Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Public Area Attendant is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation in all public areas. The role is crucial in ensuring that guests enjoy a pristine and luxurious environment throughout the hotel’s communal spaces.

The Public Area Cleaner works closely with the Executive Housekeeper on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Public Area Cleaner exhibit meticulous eye for detail, a passion for luxury and the ability to work in a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and pristine cleanliness and presentation.

The Public Area Cleaner ensures all hotel public spaces are impeccably clean, hygienic, and beautifully presented. With a keen eye for detail and a commitment to luxury standards, this role supports a seamless guest experience from arrival to departure, helping maintain the hotel’s reputation for excellence through thoughtful touches and pristine environments.

Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and sanitize all public areas, including lobbies, corridors, restrooms, elevators, stairwells, and meeting rooms.
• Polish and clean surfaces, including mirrors, windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Ensure guest requests related to public area cleanliness are addressed promptly and effectively.
• Maintain sufficient stock of cleaning supplies, toiletries, and other necessary items in public areas.
• Refill and replace bathroom amenities such as soap, towels, and tissue as needed.
• Conduct regular inspections of public areas to ensure they meet the hotel’s high standards of cleanliness and presentation.
• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
• Keep a record of cleaning activities and report any unusual occurrences to the housekeeping supervisor.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Participate in hotel-wide cleaning initiatives, such as pre-arrival or post-event preparations.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Public Area Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Public Area Attendant is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation in all public areas. The role is crucial in ensuring that guests enjoy a pristine and luxurious environment throughout the hotel’s communal spaces.

The Public Area Cleaner works closely with the Executive Housekeeper on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Public Area Cleaner exhibit meticulous eye for detail, a passion for luxury and the ability to work in a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and pristine cleanliness and presentation.

The Public Area Cleaner ensures all hotel public spaces are impeccably clean, hygienic, and beautifully presented. With a keen eye for detail and a commitment to luxury standards, this role supports a seamless guest experience from arrival to departure, helping maintain the hotel’s reputation for excellence through thoughtful touches and pristine environments.

Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and sanitize all public areas, including lobbies, corridors, restrooms, elevators, stairwells, and meeting rooms.
• Polish and clean surfaces, including mirrors, windows, and floors, ensuring they are free of dust, smudges, and fingerprints.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Ensure guest requests related to public area cleanliness are addressed promptly and effectively.
• Maintain sufficient stock of cleaning supplies, toiletries, and other necessary items in public areas.
• Refill and replace bathroom amenities such as soap, towels, and tissue as needed.
• Conduct regular inspections of public areas to ensure they meet the hotel’s high standards of cleanliness and presentation.
• Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
• Keep a record of cleaning activities and report any unusual occurrences to the housekeeping supervisor.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Participate in hotel-wide cleaning initiatives, such as pre-arrival or post-event preparations.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Public Area Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.