Job advert

Front Office Manager - Montcalm Marble Arch - opening Winter 2024

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Marble Arch is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

·               Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Montcalm Brand.

·               Managing the front office team members to ensure all company procedures and standards are being adhered to.

·               Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.

·               Plan and prepare employee rotas and monitor staffing levels to meet business demands.

Essential Qualifications

·         Good working knowledge of Opera

·         Previous experience in a similar role and ideally in boutique hotels

·         Excellent leadership skills and proven track record of training and developing employees.

·         Positive attitude and excellent communication skills

·         Attention to detail, great communication and organisational skills.

·         Ability to anticipate and resolve challenges / complaints.

·         Commitment to delivering a high level of customer service.

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Job advert

Front Office Manager - Montcalm Marble Arch - opening Winter 2024

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Marble Arch is looking for a skilled and ambitious Front Office Manager to join our team. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

·               Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the wellness concept of the Montcalm Brand.

·               Managing the front office team members to ensure all company procedures and standards are being adhered to.

·               Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and developed the team members where necessary.

·               Plan and prepare employee rotas and monitor staffing levels to meet business demands.

Essential Qualifications

·         Good working knowledge of Opera

·         Previous experience in a similar role and ideally in boutique hotels

·         Excellent leadership skills and proven track record of training and developing employees.

·         Positive attitude and excellent communication skills

·         Attention to detail, great communication and organisational skills.

·         Ability to anticipate and resolve challenges / complaints.

·         Commitment to delivering a high level of customer service.

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.