Company Overview

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

We are seeking a highly motivated and experienced Senior Housekeeping Supervisor to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.

MAIN DUTIES & RESPONSIBILITIES

•          Deputise for Head Housekeeper during absence
•          Supervise and train housekeeping staff, including scheduling and assigning tasks.
•          Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation
•          Develop and implement cleaning procedures and protocols.
•          Conduct quality control checks to ensure work meets established standards.
•          Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
•          Resolve customer complaints related to housekeeping services.
•          Address maintenance issues and report to the maintenance department.
•          Monitor and ensure compliance with occupational health and safety standards.
•          Perform administrative tasks as required
•          Collaborate with other departments to ensure facilities are maintained to high standards.
•          Responsible for allocating room attendant lists and ensuring that all rooms and outlets are covered
•          Ensure the Room attendants have sufficient items and guest supplies for the day’s work
•          Take responsibility for the Room Attendants appearance and grooming standards
•          Ensure that where possible departure rooms are serviced first to enable a quick and efficient check in of all guests
•          Liaise with Reception regarding rooms moves, extra departures and any other special requests
•          Attend departmental meetings as and when required by your Head of Department
•          Ensure the Rooms Attendant’s work lists are signed before finishing duty
•          Ensure all service areas are left in the correct manner, and all the housekeeping items have been returned to the correct area.
•          Clear all sections before finishing duty and ensure a correct handover is completed
•          To be responsible for the recording / issuing and safe keeping of all lost items
•          To work closely with executive Head Housekeeper in planning and overseeing any periodic cleaning schedules that may be taking place
•          To be responsible for communicating any problems immediately to your Head of Department
•          To reply promptly and deal with any queries from guests or colleagues regarding Housekeeping 

Benefits

•          Competitive salary
•          A supportive, empowering team environment
•          Benefits platform with various discounts
•          Wellbeing support, workshops and advice
•          28 holidays including eight bank holidays, with more holidays after two-year service
•          Cash-back health benefits, including optical, dental, chiropractor and physio services
•          Discounted gym membership
•          Access to Wellbeing platform and sessions, including EAP
•          Excellent incentive schemes
•          Awards and Recognition Programme
•          Annual parties
•          Regular and ongoing training and development, including leadership workshops
•          Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Company Overview

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

We are seeking a highly motivated and experienced Senior Housekeeping Supervisor to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.

MAIN DUTIES & RESPONSIBILITIES

•          Deputise for Head Housekeeper during absence
•          Supervise and train housekeeping staff, including scheduling and assigning tasks.
•          Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation
•          Develop and implement cleaning procedures and protocols.
•          Conduct quality control checks to ensure work meets established standards.
•          Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
•          Resolve customer complaints related to housekeeping services.
•          Address maintenance issues and report to the maintenance department.
•          Monitor and ensure compliance with occupational health and safety standards.
•          Perform administrative tasks as required
•          Collaborate with other departments to ensure facilities are maintained to high standards.
•          Responsible for allocating room attendant lists and ensuring that all rooms and outlets are covered
•          Ensure the Room attendants have sufficient items and guest supplies for the day’s work
•          Take responsibility for the Room Attendants appearance and grooming standards
•          Ensure that where possible departure rooms are serviced first to enable a quick and efficient check in of all guests
•          Liaise with Reception regarding rooms moves, extra departures and any other special requests
•          Attend departmental meetings as and when required by your Head of Department
•          Ensure the Rooms Attendant’s work lists are signed before finishing duty
•          Ensure all service areas are left in the correct manner, and all the housekeeping items have been returned to the correct area.
•          Clear all sections before finishing duty and ensure a correct handover is completed
•          To be responsible for the recording / issuing and safe keeping of all lost items
•          To work closely with executive Head Housekeeper in planning and overseeing any periodic cleaning schedules that may be taking place
•          To be responsible for communicating any problems immediately to your Head of Department
•          To reply promptly and deal with any queries from guests or colleagues regarding Housekeeping 

Benefits

•          Competitive salary
•          A supportive, empowering team environment
•          Benefits platform with various discounts
•          Wellbeing support, workshops and advice
•          28 holidays including eight bank holidays, with more holidays after two-year service
•          Cash-back health benefits, including optical, dental, chiropractor and physio services
•          Discounted gym membership
•          Access to Wellbeing platform and sessions, including EAP
•          Excellent incentive schemes
•          Awards and Recognition Programme
•          Annual parties
•          Regular and ongoing training and development, including leadership workshops
•          Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.