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Summary
Retreat Studio Manager
Salary Competitive salary
Schedule Full Time
Location 50 Dearmans Pl, Salford M3 5LH, UK

Retreat Studio Manager


Description

An exciting vacancy of Retreat Spa Studio Manager has arisen at the five-star Lowry Hotel - Manchester’s Iconic five-star hotel.

The ideal Studio Manager should have a background in the wellness and fitness industry; to understand the organisation, the team, and what appeals to the market. This industry expertise will contribute to the success of the studio, the ability to inspire and build connections, and will be crucial in maintaining a positive and inclusive community. 


Description of Role

Operations and Schedule Management:

  • Develop and manage an organised and effective monthly class schedule, including dealing with any studio booking enquiries.
  • Optimise the class schedule by identifying trends in attendance.
  • Effectively oversee instructors’ performance and duties, making sure they are all trained and qualified for the practise. This will include checking qualifications and completing performance reviews.
  • Understand and enforce studio policies, and ensure all instructors and clients follow these procedures.
  • Encourage instructors to optimise occupancy and retention.
  • Oversee the daily operations of the studio, guaranteeing a seamless and efficient customer journey.
  • Ensure seamless operations by promptly securing suitable replacements in the event of instructor cancellations, maintaining the continuity of scheduled classes, and upholding the standard of service for our clients.
  • Be prepared to step in and teach occasional classes in the event of last-minute instructor cancellations, ensuring the uninterrupted delivery of services. Occasionally leading classes may also foster a more intimate setting and strengthen the connection between the studio and its clientele.
  • Dedicate time being ‘front of house’. Personally greet clients at the reception area, fostering a welcoming environment, actively building a sense of community within the space, and increasing customer satisfaction and loyalty.
  • Drive sales, retail and membership, through customer relations.
  • Promote and gather customer feedback through reviews while efficiently addressing and resolving any customer complaints or queries. Ensure a responsive and customer-centric approach to enhance overall satisfaction.

 

Studio Management 

  • Maintain a high standard of cleanliness in the studio by organising regular cleaning and any necessary maintenance tasks. Ensure the facility is well-kept to create a pleasant and inviting atmosphere.
  • Maintain the studio is well-stocked with all necessary equipment. This may include inspecting equipment, conducting inventory and ordering.
  • Ensure compliance with health and safety regulations. Be aware of any fire safety and understand basic first aid in case of any emergencies.

 

Administrative Tasks:

  • Efficiently oversee instructor payments, ensuring adherence to budgetary constraints.
  • Proficiently analyse attendance data, including retention and occupancy rates, to gain a comprehensive understanding of the business dynamics. Utilize this information to make informed decisions and implement necessary adjustments, optimizing studio operations for enhanced efficiency and success.
  • Utilize any administrative facets of booking or CRM systems. Efficiently navigate and use these tools to streamline operations and ensure seamless coordination to analyse attendee data.
  • Create reports on studio performance, covering revenue, retention, occupancy, and operations. Use insights to make informed decisions for ongoing improvement.

 

Marketing and Commercial:

  • Embrace the role of being the face of the studio, fostering a strong presence within the community. Build connections and rapport to enhance the studio's visibility and engagement within the local community.
  • Work closely with the Marketing Manager to assist in any social media promotions or posts. This may involve filming content.
  • Collaborate in the planning and execution of promotional events, actively participating in the creation, marketing strategy, and management of events to ensure their success.
  • Remain updated on industry trends and best practices to consistently enhance studio offerings. Utilize acquired insights to drive ongoing improvements and maintain a competitive edge in the industry.

Benefits include

- Uniform and Meals on duty provided
- Unique team member discount rate 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.



An exciting vacancy of Retreat Spa Studio Manager has arisen at the five-star Lowry Hotel - Manchester’s Iconic five-star hotel.

The ideal Studio Manager should have a background in the wellness and fitness industry; to understand the organisation, the team, and what appeals to the market. This industry expertise will contribute to the success of the studio, the ability to inspire and build connections, and will be crucial in maintaining a positive and inclusive community. 


Description of Role

Operations and Schedule Management:

  • Develop and manage an organised and effective monthly class schedule, including dealing with any studio booking enquiries.
  • Optimise the class schedule by identifying trends in attendance.
  • Effectively oversee instructors’ performance and duties, making sure they are all trained and qualified for the practise. This will include checking qualifications and completing performance reviews.
  • Understand and enforce studio policies, and ensure all instructors and clients follow these procedures.
  • Encourage instructors to optimise occupancy and retention.
  • Oversee the daily operations of the studio, guaranteeing a seamless and efficient customer journey.
  • Ensure seamless operations by promptly securing suitable replacements in the event of instructor cancellations, maintaining the continuity of scheduled classes, and upholding the standard of service for our clients.
  • Be prepared to step in and teach occasional classes in the event of last-minute instructor cancellations, ensuring the uninterrupted delivery of services. Occasionally leading classes may also foster a more intimate setting and strengthen the connection between the studio and its clientele.
  • Dedicate time being ‘front of house’. Personally greet clients at the reception area, fostering a welcoming environment, actively building a sense of community within the space, and increasing customer satisfaction and loyalty.
  • Drive sales, retail and membership, through customer relations.
  • Promote and gather customer feedback through reviews while efficiently addressing and resolving any customer complaints or queries. Ensure a responsive and customer-centric approach to enhance overall satisfaction.

 

Studio Management 

  • Maintain a high standard of cleanliness in the studio by organising regular cleaning and any necessary maintenance tasks. Ensure the facility is well-kept to create a pleasant and inviting atmosphere.
  • Maintain the studio is well-stocked with all necessary equipment. This may include inspecting equipment, conducting inventory and ordering.
  • Ensure compliance with health and safety regulations. Be aware of any fire safety and understand basic first aid in case of any emergencies.

 

Administrative Tasks:

  • Efficiently oversee instructor payments, ensuring adherence to budgetary constraints.
  • Proficiently analyse attendance data, including retention and occupancy rates, to gain a comprehensive understanding of the business dynamics. Utilize this information to make informed decisions and implement necessary adjustments, optimizing studio operations for enhanced efficiency and success.
  • Utilize any administrative facets of booking or CRM systems. Efficiently navigate and use these tools to streamline operations and ensure seamless coordination to analyse attendee data.
  • Create reports on studio performance, covering revenue, retention, occupancy, and operations. Use insights to make informed decisions for ongoing improvement.

 

Marketing and Commercial:

  • Embrace the role of being the face of the studio, fostering a strong presence within the community. Build connections and rapport to enhance the studio's visibility and engagement within the local community.
  • Work closely with the Marketing Manager to assist in any social media promotions or posts. This may involve filming content.
  • Collaborate in the planning and execution of promotional events, actively participating in the creation, marketing strategy, and management of events to ensure their success.
  • Remain updated on industry trends and best practices to consistently enhance studio offerings. Utilize acquired insights to drive ongoing improvements and maintain a competitive edge in the industry.

Benefits include

- Uniform and Meals on duty provided
- Unique team member discount rate 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees

The Lowry hotel is an equal opportunities employer.




Details
Salary Competitive salary
Schedule Full Time
Location 50 Dearmans Pl, Salford M3 5LH, UK

Skills
Spa
By applying you confirm you have these skills.

expired job post

50 Dearmans Pl, Salford M3 5LH, UK