About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Marble Arch looking for a skilled and ambitious Doorperson to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

 Key Responsibilities

·         Warmly welcome guests upon arrival, open car and hotel doors, and assist with any immediate needs.

·         Provide assistance with luggage, directions, and any special requests. Coordinate with the Bell Service to ensure smooth and timely luggage handling.

·         Work closely with the valet team to ensure that guest vehicles are parked and retrieved efficiently and courteously.

·         Monitor the hotel entrance and surroundings, ensuring that only authorized persons enter the premises. Report any suspicious activity or security concerns to the Manager on Duty.

·         Engage with guests in a polite and professional manner, offering information about the hotel’s amenities, nearby attractions, and local events. Handle inquiries and resolve any issues with discretion and promptness.

·         Assist with arranging transportation services, such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have reliable and timely travel arrangements.

·         Maintain an up-to-date knowledge of the surrounding area, including new and upcoming attractions, restaurants, and events.

·         Ensure that the hotel entrance, lobby area, and surrounding grounds are immaculate and welcoming at all times. Assist in maintaining the cleanliness and organization of these areas.

·         In case of emergency situations, assist in guiding guests safely and communicate with the hotel’s security or management teams as necessary.

·         Maintain effective communication with the front desk, concierge, and other guest services teams to ensure seamless service delivery.

·         Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.

·         Assist the Management in any tasks introduced to enhance the guest journey or the positively impact the business.

·         Respond to emergency situations calmly and efficiently, following hotel protocols.

Essential Qualifications and Attributes

·         Previous experience in a similar role within a luxury hotel or high-end service environment is preferred.

·         A friendly and approachable attitude with a genuine passion for hospitality.

·         Impeccable grooming and presentation standards,

·         Ability to work under pressure and handle challenging situations with grace.

·         Problem-solving skills with a focus on guest satisfaction.

·         High level of professionalism, discretion and integrity.

·         Fluency in multiple languages is a plus.

Working Conditions

• Hours, including weekends and bank holidays.

• Physical ability to stand for extended periods, handle luggage, and perform duties in all weather conditions.

Benefits

·         Competitive salary.

·         A supportive, empowering team environment.

·         Benefits platform with various discounts.

·         28 holidays including eight bank holidays, with more holidays after two-year service.

·         Cash-back health benefits, including optical, dental, chiropractor and physio services.

·         Discounted gym membership.

·         Access to Wellbeing platform and sessions, including EAP.

·         Awards and Recognition Programme.

·         Annual parties.

·         Regular and ongoing training and development, including leadership workshops.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Marble Arch looking for a skilled and ambitious Doorperson to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

 Key Responsibilities

·         Warmly welcome guests upon arrival, open car and hotel doors, and assist with any immediate needs.

·         Provide assistance with luggage, directions, and any special requests. Coordinate with the Bell Service to ensure smooth and timely luggage handling.

·         Work closely with the valet team to ensure that guest vehicles are parked and retrieved efficiently and courteously.

·         Monitor the hotel entrance and surroundings, ensuring that only authorized persons enter the premises. Report any suspicious activity or security concerns to the Manager on Duty.

·         Engage with guests in a polite and professional manner, offering information about the hotel’s amenities, nearby attractions, and local events. Handle inquiries and resolve any issues with discretion and promptness.

·         Assist with arranging transportation services, such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have reliable and timely travel arrangements.

·         Maintain an up-to-date knowledge of the surrounding area, including new and upcoming attractions, restaurants, and events.

·         Ensure that the hotel entrance, lobby area, and surrounding grounds are immaculate and welcoming at all times. Assist in maintaining the cleanliness and organization of these areas.

·         In case of emergency situations, assist in guiding guests safely and communicate with the hotel’s security or management teams as necessary.

·         Maintain effective communication with the front desk, concierge, and other guest services teams to ensure seamless service delivery.

·         Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.

·         Assist the Management in any tasks introduced to enhance the guest journey or the positively impact the business.

·         Respond to emergency situations calmly and efficiently, following hotel protocols.

Essential Qualifications and Attributes

·         Previous experience in a similar role within a luxury hotel or high-end service environment is preferred.

·         A friendly and approachable attitude with a genuine passion for hospitality.

·         Impeccable grooming and presentation standards,

·         Ability to work under pressure and handle challenging situations with grace.

·         Problem-solving skills with a focus on guest satisfaction.

·         High level of professionalism, discretion and integrity.

·         Fluency in multiple languages is a plus.

Working Conditions

• Hours, including weekends and bank holidays.

• Physical ability to stand for extended periods, handle luggage, and perform duties in all weather conditions.

Benefits

·         Competitive salary.

·         A supportive, empowering team environment.

·         Benefits platform with various discounts.

·         28 holidays including eight bank holidays, with more holidays after two-year service.

·         Cash-back health benefits, including optical, dental, chiropractor and physio services.

·         Discounted gym membership.

·         Access to Wellbeing platform and sessions, including EAP.

·         Awards and Recognition Programme.

·         Annual parties.

·         Regular and ongoing training and development, including leadership workshops.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.