Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Doorman works closely with the Concierge Team and the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back regarding anything.

The Doorman exhibit meticulous eye for detail, a passion for luxury and the ability to enhance customer experience. Being the first point of contact, your role is critical to creating lasting positive image, maintaining reputation and delivery of unparalleled guest experiences via seamless encounters and meaningful, personalised service delivery during the stay.

The Doorman is an ambassador of Montcalm Collection and represents the brand and Company Values of belonging, sensitivity, wellbeing, changemaking and sustainability with professionalism, grace and warmth.

Key Responsibilities

• Warmly welcome guests upon arrival, open car and hotel doors, and assist with any immediate needs.
• Provide assistance with luggage, directions, and any special requests. Coordinate with the Bell Service to ensure smooth and timely luggage handling.
• Work closely with the FOH team to ensure that guest vehicles are parked and retrieved efficiently and courteously.
• Monitor the hotel entrance and surroundings, ensuring that only authorized persons enter the premises. Report any suspicious activity or security concerns to the Manager on Duty.
• Engage with guests in a polite and professional manner, offering information about the hotel’s amenities, nearby attractions, and local events. Handle inquiries and resolve any issues with discretion and promptness.
• Assist with arranging transportation services, such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have reliable and timely travel arrangements.
• Maintain an up-to-date knowledge of the surrounding area, including new and upcoming attractions, restaurants, and events.
• Ensure that the hotel entrance, lobby area, and surrounding grounds are immaculate and welcoming at all times. Assist in maintaining the cleanliness and organization of these areas.
• In case of emergency situations, assist in guiding guests safely and communicate with the hotel’s security or management teams as necessary.
• Maintain effective communication with the front desk, concierge, and other guest services teams to ensure seamless service delivery.
• Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.
• Assist the Management in any tasks introduced to enhance the guest journey or the positively impact the business.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• High attention to detail and commitment to a luxury quality service.
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.
• Problem-solving skills with a focus on guest satisfaction.
• Strong organisational skills and multitasking abilities.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Excellent communication, problem-solving, and organizational skills.
• High level of professionalism, discretion and integrity.
• Fluency in multiple languages is a plus.
• High school diploma or equivalent required, a degree in hospitality or a related field is preferred.
• Minimum of 1 year of experience in a similar role is desired.

Working Condition 

• Hours, including weekends and bank holidays.
• Physical demands such as being on the feet for long periods of time and manual handling.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Doorman works closely with the Concierge Team and the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back regarding anything.

The Doorman exhibit meticulous eye for detail, a passion for luxury and the ability to enhance customer experience. Being the first point of contact, your role is critical to creating lasting positive image, maintaining reputation and delivery of unparalleled guest experiences via seamless encounters and meaningful, personalised service delivery during the stay.

The Doorman is an ambassador of Montcalm Collection and represents the brand and Company Values of belonging, sensitivity, wellbeing, changemaking and sustainability with professionalism, grace and warmth.

Key Responsibilities

• Warmly welcome guests upon arrival, open car and hotel doors, and assist with any immediate needs.
• Provide assistance with luggage, directions, and any special requests. Coordinate with the Bell Service to ensure smooth and timely luggage handling.
• Work closely with the FOH team to ensure that guest vehicles are parked and retrieved efficiently and courteously.
• Monitor the hotel entrance and surroundings, ensuring that only authorized persons enter the premises. Report any suspicious activity or security concerns to the Manager on Duty.
• Engage with guests in a polite and professional manner, offering information about the hotel’s amenities, nearby attractions, and local events. Handle inquiries and resolve any issues with discretion and promptness.
• Assist with arranging transportation services, such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have reliable and timely travel arrangements.
• Maintain an up-to-date knowledge of the surrounding area, including new and upcoming attractions, restaurants, and events.
• Ensure that the hotel entrance, lobby area, and surrounding grounds are immaculate and welcoming at all times. Assist in maintaining the cleanliness and organization of these areas.
• In case of emergency situations, assist in guiding guests safely and communicate with the hotel’s security or management teams as necessary.
• Maintain effective communication with the front desk, concierge, and other guest services teams to ensure seamless service delivery.
• Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.
• Assist the Management in any tasks introduced to enhance the guest journey or the positively impact the business.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• High attention to detail and commitment to a luxury quality service.
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.
• Problem-solving skills with a focus on guest satisfaction.
• Strong organisational skills and multitasking abilities.
• Exceptional customer service skills with a passion for delivering a luxury guest experience.
• Excellent communication, problem-solving, and organizational skills.
• High level of professionalism, discretion and integrity.
• Fluency in multiple languages is a plus.
• High school diploma or equivalent required, a degree in hospitality or a related field is preferred.
• Minimum of 1 year of experience in a similar role is desired.

Working Condition 

• Hours, including weekends and bank holidays.
• Physical demands such as being on the feet for long periods of time and manual handling.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.