An exciting vacancy of Retreat Spa Studio Manager has arisen at the five-star Lowry Hotel - Manchester’s Iconic five-star hotel.
The ideal Studio Manager should have a background in the
wellness and fitness industry; to understand the organisation, the team, and
what appeals to the market. This industry expertise will contribute to the
success of the studio, the ability to inspire and build connections, and will
be crucial in maintaining a positive and inclusive community.
and Schedule Management:
- Develop and manage an organised and effective monthly class
schedule, including dealing with any studio booking enquiries.
- Optimise the class schedule by identifying trends in
- Effectively oversee instructors’ performance and duties,
making sure they are all trained and qualified for the practise. This will
include checking qualifications and completing performance reviews.
- Understand and enforce studio policies, and ensure all
instructors and clients follow these procedures.
- Encourage instructors to optimise occupancy and
- Oversee the daily operations of the studio, guaranteeing
a seamless and efficient customer journey.
- Ensure seamless operations by promptly securing
suitable replacements in the event of instructor cancellations,
maintaining the continuity of scheduled classes, and upholding the
standard of service for our clients.
- Be prepared to step in and teach occasional classes in
the event of last-minute instructor cancellations, ensuring the
uninterrupted delivery of services. Occasionally leading classes may also foster
a more intimate setting and strengthen the connection between the studio
and its clientele.
- Dedicate time being ‘front of house’. Personally greet
clients at the reception area, fostering a welcoming environment, actively
building a sense of community within the space, and increasing customer
satisfaction and loyalty.
- Drive sales, retail and membership, through customer
- Promote and gather customer feedback through reviews
while efficiently addressing and resolving any customer complaints or
queries. Ensure a responsive and customer-centric approach to enhance
- Maintain a high standard of cleanliness in the studio
by organising regular cleaning and any necessary maintenance tasks. Ensure
the facility is well-kept to create a pleasant and inviting atmosphere.
- Maintain the studio is well-stocked with all necessary equipment.
This may include inspecting equipment, conducting inventory and ordering.
- Ensure compliance with health and safety regulations.
Be aware of any fire safety and understand basic first aid in case of any
- Efficiently oversee instructor payments, ensuring
adherence to budgetary constraints.
- Proficiently analyse attendance data, including
retention and occupancy rates, to gain a comprehensive understanding of
the business dynamics. Utilize this information to make informed decisions
and implement necessary adjustments, optimizing studio operations for
enhanced efficiency and success.
- Utilize any administrative facets of booking or CRM
systems. Efficiently navigate and use these tools to streamline operations
and ensure seamless coordination to analyse attendee data.
- Create reports on studio performance, covering revenue,
retention, occupancy, and operations. Use insights to make informed
decisions for ongoing improvement.
- Embrace the role of being the face of the studio,
fostering a strong presence within the community. Build connections and
rapport to enhance the studio's visibility and engagement within the local
- Work closely with the Marketing Manager to assist in
any social media promotions or posts. This may involve filming content.
- Collaborate in the planning and execution of
promotional events, actively participating in the creation, marketing
strategy, and management of events to ensure their success.
- Remain updated on industry trends and best practices to
consistently enhance studio offerings. Utilize acquired insights to drive
ongoing improvements and maintain a competitive edge in the industry.
- Uniform and Meals on duty provided
- Unique team member discount rate 50% of all food and drink. Friends and family discount also available.
- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees
The Lowry hotel is an equal opportunities employer.