintain the studio is well-stocked with all necessary equipment. This may include inspecting equipment, conducting inventory and ordering.
• Ensure compliance with health and safety regulations. Be aware of any fire safety and understand basic first aid in case of any emergencies.

Administrative Tasks:

• Efficiently oversee instructor payments, ensuring adherence to budgetary constraints.
• Proficiently analyse attendance data, including retention and occupancy rates, to gain a comprehensive understanding of the business dynamics. Utilize this information to make informed decisions and implement necessary adjustments, optimizing studio operations for enhanced efficiency and success.
• Utilize any administrative facets of booking or CRM systems. Efficiently navigate and use these tools to streamline operations and ensure seamless coordination to analyse attendee data.
• Create reports on studio performance, covering revenue, retention, occupancy, and operations. Use insights to make informed decisions for ongoing improvement.

Marketing and Commercial:

• Embrace the role of being the face of the studio, fostering a strong presence within the community. Build connections and rapport to enhance the studio's visibility and engagement within the local community.
• Work closely with the Marketing Manager to assist in any social media promotions or posts. This may involve filming content.
• Collaborate in the planning and execution of promotional events, actively participating in the creation, marketing strategy, and management of events to ensure their success.
• Remain updated on industry trends and best practices to consistently enhance studio offerings. Utilize acquired insights to drive ongoing improvements and maintain a competitive edge in the industry.

Operations and Schedule Management:

• Develop and manage an organised and effective monthly class schedule, including dealing with any studio booking enquiries.
• Optimise the class schedule by identifying trends in attendance.
• Effectively oversee instructors’ performance and duties, making sure they are all trained and qualified for the practise. This will include checking qualifications and completing performance reviews.
• Understand and enforce studio policies, and ensure all instructors and clients follow these procedures.
• Encourage instructors to optimise occupancy and retention.
• Oversee the daily operations of the studio, guaranteeing a seamless and efficient customer journey.
• Ensure seamless operations by promptly securing suitable replacements in the event of instructor cancellations, maintaining the continuity of scheduled classes, and upholding the standard of service for our clients.
• Be prepared to step in and teach occasional classes in the event of last-minute instructor cancellations, ensuring the uninterrupted delivery of services. Occasionally leading classes may also foster a more intimate setting and strengthen the connection between the studio and its clientele.
• Dedicate time being ‘front of house’. Personally greet clients at the reception area, fostering a welcoming environment, actively building a sense of community within the space, and increasing customer satisfaction and loyalty.
• Drive sales, retail and membership, through customer relations.
• Promote and gather customer feedback through reviews while efficiently addressing and resolving any customer complaints or queries. Ensure a responsive and customer-centric approach to enhance overall satisfaction.

Studio Management 

• Maintain a high standard of cleanliness in the studio by organising regular cleaning and any necessary maintenance tasks. Ensure the facility is well-kept to create a pleasant and inviting atmosphere.
• Maintain the studio is well-stocked with all necessary equipment. This may include inspecting equipment, conducting inventory and ordering.
• Ensure compliance with health and safety regulations. Be aware of any fire safety and understand basic first aid in case of any emergencies.

Administrative Tasks:

• Efficiently oversee instructor payments, ensuring adherence to budgetary constraints.
• Proficiently analyse attendance data, including retention and occupancy rates, to gain a comprehensive understanding of the business dynamics. Utilize this information to make informed decisions and implement necessary adjustments, optimizing studio operations for enhanced efficiency and success.
• Utilize any administrative facets of booking or CRM systems. Efficiently navigate and use these tools to streamline operations and ensure seamless coordination to analyse attendee data.
• Create reports on studio performance, covering revenue, retention, occupancy, and operations. Use insights to make informed decisions for ongoing improvement.

Marketing and Commercial:

• Embrace the role of being the face of the studio, fostering a strong presence within the community. Build connections and rapport to enhance the studio's visibility and engagement within the local community.
• Work closely with the Marketing Manager to assist in any social media promotions or posts. This may involve filming content.
• Collaborate in the planning and execution of promotional events, actively participating in the creation, marketing strategy, and management of events to ensure their success.
• Remain updated on industry trends and best practices to consistently enhance studio offerings. Utilize acquired insights to drive ongoing improvements and maintain a competitive edge in the industry.