Job Title: Spa Manager

Department: Spa & Health

Responsible to: Director of Operations

Responsible for: Spa operations team

Key Responsibilities:

GENERAL

• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa & gym equipment.
• Attend daily morning HOD meeting.
• Perform any other duties that management may reasonably require.

Commercial

§  To work alongside the Operations Director to prepare the budget and business plan to ensure that the spa is adequately represented.

§  Take a lead in creating & developing the Spa departments monthly Commercial Action Plan and ensure its delivery.  

§  To be responsible for the Delivery of spa revenue & GOP according to the budgeted numbers.

§  To complete the spa forecast on a weekly basis (current month plus 2 as a minimum).

§  To continuously analyse market & own trends & react accordingly.

§  To complete & distribute on the books reports on a weekly basis with a comprehensive commentary.

§  Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.

§  Able to implement and monitor up-selling strategies to maximise spa revenue.

§  Manage spa inventory effectively and follow hotels purchasing standards to ensure audit compliance.

§  Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.

§  Perform a regular inventory of Spa levels for retail and operational stocks.

§  Ensure that all stock and cash items are kept safely under lock and key.

§  Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.

OUR TEAM/PEOPLE

§  Recruit and train Spa employees in accordance with hotel guidelines.

§  Monitor and review Spa employee’s performance regularly and provide required guidance.

§  Conduct annual & midterm performance appraisals for all team members.

§  Set monthly/annual team KPIs in line with budget & incentivise as appropriate.

§  Able to provide guidance, encouraging teamwork and facilitating related professional work processes.

§  Responsible for the department training plan and conduct hands-on training for the new recruitment.

§  Ensure that the Spa team adhere to all hotel’s and company operational and service standards.

§  Actively participate in training and development programs and maximise opportunities for self-development.

§  Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.

OUR GUESTS

§  Able to achieve high performance and operational standards.

§  Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.

§  Able to handle any guest complaints or special requirements.

§  Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.

§  Responsible to develop strong product quality and treatment measures.

§  Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.

§  Demonstrate service attributes in accordance with industry expectations and company standards to include:-

Being attentive to guests

§  Take appropriate action to resolve guest complaints

§  Always demonstrate sincere customer focus and true appreciation for the guest experience.

§  Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

Job Title: Spa Manager

Department: Spa & Health

Responsible to: Director of Operations

Responsible for: Spa operations team

Key Responsibilities:

GENERAL

• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa & gym equipment.
• Attend daily morning HOD meeting.
• Perform any other duties that management may reasonably require.

Commercial

§  To work alongside the Operations Director to prepare the budget and business plan to ensure that the spa is adequately represented.

§  Take a lead in creating & developing the Spa departments monthly Commercial Action Plan and ensure its delivery.  

§  To be responsible for the Delivery of spa revenue & GOP according to the budgeted numbers.

§  To complete the spa forecast on a weekly basis (current month plus 2 as a minimum).

§  To continuously analyse market & own trends & react accordingly.

§  To complete & distribute on the books reports on a weekly basis with a comprehensive commentary.

§  Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.

§  Able to implement and monitor up-selling strategies to maximise spa revenue.

§  Manage spa inventory effectively and follow hotels purchasing standards to ensure audit compliance.

§  Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.

§  Perform a regular inventory of Spa levels for retail and operational stocks.

§  Ensure that all stock and cash items are kept safely under lock and key.

§  Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.

OUR TEAM/PEOPLE

§  Recruit and train Spa employees in accordance with hotel guidelines.

§  Monitor and review Spa employee’s performance regularly and provide required guidance.

§  Conduct annual & midterm performance appraisals for all team members.

§  Set monthly/annual team KPIs in line with budget & incentivise as appropriate.

§  Able to provide guidance, encouraging teamwork and facilitating related professional work processes.

§  Responsible for the department training plan and conduct hands-on training for the new recruitment.

§  Ensure that the Spa team adhere to all hotel’s and company operational and service standards.

§  Actively participate in training and development programs and maximise opportunities for self-development.

§  Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.

OUR GUESTS

§  Able to achieve high performance and operational standards.

§  Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.

§  Able to handle any guest complaints or special requirements.

§  Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.

§  Responsible to develop strong product quality and treatment measures.

§  Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.

§  Demonstrate service attributes in accordance with industry expectations and company standards to include:-

Being attentive to guests

§  Take appropriate action to resolve guest complaints

§  Always demonstrate sincere customer focus and true appreciation for the guest experience.

§  Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.